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Google Assistant

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SmartThinQ with Voice Assistant

Making it easy to control your LG appliances with your voice.
It's always on - just ask for home monitoring, remote control and more.

Dryer

COMPATIBLE MODELS: DLEX9500K, DLEY1901KE, DLEX9000V(W), DLGX9001V(W), DLEX5000V(W), DLGX5001V(W), DLEY1901WE, DLGY1902KE, DLGY1902WE, DLE7200VE, DLE7200WE, DLG7201WE, DLG7201VW, DLGX9501K

    What device do you have?

  1. Android

    iPhone

    • First, you need two apps. Download the LG SmartThinQ & Google Home app from Google Play.

      How to Download LG SmartThinQ

      From your HOME screen, select GOOGLE PLAY app to launch the google's playstore where you can download LG SmartThinQ

      Search for LG SmartThinQ on the playstore

      Choose the INSTALL button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW SmartThinQ to access your location, make calls and save images.

      The app is now finally installed, the next step below is about how to start using the app.

      END

      Back Next Home
    • You need to register or sign-in into LG SmartThinQ and Google Home. Its highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to SmartThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG SmartThinQ

      Follow the steps in the slide below for LG SmartThinQ. To register and setup your Google Home, visit Google Official Help Content on how to setup Google Home.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstacles between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g !@#$%^&*()_+?}{[]|\

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      How to use Tag on Feature:

      • Turn on the NFC function on your mobile phone and turn the "READ/WRITE" and "P2P RECIEVING"

        to ON.
      • The NFC antenna position may vary depending on the device.

      How to add your {{product-name}} to LG SmartThinQ

      From LG SmartThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG SmartThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there is no obstancle between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a Tag On logo?

      If you have Tag On, follow the steps on How to use Tag On Feature.

      Does your {{product-name}} have a SmartThinQ logo?

      Does your {{product-name}} have a Smart Diagnosis logo? View More Information.

      Does your {{product-name}} have a touch screen logo? This step on the app may be confusing.

      NOTE: Select NO if your appliance dashboard does not look like the picture on your mobile screen!

      Follow the prompts on your LG SmartThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.

      END

      Back Next Home
    • Check the stage for "Does your {{product-name}} have a touch screen?". Probably you have been selecting the wrong option to connect/pair your appliance.

      If your dashboard does not look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • Once your LG SmartThinQ is properly setup, you need to setup your Google Home to connect with Google Assistant and LG SmartThinQ.

      • Setting up your google assistant for the first time may require some patience.

      • You need to LINK Google Home & LG SmartThinQ together.
      • Your phone may disconnect from Wi-Fi during setup.
    • From Google Home, select ADD DEVICES, search for LG SMARTTHINQ. Select LINK TO LG and you will be able to control your LG appliance with your voice.

      YOU MAY NEED TO RESTART YOUR PHONE: You will be prompted to sign-in to your Google Account. After choosing LINK to LG, if your appliance does not show up on Google Home's LINKED DEVICES, restart your phone.

      How to Link LG Appliance to Google Home

      Follow the steps in the slide below and visit Google Official Help Content on how to setup Google Home.

      Select ADD DEVICE from Google Home, and search for LG SMARTTHINQ.

      Select LINK, you may need to login to your Google email again.

      NOTE: You may need to restart your phone if LG SmarthinQ is not added to your LINKED DEVICES.

      Now you can start controlling your LG appliance with a simple voice command.

      END

      Back Next Home
    • First, download the free LG SmartThinQ app and Google Home app to your iOS device to manage your device.

      How to Download LG SmartThinQ

      From your HOME screen, select APP STORE app to launch the apples's app, then Search for LG SmartThinQ.

      Choose the GET button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW SmartThinQ to access your location, make calls and save images.

      The app is now finally installed, the next step below is about how to start using the app.

      END

      Back Next Home
    • You need to register or sign-in into LG SmartThinQ and Google Home. Its highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to SmartThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG SmartThinQ

      Follow the steps in the slide below for LG SmartThinQ. To register and setup your Google Home, visit Google Official Help Content on how to setup Google Home.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Fill in the required information such as your Date of Birth.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstacles between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g !@#$%^&*()_+?}{[]|\

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      How to add your {{product-name}} to LG SmartThinQ

      From LG SmartThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG SmartThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there is no obstancle between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a Tag On logo?

      If you have Tag On, follow the steps on How to use Tag On Feature.

