Water Leaking on the Floor

• Water leaking on the floor. Front Loading Washer.

• Do you see any signs of leaking around the appliance or on the floor?

• Using the simple self-check method, you can determine whether the leaking is due to a problem

  • Product problems: Warranty

  • Non product problems: Out of warranty (Boiler leak, Plumbing leak)

• With the appliance or whether it is due to external factors.

• If the problem is an external one, you will have to pay for service even during the warranty period.

• Therefore, it is important that you conduct a self-check before requesting service.

• If the problem is internal to the product, leakage will occur every time the washing machine is run.

• Therefore, you can easily identify this problem by performing a self-check test.

• Run the Rinse + Spin course to check whether leakage occurs.

• The absence of leakage means that there is no problem with the product and it can safely be used.

  • Simple connection defects can be remedied by simply reconnecting.

• If there is leakage, figure out what part is leaking and take the appropriate measures according to the measures for each part.

• Is the leakage happening at the inlet-hose or water faucet? If there is leakage happening around the faucet, contact a plumbing professional to come repair it.

• Is the inlet-hose's connecting part loosely connected?

• If the inlet hose's tightening part is loose, reconnect the inlet hose.

• Check whether there is a problem with the inlet hose's rubber packing.

• If the rubber packing has a problem, leakage could occur after the inlet hose has been assembled.

• You can purchase the inlet hose at Electronics stores. If there is no problem with the rubber packing, reconnect the inlet hose.

• If there is a leak at the connector for the inlet hoses when installing the Twin-Wash washing machine, try connecting the connector again.

• Leakage may occur if the drain hose is not properly affixed to the drain. Reattach the drain hose to the drain.

• In the case of the Twin Wash washer, leakage can occur if the drain hose connector is not properly affixed. Properly affix the connector.

• Is there leakage coming from the bottom part of the door?

• Foreign substances can remain in the areas around the door glass and rubber packing and this could lead to tiny amounts of leakage.

• Remove any foreign substances and clean the area regularly.

• Make sure that any fabric is completely in the washer drum.

• If part of a fabric is not completely inside the drum when the door is closed and the washer starts, the rubber packing could become damaged.

• Is there leakage occurring from the ventilation duct in the rear of the appliance?

• If you use more than the recommended amount of detergent or use non HE detergent, an excessive amount of foam could occur and leak out through the appliance's rear side.

• Only use detergent designed for front-loading washer machine and check that you use the recommended amount for the appliance.

• Compared with regular/drum dual-purpose detergents, drum washer-use detergent has been developed to specifically to perform effectively with drum-type washing machines.

• Therefore, it is recommended that you use the appropriate detergent.

• Is there leakage coming from the lower pump filter?

• Leakage could occur if the pump filter is not properly attached after being cleaned.

• Separate the pump filter and reattach it. Leakage could occur if the plug for the residual water drain hose is not assembled.

• After cleaning the pump filter, make sure that the pump filter and residual water drain hose plug have been completely assembled.