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1/7/2020
LAS VEGAS, Jan. 6, 2020 — LG Electronics USA introduced LG Proactive Customer Care – an industry-first personalized customer support innovation for smart home appliances – at CES® 2020. Powered by artificial intelligence (AI), the new tool improves product performance and longevity proactive care, and offers an enhanced service experience specifically tailored to each customer.
Developed to reimagine the customer service experience and help users get the most out of their home appliances, LG Proactive Customer Care immediately alerts owners of compatible LG smart appliance models to potential problems before they occur, expedites repairs when needed, and offers useful maintenance tips to keep LG appliances performing their best.
The complimentary AI-powered service is available now for more than 70 Wi-Fi enabled LG smart appliance models – including washers, dryers, refrigerators and ranges;[1] further enhancements and expanded models – including dishwashers – will be announced in the coming months with plans to make Proactive Customer Care available on more than 1 million LG smart appliances in the next year.
"With advanced AI, Proactive Customer Care is designed to improve consumers' daily lives and give them peace of mind that they can count on their home appliances for years to come," said Thomas Yoon, president and CEO of LG Electronics North America. Throughout the appliance industry, AI has taken the form of simple voice commands to turn on the washer or check the oven's status, but LG's new Proactive Customer Care is "the first AI-powered customer service solution for connected appliances that delivers tangible smart appliance benefits," he added.
Already the most-awarded appliance brand in customer satisfaction and reliability,[2] LG is utilizing big data analytics and machine learning to provide personalized customer support with the potential to both pre-empt and solve errors faster than ever before.
Once customers use their appliance for the first time, Proactive Customer Care will run an installation report to give owners the confidence that their home appliances are operating at their best, right from the start. It also will send care guidance and timely maintenance notifications based on a customer's specific usage.
Delivering on LG's mission of "Innovation for a Better Life," the service can alert customers to potential problems before they occur. For example:
With Proactive Customer Care owners can potentially avoid inconvenient service appointments by following simple instructions from LG's advanced care team. As the service expands it offering, it will be able to expedite repairs by enabling LG Customer Care representatives to expertly schedule the right technician and the right part for a seamless, efficient service experience.
For more on LG Proactive Customer Care at CES 2020, you can visit LG at booth #11100 of the Las Vegas Convention Center. For more information about LG at CES, visit https://ces2020.lgusnewsroom.com/, and follow other exciting CES announcements from LG on social media using #LGCES2020.
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"LG" and the LG logo are trademarks of LG Corp. Other company and product names may be trademarks of their respective owners.
[1] For information on eligible models, visit www.lg.com/us/discover/thinq/proactive-customer-support
[2] EDITOR'S NOTE: LG has earned more J.D. Power customer satisfaction awards for kitchen appliances than any other manufacturer three years in a row. J.D. Power ranked LG highest in 2019 customer satisfaction for French-door refrigerators two out of three years, side-by-side refrigerators two years in a row, top-mount freezer refrigerators five years in a row, and dishwashers two out of three years. LG received the highest numerical score in the respective segments of the J.D. Power 2019 Appliance Satisfaction Study, based on 10,355 (kitchen) and 4,037 (laundry) total responses, measuring customer opinions about their new appliance purchased in the previous 12 months, surveyed March-April 2019. Your experiences may vary. Visit jdpower.com.
LG earned the #1 rating in overall customer satisfaction across its home appliance portfolio that includes kitchen and laundry appliances, according to the just-released 2019 American Customer Satisfaction Index® (ACSI) ratings. LG home appliances were rated second to none in overall product quality and value again this year, and took home the highest rankings in laundry for the second year in a row. According to the 2019 American Customer Satisfaction Index (ACSI) survey of customers rating their household appliance manufacturers. The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 250,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 380 companies in 46 industries and 10 economic sectors. According to the 2019 ACSI survey of customers rating their household appliance manufacturers, LG is second to none in product quality and value, tied with another manufacturer in this year's report. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org
About LG Electronics USA
LG Electronics USA Inc., based in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics Inc., a $54 billion global force and technology leader in home appliances, consumer electronics and mobile communications. LG Electronics sells a range of stylish and innovative home appliances, home entertainment products, mobile phones, commercial displays, air conditioning systems and solar energy solutions in the United States, all under LG's "Life's Good" marketing theme. LG is a 2019 ENERGY STAR Partner of the Year-Sustained Excellence. For more news and information on LG Electronics, please visit www.LG.com.