      Does your {{product-name}} have a SmartThinQ logo?

      Does your {{product-name}} have a touch screen logo? This step on the app may be confusing.

      NOTE: Select NO if your appliance dashboard does not look like the picture on your mobile screen!

      Follow the prompts on your LG SmartThinQ app, press and hold the Wi-Fi / Wi-Fi option button on your device as described on the app.

      Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

      END

      Back Next Home
    • Check the stage for "Does your {{product-name}} have a touch screen?". Probably you have been selecting the wrong option to connect/pair your appliance.

      If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • During the process to connect your {{product-name}} to SmartThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.

      The password to the Wi-Fi is last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4

      NOTE: You must reapeat this 4 digit codes TWICE!

    • Once your LG SmartThinQ is properly setup, you need to setup your Google Home to connect with Google Assistant and LG SmartThinQ.

      • Setting up your google assistant for the first time may require some patience.

      • You need to LINK Google Home & LG SmartThinQ together.
      • Your phone may disconnect from Wi-Fi during setup.
    • From Google Home, select ADD DEVICES, search for LG SMARTTHINQ. Select LINK TO LG and you will be able to control your LG appliance with your voice.

      YOU MAY NEED TO RESTART YOUR PHONE: You will be prompted to sign-in to your Google Account. After choosing LINK to LG, if your appliance does not show up on Google Home's LINKED DEVICES, restart your phone.

      How to Link LG Appliance to Google Home

      Follow the steps in the slide below and visit Google Official Help Content on how to setup Google Home.

      Select ADD DEVICE from Google Home, and search for LG SMARTTHINQ.

      Select LINK, you may need to login to your Google email again.

      NOTE: You may need to restart your phone if LG SmarthinQ is not added to your LINKED DEVICES.

      Now you can start controlling your LG appliance with a simple voice command.

      END

      Back Next Home

You can also say “Ok Google, talk to LG to help" directly to check more example sentences.

Check Remaining Cycle Time

  • "Ok Google, is my dryer running?”

  • "Ok Google, how much time is left on the dryer cycle"

  • Ok Google, what cycle is the dryer on?

Turn On/Off

  • "Ok Google, dry my clothes."

  • "Ok Google, start/stop the dryer"

Check Remaining Cycle Time

  • "Ok Google, talk to LG to tell me the remaining time of the dryer.”

  • "Ok Google, talk to LG to give me the dryer status."

Turn On/Off

  • "Ok talk to LG to turn on/off the dryer."

  • "Ok talk to LG to start/stop the dryer."

General FAQs

  1. LG SmartThinQ action is in Direct Action type which you can ask Google Assistant to control devices. For example, “Ok Google, turn on the air conditioner.” This action supports 9 device types (Washer, Dryer, Air Conditioner, Robot Cleaner, Air Purifier, Dishwasher, Range/Oven, Refrigerator, Styler) to control.

    LG action is in Conversation Action type by which you can ask LG through Google Assistant to control devices. For example, “Ok Google, talk to LG to turn on the air conditioner.” This action supports 9 device types (Washer, Dryer, Refrigerator, Air Conditioner, Robot Cleaner, Air Purifier, Range, Dishwasher, TV) to check status and control more features than LG SmartThinQ action.

