At a Glance
Moisture buildup on the exterior of the unit can be caused by the door not being closed properly, dirty or worn door gaskets, or high temperature or humidity levels from the installation environment.
Try This
-
Check the Door Gaskets
1 If the door gasket is stained with foreign objects, such as food, its stickiness may hinder adhesion and the door may not close properly. Wipe the door gasket with a hot steamed towel and clean it using a toothbrush or sponge with detergent.
2 If a part of the door gasket falls out or droops, try reinsert and press it along the groove in the refrigerator door.
NoteIf the door gasket is damaged, service will be required for a proper diagnosis and repair. Please reach out to our 24/7 Chat Support to schedule a repair.
-
Ensure the Refrigerator and Doors are Level
1 Uneven doors on the unit will leave gaps prevent them from closing properly. Level the refrigerator using the leveling screws under the door of the refrigerator.
2 If the unit itself is not level, ensure the unit is installed on a flat service, and adjust the leveling feet at the bottom of the unit accordingly.
-
Check the Installation Area
The recommended environment for the refrigerator is a place with an ambient temperature between 41°F to 109°F, low humidity, and good ventilation.
An environment that doesn’t meet this requirements adjust the temperature or relocate then unit.
Need to contact us?
If moisture buildup continues after trying the above, service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support to schedule a repair.
