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Remote Control Troubleshooting & Operation - HDTV / Netcast / webOS

  • Operation
Remote Control Troubleshooting & Operation - TV

This guide will cover how to troubleshoot and operate both magic and standard remote controls. Depending upon the model of your LG TV, the home screen may look different depending on the operating system platform.

  • MAGIC remote controls have a trackball trackballin its center and displays like a computer mouse's pointer on the TV screen.

  • STANDARD remote controls are flat, and they do NOT display a movable pointer on the screen.

Quick Troubleshooting Steps:

  1. Replace the batteries.

    FOR MAGIC AND STANDARD REMOTES.

    1. If ALL the buttons on the remote control are not working, try replacing the batteries.

    2. Replace the batteries matching + and - ends to the label inside the compartment.

    3. Do not mix old or used batteries with new ones.

    replace batteries
  2. Blocking the IR sensor.

    FOR MAGIC AND STANDARD REMOTES.

    1. Some functions (such as power OFF/ON, channel UP/Down) work via infrared light ray (IR). Be sure objects are not blocking the line of sight to the TV.

    Do Not Block Sensor

    NOTE: Ensure that you are using the correct remote control and no operational settings are affecting it.

  3. Unregister and Re-register again.

    MAGIC REMOTES ONLY.

    1. If only some functions are working, try to un-register and re-register the magic remote again. Follow the instructions about How to Re-register.

    2. If all the steps above fail, then the remote control will need to be replaced. Check our Replace Remote options below.

  4. How to setup universal control.

    MAGIC REMOTES ONLY. - Universal Control does not work with standard remotes

    • MAGIC remote controls have a trackball trackballin its center and displays like a computer mouse's pointer on the TV screen.

    • STANDARD remote controls are flat, and they do NOT display a movable pointer on the screen.


    You can use your magic remote to control other compatible devices in your home. You don't need to keep multiple remote controls for your setup box, home theater or soundbar. Visit the link below to learn how to setup universal control on your magic remotes.

    How to Setup Universal Control

  5. How to replace the remote control.

    To purchase a replacement remote control, please visit our Shop LG TV Accessories page to order one.

2021 Magic Motion Remote

2021 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

  3. Pressing and holding the GUIE button will let you cancel and re-register Magic Remote at once.


How to register (Pair)

  1. Put batteries into the Magic Remote and turn the TV on.

  2. Point the Magic Remote at your TV and press the Wheel (OK) on the remote control.

    NOTE: If the TV fails to register the Magic Remote, try again after turning the TV off and back on.

2020 Magic Motion Remote

2020 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

  3. Pressing and holding the GUIE button will let you cancel and re-register Magic Remote at once.


How to register (Pair)

  1. Put batteries into the Magic Remote and turn the TV on.

  2. Point the Magic Remote at your TV and press the Wheel (OK) on the remote control.

    NOTE: If the TV fails to register the Magic Remote, try again after turning the TV off and back on.

2019 Magic Motion Remote

2019 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

  3. Pressing and holding the GUIE button will let you cancel and re-register Magic Remote at once.


How to register (Pair)

  1. Put batteries into the Magic Remote and turn the TV on.

  2. Point the Magic Remote at your TV and press the Wheel (OK) on the remote control.

    NOTE: If the TV fails to register the Magic Remote, try again after turning the TV off and back on.

2018 Magic Motion Remote

2018 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

  1. Turn the TV ON.

  2. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: If the TV fails to register the Magic Remote, try aagain after turning the TV off and back on.

2017 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

  3. 2017 magic remotes only work with 2017 model televisions.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2016 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.

Quick Un-pair: Press and hold the CAPTION button for 5 seconds.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2015 Magic Motion Remote

2013 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.

Quick Un-pair: To quickly un-pair and re-pair the magic remote press and hold the EXIT button for 5 seconds.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2014 Magic Motion Remote

2014 magic Remote

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

    A red LED indicator will blink when the remote is unregistered.

  2. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

Compatible LCD Models: LB5800 & LB6100 require AN-WF500 Wi-Fi Dongle/Bluetooth receiver in order to operate Magic Remote; LB6300, LB6500, LB7100, LB7200, UB8000, UB8200, UB8300, UB8500, UB9200, UB9500, UB9800, EC9300, EC9700, EC9800.

Compatible Plasma Models: PB6600 (Requires AN-WF500 Wi-Fi Dongle/Bluetooth Receiver in order to operate Magic Remote), PB6900, PB6650.

  1. Turn the TV ON.

  2. If required, connect the AN-WF500 dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds and press the OK (scroll wheel) to register the remote.

    NOTE: If the model requires the use of the AN-WF500 it much be purchased separately. The dongle is not included with the accessory magic motion remote.

2013 Magic Motion Remote (PREMIUM)

2013 Premium

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. NOTE: A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds to pass and press the OK (scroll wheel) to register the remote.