  2. The following device models with LG SmartThinQ logo are compatible with Google Assistant:

    APPLIANCE MODEL DIRECT ACTION CONVERSATION ACTION
    Washer WM9500, WM9000, WM5000, WT1901CK, WT1901CW, WT7200CW, WT7200CV, LUWM101HWA YES YES
    Dryer DLEX9500K, DLEY1901KE, DLEX9000V(W), DLGX9001V(W), DLEX5000V(W), DLGX5001V(W), DLEY1901WE, DLGY1902KE, DLGY1902WE, DLE7200VE, DLE7200WE, DLG7201WE, DLG7201VW, DLGX9501K YES YES
    Refrigerator LUPXS3186N, LUPXC2386N, LNXC23766D, LNXC23726D, LMXS30776, LMXC23746, LFXS30766S, LFXS30766D, LFXC24796D, LFXC24796S, LMXS28676*, LMXS28626S, LMXS28626D, LMXS28626M, LFXS28566S, LFXS28566D, LFXS28566M, LFXS28968S, LFXS28968D, LFXS28968M, LSXS26396*, LSXC22396S, LSXC22396D, LSXC22486D, LSXC22486S, LSXC22426S, LSFXC2496D, LSFXC2476S, LNXS30866D, LNXC23726S YES YES
    Air Conditioner LAN120HYV1 YES YES
    Robot Vacuum Cleaner CR5765GD, CR3365RD, CR3465BB YES YES
    Air Purifier AM501YWM1 YES YES
    Range/Oven LUTD4919SN, LUTE4619SN, LSE4617ST, LSE4612BD, LSG4512BD YES YES
    Dishwasher LUDP8997SN, LDT7797BM, LDT7797BD, LDT7797ST, LDP6797BM, LDP6797BD, LDP6797ST, LDP6797WW, LDP6797BB, LDP5665BD, LDP5665ST, LDP5665WW, LDP5665BB, LDT5665BD, LDT5665ST, LDT5665BB, LDT5665WW YES YES
    Styler S3RFBN YES NO
    TV W8, E8, C8, B8, SK9500, SK8500, UK7500, UK6500, UK6300, UK6200, LK6100, LK5400 NO YES
  3. LG SmartThinQ with Google Assistant supports Google Home, Android OS 6.0 or later, and iOS 9.1 or later.

    (Note: The language on the phone must be set to English/US.)

  4. Yes. If you have named air conditioner “Living Room AC” in LG SmartThinQ App, say “Ok Google, talk to LG to turn on Living Room AC” to Google Assistant. Make sure that you set up product nickname with the space where it is located, such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.

    For TV, you can set nickname when you register TV from the Set Up TV for the Google Assistant app on your TV. You can register multiple TVs with the same LG account, but each TV should have a different nickname.

  5. Some LG SmartThinQ functions are not supported through voice control. For example, you cannot turn a range on with a voice command yet.

  6. Your product is not supported by LG SmartThinQ or is not registered in the app.

  7. When Google Assistant is not able to understand product nickname or device type. Check if your product nickname is appropriate for voice assistant service.

  8. If you have any questions about LG with Google Assistant, please email us at lgcustomersupport@lge.com

Washer

COMPATIBLE MODELS: WM9500, WM9000, WM5000, WT1901CK, WT1901CW, WT7200CW, WT7200CV, LUWM101HWA

NOTE: You can also say "Alexa, ask LG to help" directly to check more example sentences.

Check Remaining Cycle Time

  • "Alexa, ask LG to check the remaining time of the washer."

  • "Alexa, ask LG to give me the status of the washer."

Turn On/Off

  • "Alexa, ask LG to turn on/off the washer."

  • "Alexa, ask LG to start/stop the washer."

Check Remaining Cycle Time

  • “Ok Google, talk to LG to check the remaining time of the washer."

  • “Ok Google, talk to LG to give me the status of the washer."

Turn On/Off

  • “Ok Google, talk to LG to turn on/off the washer.”

  • “Ok Google, talk to LG to start/stop the washer.”

General FAQs

Air Conditioner

COMPATIBLE MODELS: LAN120HYV1

Check Temperature

  • "Ok Google, what temperature is the air conditioner?"

  • "Ok Google, what is the air conditioner set to?"

Turn on/off

  • "Ok Google, turn on/off the air conditioner."

Set Temperature

  • "Ok Google, set the air conditioner temperature to 65 degrees."

  • "Ok Google, turn up the air conditioner temperature by 2 degrees."

  • NOTE: The applicable temperature range differs by product model and activated mode.

Set Mode

  • "Ok Google, set the air conditioner to cooling."

  • "Ok Google, set the air conditioner to dry operation mode."

  • NOTE: Heat and Auto are also available for stand, wall and system air conditioner type.

Check Air Conditioner Status

  • "Ok Google, talk to LG to check the air conditioner status."

  • "Ok Google, talk to LG is the air conditioner on?"

Check Temperature

  • "Ok Google, talk to LG to check the temperature of the air conditioner."

  • "Ok Google, talk to LG for the temperature of the air conditioner."

Turn on/off

  • "Ok Google, talk to LG to turn on/off the air conditioner."

  • "Ok Google, talk to LG to start/stop the air conditioner."

Set Temperature

  • "Ok Google, talk to LG to set the air conditioner temperature to 65 degrees."

  • "Ok Google, talk to LG to increase/decrease the air conditioner temperature by 2 degrees."

  • NOTE: The applicable temperature range differs by product model and activated mode.

Set Mode(RANGE: Cool, Dry, Fan)

  • "Ok Google, talk to LG to set the air conditioner to cool mode."