Media Contacts:
LG Electronics USA
Taryn Brucia
+1 201 816 2187
Tripp Potts
+1 502 235 8040
Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way.
Designed with you in mind, LG products offer innovative solutions to make life good. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. It includes:
Mobile: To help you stay connected your way, our mobile devices feature powerful smartphones and slim tablets that fit seamlessly into your life. And whether you want to download the latest apps, shop online, text, track your fitness or just surf the web, they make it easy to do it all on-the-go.
TV/Audio/Video: If you can't get enough of your favorite sports, the latest movies, love 3D entertainment -- or just want to listen to your favorite music in stunning clarity -- our newest electronics can help you experience it all in a whole new way. Another plus? Now, you can get a one-year Disney+ subscription with participating OLED TV model purchases, or a 6-month subscription with participating NanoCell TVs.
Appliances: Created to help you enjoy more of what life has to offer, our appliance collection features ranges and ovens that can help you cook healthy, delicious meals more efficiently, clean your dishes faster, do more laundry in less time, and even clean and cool your house so you can enjoy a comfortable space all year long.
Computer Products: Life happens in an analog environment -- and on a digital plane. And our newest computer products can help you experience the best of both worlds. Designed to give you crystal-clear images, deep blacks and rich colors, plus the speed and storage you need to work and play, safeguard memories and protect important documents, they can help you make the most of life in every way.
From the very first note, our collection will transform your living room into a stunning home theater Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connect with your friends and family, no matter where they are.
*5% will apply to the pre-tax purchase price of 3 eligible LG Kitchen, Laundry, Floor Care, Air Care and LG Styler® products before taxes. 10% will apply to the pre-tax purchase price of 4 or more eligible LG Kitchen, Laundry, Floor Care, Air Care and LG Styler® products before taxes. Bundle purchases that include an eligible LG Styler® as part of a bundle package will qualify to receive an additional rebate. Product must be purchased between March 3, 2022 and May 18, 2022. Online submissions made at LG Home Appliance Promotions must be received by 11:59 PM Pacific Time on June 2, 2022. Qualifying categories include: Refrigerator, Range, Wall Oven, Over-the-Range Microwave Oven (OTR), Countertop Microwave Oven, Cooktop, Hood Vent, Dishwasher, Washer, Dryer, LG SideKick,™ Floor Care, Air Care and LG Styler.® WashTower™ products (Washer + Dryer) will count as two (2) qualifying units towards a bundle. Select Countertop Microwave Ovens purchased together with a Trim Kit (sold separately) will count as one (1) qualifying unit towards a bundle. Maximum number of products of the same category allowed to qualify for rebate is one (1).
*Purchase a bundle of four (4) select LG Kitchen Appliance products including eligible LG Refrigerator, Range, Over-the-Range Microwave Oven and Dishwasher models and receive instant additional savings of 10% applied to the pre-tax purchase price of the eligible products plus up to an additional $982 savings. Products must be purchased in the same online order May 19 - June 21, 2022 on LG.com to receive the instant additional savings. Maximum number of products of the same category allowed to qualify for the package discount is one (1). Savings will be reflected in the cart when all offer requirements are met. If any of the qualifying items are removed from the cart or part of the order is cancelled or returned, the promotional savings will be void. Prices and offers are non-redeemable for cash, non-transferable, and may not be combined with other offers/discounts. Not stackable with other LG rebates via online submission at www.LG-Promos.com/ABS522. Availability, prices and terms of offer are subject to change without notice.
Extra $387 savings eligible models: LRFWS2906S, LRFWS2906D, LDFN4542S, LDFN4542D, LMV1831ST, LMV1831BD, LREL6323S, LRGL5823S, LREL6323D, LRGL5823D
Extra $432 savings eligible models:LFXS28968S, LFXS28968D, LREL6325F, LRGL5825F, LREL6325D, LRGL5825D, LMV2031ST LMV2031BD, LDTS5552S, LDTS5552D
Extra $452 savings eligible models:LFXS26973S, LFXS26973D, LREL6325F, LRGL5825F, LREL6325D, LRGL5825D, LMV2031ST, LMV2031BD, LDTS5552S, LDTS5552D
Extra $982 savings eligible models: LRFXC2416S, LRFXC2416D, LDP6810SS, LDP6810BD, LMV2031ST, LMV2031BD, LSEL6335F, LSGL6335F, LSEL6335D, LSGL6335D
*Purchase an eligible LG Instaview Refrigerator and eligible LG Freezer (LROFC0605V) in a single transaction on LG.com and receive $549.99 instant additional savings o