  4. NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2013 Magic Motion Remote

2013 Premium

How to un-register (Un-pair)

  1. Press and hold the BACK and HOME button for 5 seconds to unregister the remote.

  2. NOTE: A red LED indicator will blink when the remote is unregistered.

  3. Press the OK (scroll wheel) to re-register the remote.


How to register (Pair)

  1. Turn the TV ON.

  2. Connect the RF dongle to one of the open USB ports on the back of the TV.

  3. Allow approximately 20 seconds to pass and press the OK (scroll wheel) to register the remote.

  4. NOTE: The RF dongle is included when the remote is purchased as an optional accessory.

2012 Magic Motion Remote

2013 Premium

How to un-register (Un-pair)

  1. Press the HOME and BACK button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


How to register (Pair)

  1. Press the OK button 1 time on the magic motion remote.

  2. The TV will display "New Magic Motion Remote is registering."

  3. A registration was successful message will appear when the process is complete.

2011-2010 Magic Motion Remote

2011-2010 Premium

How to un-register (Un-pair)

  1. Press the ENTER and MUTE button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


How to register (Pair)

  1. Connect the supplied dongle to either of the USB ports on the side of the television. (The remote should have been sold with an RF Dongle which makes it compatible with some LG Televisions. Check the specifications of the TV to determine whether it is compatible with a Magic Motion Remote.)

    • NOTE: This step is only required if the remote was purchased as a separate accessory.

  2. Press the ENTER button 1 time on the magic motion remote.

  3. The TV will display "New Magic Motion Remote is registering."

  4. A registration was successful message will appear when the process is complete.

  • Remote codes vary by the remote's manufacturer, so we cannot maintain a list of all codes. However, below are the most commonly used codes:

    Comcast, DirecTV, Time Warner

    • 10178
    • 11178
    • 11265

    DISH

    • 718
    • 505
    • 809

    RCA

    • 1002
    • 1004
    • 1005

    One-For-All

    • 0030
    • 0056
    • 0178

    GE

    • 0004
    • 0050
    • 0009
  • Universal control is only available on magic remotes. To setup universal control, follow the instructions below:

    Setup Universal Control

    1. Press HOME (Smart)

    2. Access the UNIVERSAL CONTROL icon in the MY APPS bar.

      This can also be accessed via the input list by clicking "Set the Universal Control" along the bottom of the screen.

    3. When the setup wizard loads, click START to begin.

    4. Select the type of device you intend to control.

      • Set Top Box

      • Blu-ray/DVD Player

      • Home Theater

      • Sound Bar

    5. Choose the input channel that the device is connected to.

    6. In the case of a Set Top Box, select your service provider.

    7. You'll be presented with preset remote types. Test the functionality (Example: CH ↑ , Menu, Num 1). If the test buttons aren't working, then use the arrow selectors to choose an alternate remote type.

    8. Left and Right Arrows

    9. When you find a remote type that works click OK.

    10. Select COMPLETE and press OK to end the wizard.

    NOTE: The steps above will vary depending on the type of device.

  • Follow the simple steps below:

    1. Press HOME and access UNIVERSAL CONTROL from the MY APPS bar.

    2. When the wizard loads you will be able to see a list of devices that have universal control settings applied to them.

      • Change Setting (Modify)

      • Cancel Setting (Remove)

  • The "Bluetooth service needs to be initialized" message can appear when multiple Bluetooth devices are trying to pair with the TV at the same time. This typically can happen when the TV is being set up for its first use.

    1. Disable or turn OFF the Bluetooth functionality of nearby devices temporarily. (Smart Phones,PC/Laptops,Headsets)

    2. Reset the TV to INITIAL SETTINGS

      • NOTE: If the magic remote is not functioning at this time you'll need to use the joystick on the TV.

      • NOTE: Setting the TV back to initial settings will undo all user settings.

    3. When the inItial setup first appears, power the TV OFF and back ON.

    4. When the TV restarts, the magic remote will be ready to pair. Press the OK (Scroll Wheel) key on the remote to pair it.

    5. Finish the initial setup process.

    6. Check for available firmware updates.

    After you have successfully paired the magic remote to the TV, you can re-enable Bluetooth on your other devices.

  • HOW TO REGISTER (PAIR) - 2010/2011

    1. Connect the supplied dongle to either of the USB ports on the side of the television. (The remote should have been sold with an RF Dongle which makes it compatible with some LG Televisions. Check the specifications of the TV to determine whether it is compatible with a Magic Motion Remote.)

      • NOTE: This step is only required if the remote was purchased as a separate accessory.

    2. Press the ENTER button 1 time on the magic motion remote.

    3. The TV will display "New Magic Motion Remote is registering."

    4. A registration was successful message will appear when the process is complete.


    HOW TO UN-REGISTER (UN-PAIR) - 2010/2011

    Press the ENTER and MUTE button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.


    HOW TO REGISTER (PAIR) - 2012

    1. Press the OK button 1 time on the magic motion remote.

    2. The TV will display "New Magic Motion Remote is registering."

    3. A registration was successful message will appear when the process is complete.


    HOW TO UN-REGISTER (UN-PAIR) - 2012

    Press the HOME and BACK button on the magic motion remote simultaneously for 2-5 seconds until the red light blinks 3 times, then release.

  • Ensure that you are using an LG remote control to operate the telEvision.

    You may be pressing a button that is not allowed on a certain input or mode. (example, pressing the channel button while on HDMI input/mode)

    A button is stuck on the remote which causes this error to display. Remove batteries to check remote.

  • The specific steps to program and use a third-party remote will come either from the owner's manual of the remote, or the manufacturer of the remote. Contact the manufacturer of the satellite or cable box for instructions on how to use the remote control.

*Required question

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