  • "Ok Google, talk to LG change the air conditioner to dry mode."

  • NOTE: Heat and Auto are also available for stand, wall and system air conditioner type.

Set Fan Speed (RANGE: High, Medium, Low)

  • "Ok Google, talk to LG to set the air conditioner to high fan speed."

  • "Ok Google, talk to LG to change the air conditioner fan speed to medium."

Air Conditioners FAQs

  1. Yes. You can control air conditioner one after another with Google Assistant. For example, control Living Room AC first. And then control Bedroom AC after the session.

General FAQs

Television

COMPATIBLE MODELS: WebOS 4.0 operating system only. W8, E8, C8, B8, SK9500, SK8500, UK7500, UK6500, UK6300, UK6200, LK6100, LK5400

NOTE: Google Assistant only works with webOS.4.0 TV. To confirm your webOS, go to SETTINGS, GENERAL, ABOUT THIS TV > and the TV information will display on your menu.

Turn Off

  • "Ok Google, talk to LG to turn TV off."

  • "Ok Google, talk to LG to turn off TV."

Control Volume

  • "Ok Google, talk to LG to volume up TV."

  • "Ok Google, talk to LG to set volume to 10 on TV."

  • "Ok Google, talk to LG to mute TV"

Change Channel

  • "Ok Google, talk to LG to change channel to 12 on TV."

  • "Ok Google, talk to LG to change channel to ‘OOO(channel name)’ on TV."

  • NOTE: Changing channel does not work if you are watching TV with set-top box

Switch Input

  • "Ok Google, talk to LG to switch TV to HDMI 1."

  • "Ok Google, talk to LG to switch TV to set-top box."

Content Search & Recommendations

  • "Ok Google, talk to LG to search ‘OOO(VOD title)’ on TV."

  • "Ok Google, talk to LG to search videos with ‘OOO(Cast name)’ on TV."

  • "Ok Google, talk to LG to show recommended videos on TV."

  • "Ok Google, talk to LG to search my photos/videos/music on TV."

Change Settings

  • "Ok Google, talk to LG to turn up/down the brightness of the screen on TV."

  • "Ok Google, talk to LG to change TV mode to standard/cinema/sports/game mode on TV."

  • "Ok Google, talk to LG to turn on/off subtitles on TV."

Launch Apps

  • "Ok Google, talk to LG to launch ‘OOO(App name) on TV."

  • "Ok Google, talk to LG to launch YouTube on TV."

  • "Ok Google, talk to LG to launch Google on TV."

Control Video Playback

  • "Ok Google, talk to LG to play/pause/stop on TV."

  • "Ok Google, talk to LG to fast forward/rewind on TV."

Content Related Q&A

  • "Ok Google, talk to LG what is the soundtrack of this program on TV."

  • "Ok Google, talk to LG who is the director/cast of this program on TV."

  • "Ok Google, talk to LG what year was this program produced on TV."

TV FAQs

    • Launch the “Set Up TV for the Google Assistant" app from the Home menu of your LG TV.

    • Follow the directions to log in with a LG account and select the name of your TV.

    • Please log in with the same LG account that you have used from LG SmartThinQ mobile app.

    • When you get to the mobile setup guide page, go to the Google Assistant mobile app to link LG accounts, and discover your devices.

    • Return to your TV to complete setup.

General FAQs

Dishwasher

COMPATIBLE MODELS: LUDP8997SN, LDT7797BM, LDT7797BD, LDT7797ST, LDP6797BM, LDP6797BD, LDP6797ST, LDP6797WW, LDP6797BB, LDP5665BD, LDP5665ST, LDP5665WW, LDP5665BB, LDT5665BD, LDT5665ST, LDT5665BB, LDT5665WW

Check Status

  • "Ok Google, what is the dishwasher doing?"

  • "Ok Google, how much time is left on the dishwasher?"

Check Status

  • "Ok Google, talk to LG to check status of the dishwasher."

  • "Ok Google, talk to LG for status of the dishwasher."

General FAQs

Range

COMPATIBLE MODELS: LUTD4919SN, LUTE4619SN, LSE4617ST, LSE4612BD, LSG4512BD

Check Status

  • "Ok Google, what cycle is the range/oven in?"

  • "Ok Google, what course name is the range/oven set to?"

Turn Off

  • "Ok Google, turn off the range/oven"

  • NOTE: If the range is a dual type, only the upper part of range is available to control.

Check Remaining Cook Time

  • "Ok Google, talk to LG to check the remaining time of the range/oven."

  • "Ok Google, talk to LG how much time left on the range/oven?"

Stop Cooking

  • "Ok Google, talk to LG to stop the range/oven."

  • "Ok Google, talk to LG to turn off the range/oven."

General FAQs

Refrigerator

COMPATIBLE MODELS: LUPXS3186N, LUPXC2386N, LNXC23766D, LNXC23726D, LMXS30776, LMXC23746, LFXS30766S, LFXS30766D, LFXC24796D, LFXC24796S, LMXS28676*, LMXS28626S, LMXS28626D, LMXS28626M, LFXS28566S, LFXS28566D, LFXS28566M, LFXS28968S, LFXS28968D, LFXS28968M, LSXS26396*, LSXC22396S, LSXC22396D, LSXC22486D, LSXC22486S, LSXC22426S, LSFXC2496D, LSFXC2476S, LNXS30866D, LNXC23726S

Ice Plus On/Off

  • "Ok Google, talk to LG to turn on/off ice plus of refrigerator."

Fresh Air Filter On (Set to power)

  • "Ok Google, talk to LG to turn on fresh air filter of refrigerator."

Check Status (including the temperature and the water filter status)

  • "Ok Google, talk to LG to check the status of the refrigerator."

Check Temperature

  • "Ok Google, talk to LG to check the temperature of the refrigerator."

  • "Ok Google, talk to LG for the temperature of the refrigerator."

Set Temperature (Range : 33℉~46℉ for Fridge, -6℉, -4℉~6℉, 8℉ for Freezer)

  • "Ok Google, talk to LG to set the refrigerator temperature to 35 degrees."

  • "Ok Google, talk to LG to increase/decrease the refrigerator temperature by 1

Ice Plus On/Off

  • "Ok Google, talk to LG to turn on/off the ice plus of the refrigerator."

Fresh Air Filter On (Set to power)

  • "Ok Google, talk to LG to turn on the fresh air filter of the refrigerator."

General FAQs

Robot Cleaner

COMPATIBLE MODELS: CR5765GD, CR3365RD, CR3465BB

Check Status

  • "Ok Google, what’s the robot cleaner doing?"

  • "Ok Google, what cycle is the vacuum on?"

Turn On/Off

  • "Ok Google, start/stop vacuuming."

  • "Ok Google, start/stop the robot cleaner."

Charge Battery

  • "Ok Google, charge the robot cleaner."

  • "Ok Google, return the robot cleaner to the docking station."

Check Status

  • "Ok Google, talk to LG to check the status of the robot cleaner."

  • "Ok Google, talk to LG to give me the robot cleaner status."

Turn On/Off

  • "Ok Google, talk to LG to turn on/off the robot cleaner."

  • "Ok Google, talk to LG to start/stop cleaning."

Charge Battery

  • "Ok Google, talk to LG to charge the robot cleaner."

  • "Ok Google, talk to LG to return the robot cleaner to the station."

General FAQs

Air Purifier

COMPATIBLE MODELS: AM501YWM1

Turn On/Off

  • "Ok Google, turn on/off the air purifier"

Check Air Purifier Status

  • "Ok Google, talk to LG to check the air purifier status."

  • "Ok Google, talk to LG for the air purifier condition."

Check Air Quality Level

  • "Ok Google, talk to LG to check the air quality level."

  • "Ok Google, talk to LG to give me the indoor air quality."

Turn On/Off

  • "Ok Google, talk to LG to turn on/off the air purifier."

  • "Ok Google, talk to LG to start/stop the air purifier."

Set fan Speed (Range: High, Medium, Low, Auto)

  • "Ok Google, talk to LG to set the air purifier to high fan speed."

  • "Ok Google, talk to LG to change the air purifier to low fan speed."

General FAQs

Styler

COMPATIBLE MODELS: S3RFBN

Check Status

  • "Ok Google, what’s my styler doing?"

  • "Ok Google, how much time left for the styler?"

Turn Off

  • "Ok Google, start/stop the styler."

General FAQs

Dryer

COMPATIBLE MODELS: DLEX5000*, DLGX5001*, DLEY1901*, DLGY1902*, DLE7200*, DLGX9501*, DLEX9500*, DLEX9000*, DLGX9001*, DLG7201*

    What device do you have?

  1. Android

    iPhone

    • First, download the free LG SmartThinQ app and Amazon Alexa app to your android device to manage your device.

      How to Download LG SmartThinQ

      From your HOME screen, select GOOGLE PLAY app, then Search for LG SmartThinQ.

      Choose the INSTALL button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW SmartThinQ to access your location, make calls and save images.

      The app is now finally installed, the next step below is about how to start using the app.

      END

      Back Next Home
    • You need to register or sign-in into LG SmartThinQ and Amazon Alexa. Its highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to SmartThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG SmartThinQ

      Follow the steps in the slide below for LG SmartThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alaxa.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Fill in the required information such as your Date of Birth.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstancles between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g !@#$%^&*()_+?}{[]|\

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      From LG SmartThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG SmartThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Google Assistant" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there is no obstancle between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a SmartThinQ logo? *Not appliacable to all devices.

      Follow the steps on the LG SmartThinQ app untill you can Press and hold the Wi-Fi / Wi-Fi option on your appliance.

      Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

      END

      Back Next Home
    • Check the stage for "Does your {{product-name}} have a touch screen?". Probably you have been selecting the wrong option to connect/pair your appliance.

      If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • During the process to connect your {{product-name}} to SmartThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.

      The password to the Wi-Fi is last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4

      NOTE: You must reapeat this 4 digit codes TWICE!

    • Once your LG SmartThinQ is properly setup, you need to setup your Amazon Echo.

      View Amazon Alexa's Support

      How to Setup Amazon Alexa
      • Turn on your amazon echo, the light ring turns blue, and then orange. When the light turns orange, Amazon Echo greets you.

      • Follow the guided instructions in the app to connect your amazon echo to your Wi-Fi network.

      • Now you need to LINK Amazon Alexa & LG SmartThinQ together in the next step below.

    • From Amazon Alexa App, select MENU, select SKILLS and search for LG SMARTTHINQ. Select ENABLE SKILL and you will be able to control your LG appliance with your voice.

      Amazon Alexa Settings

      How to Link LG Appliance to Amazon Alexa

      Select MENU and choose SKILLS.

      From Skill, search for LG SMARTTHINQ.

      Select ENABLE SKILL, and you can now start controlling your {{productName}} with Amazon Echo.

      END

      Back Next Home
    • First, download the free LG SmartThinQ app and Amazon Alexa app to your iOS device to manage your device.

      How to Download LG SmartThinQ

      From your HOME screen, select APP STORE app to launch the apples's app, then Search for LG SmartThinQ.

      Choose the GET button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW SmartThinQ to access your location, make calls and save images.

      The app is now finally installed, the next step below is about how to start using the app.

      END

      Back Next Home
    • You need to register or sign-in into LG SmartThinQ and Amazon Alexa. Its highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to SmartThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG SmartThinQ

      Follow the steps in the slide below for LG SmartThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alaxa.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Fill in the required information such as your Date of Birth.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstacles between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g !@#$%^&*()_+?}{[]|\

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      From LG SmartThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG SmartThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Amazon Alexa" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there is no obstancle between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a SmartThinQ logo? *Not applicable to all applainces.

      Follow the prompt on your LG SmartThinQ app until you press and hold the Wi-Fi / Wi-Fi on your appliance.

      Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

      END

      Back Next Home
    • Check the stage for "Does your {{product-name}} have a touch screen?". Probably you have been selecting the wrong option to connect/pair your appliance.

      If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • During the process to connect your {{product-name}} to SmartThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.

      The password to the Wi-Fi is last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4

      NOTE: You must reapeat this 4 digit codes TWICE!

    • Once your LG SmartThinQ is properly setup, you need to setup your Amazon Echo.

      View Amazon Alexa's Support

      How to Setup Amazon Alexa
      • Turn on your amazon echo, the light ring turns blue, and then orange. When the light turns orange, Amazon Echo greets you.

      • Follow the guided instructions in the app to connect your amazon echo to your Wi-Fi network.

      • Now you need to LINK Amazon Alexa & LG SmartThinQ together in the next step below.

    • From Amazon Alexa App, select MENU, select SKILLS and search for LG SMARTTHINQ. Select ENABLE SKILL and you will be able to control your LG appliance with your voice.

      Amazon Alexa Settings

      Select MENU and choose SKILLS.

      From Skill, search for LG SMARTTHINQ.

      Select ENABLE SKILL, and you can now start controlling your {{productName}} with Amazon Echo.

      END

      Back Next Home

You can also say “Ok Google, talk to LG to help" directly to check more example sentences.

Check Remaining Cycle Time

  • "Alexa, ask LG to tell me the remaining time of dryer."

  • "Alexa, ask LG to give me the dryer status dryer."

Turn On/Off

  • "Alexa, ask LG to turn on/off the dryer."

  • "Alexa, ask LG to start/stop the dryer."

Check Remaining Cycle Time

  • "Ok Google, talk to LG to tell me the remaining time of the dryer.”

  • "Ok Google, talk to LG to give me the dryer status."

Turn On/Off

  • "Ok talk to LG to turn on/off the dryer."

  • "Ok talk to LG to start/stop the dryer."

General FAQs

  1. "LG SmartThinQ – Smart Home" is in Smart Home Skill type which you can ask Alexa to control devices. For example, “Alexa, turn on air conditioner.” This skill supports 4 device types (Air Conditioner, Air Purifier, Robot Cleaner, TV) to control.

    "LG SmartThinQ Skill" is in Custom Skill type which you can ask LG through Alexa to control devices. For example, “Alexa, ask LG to turn on air conditioner.” This skill supports 9 device types (Washer, Dryer, Refrigerator, Air Conditioner, Air Purifier, Range, Robot Cleaner, Dishwasher, TV) to check status and control with more features than 'LG SmartThinQ – Smart Home'.

  2. The following device models with LG SmartThinQ logo are compatible with Amazon Alexa

    APPLIANCE MODEL SMART HOME SKILL CUSTOM SKILL
    Washer WT1901*, WT7200*, LUWM101*, WM9500*, WM9000*, WM5000* NO YES
    Dryer LMXS30796*, LMXC23796*, LFXS30796*, LFXS30766*, LFXC24796*, LMXS28676*, LMXS28626*, LFXS28566*, LFXS28968*, LSXS26396*, LSXC22396*, LSXC22486*, LSXC22426*, LSFXC2496*, LSFXC2476*, LNXS30866*, LNXC23726*, LNXC23766*, LUPXS3186*, LUPXC2386*, LSSB2692*, LSFXC2496*, LSFXC2476* NO YES
    Refrigerator DLEX5000*, DLGX5001*, DLEY1901*, DLGY1902*, DLE7200*, DLGX9501*, DLEX9500*, DLEX9000*, DLGX9001*, DLG7201* NO YES
    Air Conditioner LW8017*, LW1217*, LW1017*, LP1417* YES YES
    Air Purifier> AM501* YES YES
    Range LUTD4919*, LUTE4619*, LSE4617*, LSE4612*, LSE4613*, LSE4611*, LSG4512*, LSG4513*, LSG4511*, LUTG4519* NO YES
    Robot Cleaner CR3465*, CR5765*, CR3365* YES YES
    Dishwasher LUDP8997*, LDT7797*, LDP6797*, LDT5665*, LDP5665*, LSDF9897* NO YES
    TV W8, G8, E8, C8, B8, B8S, SK95**, SK85**, SK81**, SK80**, UK75**, UK69**, UK67**, UK65**, UK64**, UK63**, LK62**, LK61**, LK59**
    (WebOS 4.0 operating system only)
    YES YES
  3. Yes. If you have named air conditioner “Living Room AC” in LG SmartThinQ App, say “Alexa, ask LG to turn on Living Room AC” to Alexa. Make sure that you set up product nickname with the space where it is located, such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.

    For TV, you can set nickname when you register TV from the Set Up TV for Amazon Alexa app on your TV. You can register multiple TVs with the same LG account, but each TV should have a different nickname.

  4. Some features of LG SmartThinQ are not supported by voice control. For example, you cannot turn a range on with a voice command.

  5. Your product is not supported by LG SmartThinQ or is not registered in the app.

  6. Alexa is not able to understand product nickname or device type. Check if your product nickname is appropriate for voice assistant service.

  7. If you have any questions about LG SmartThinQ with Amazon Alexa, please email us at lgcustomersupport@lge.com

Washer

COMPATIBLE MODELS: WT1901*, WT7200*, LUWM101*, WM9500*, WM9000*, WM5000*

NOTE: You can also say "Alexa, ask LG to help" directly to check more example sentences.

Check Remaining Cycle Time

  • "Alexa, ask LG to tell me the remaining time of dryer."

  • "Alexa, ask LG to give me the dryer status."

Turn On/Off

  • "Alexa, ask LG to turn on/off the dryer."

  • "Alexa, ask LG to start/stop the dryer."

Check Remaining Cycle Time

  • “Ok Google, talk to LG to check the remaining time of the washer."

  • “Ok Google, talk to LG to give me the status of the washer."

Turn On/Off

  • “Ok Google, talk to LG to turn on/off the washer.”

  • “Ok Google, talk to LG to start/stop the washer.”

General FAQs

Air Conditioner

COMPATIBLE MODELS: LW8017*, LW1217*, LW1017*, LP1417*

NOTE:

  • You may call your product with device type or nickname that you set in LG SmartThinQ App.
  • Examples: “Alexa, ask LG to turn on air conditioner.” Or “Alexa, ask LG to turn on Living room AC.”
  • For the TV, please use TV nickname that you have set from the Set Up TV for Amazon Alexa app on your TV.
  • Examples: “Alexa, ask LG to volume up on Bedroom TV.”

Check Temperature

  • "Alexa, check the temperature of the air conditioner"

  • "Alexa, what's the temperature of the air conditioner"

Turn On/Off

  • "Alexa, turn on air conditioner."

  • "Alexa, turn off air conditioner.

Set Temperature

  • "Alexa, set air conditioner to 65 degrees."

  • "Alexa, increase air conditioner by 2 degrees."

NOTE: The applicable temperature range differs by product model and activated mode.

Check Air Conditioner Status

  • "Alexa, ask LG to check the air conditioner status."

  • "Alexa, ask LG is the air conditioner on?"

Check Temperature

  • "Alexa, ask LG to check the temperature of the air conditioner"

  • "Alexa, ask LG for the temperature of the air conditioner"

Turn On/Off

  • "Alexa, ask LG to turn on/off the air conditioner."

  • "Alexa, ask LG to start/stop the air conditioner.

Set Temperature

NOTE: The applicable temperature range differs by product model and activated mode.

  • "Alexa, ask LG to set the air conditioner temperature to 65 degrees."

  • "Alexa, ask LG to increase/decrease the air conditioner temperature by 2 degrees.

Set mode (Range: Cool, Dry, Fan)

NOTE: Heat and Auto are also available for stand, wall and system air conditioner type.

  • "Alexa, ask LG to set air conditioner to cool mode."

  • "Alexa, ask LG to change air conditioner to dry mode."

Set Fan Speed (Range: High, Medium, Low)

  • "Alexa, ask LG to set air conditioner to high fan speed."

  • "Alexa, ask LG to change air conditioner fan speed to medium."

Air Conditioner FAQs

  1. Yes. You can control air conditioner one after another with Alexa. For example, control Living Room AC first. And then control Bedroom AC after the session.

General FAQs

Television

COMPATIBLE MODELS: WebOS 4.0 operating system only. W8, G8, E8, C8, B8, B8S, SK95**, SK85**, SK81**, SK80**, UK75**, UK69**, UK67**, UK65**, UK64**, UK63**, LK62**, LK61**, LK59**

NOTE: Google Assistant only works with webOS.4.0 TV. To confirm your webOS, go to SETTINGS, GENERAL, ABOUT THIS TV > and the TV information will display on your menu.

Turn On/Off

  • "Alexa, turn TV off."

  • "Alexa, turn off TV.

Control Volume

  • "Alexa, control up TV."

  • "Alexa, set volume to 10 to TV.

  • "Alexa, mute/unmute TV."

Change Channel

  • "Alexa, channel 12 on TV."

  • "Alexa, change channel to ‘OOO(channel name)’ on TV."

NOTE: Changing channel does not work if you are watching TV with a set-top box

Switch Input

  • "Alexa, switch TV to HDMI 1."

  • "Alexa, set TV to set-top box."

Control Video Playback

  • "Alexa, play/pause/stop on TV."

  • "Alexa, fast forward/rewind on TV."

NOTE: You can also say "Alexa, ask LG to help" directly to check more example sentences.

Turn Off

  1. "Alexa, ask LG to turn TV off"

  2. "Alexa, ask LG to turn off TV."

Control Volume

  1. "Alexa, ask LG to volume up TV."

  2. "Alexa, ask LG to set volume to 10 on TV."

  3. "Alexa, ask LG to mute TV."

Change Channel

  1. "Alexa, ask LG to change channel to 12 on TV."

  2. "Alexa, ask LG to change channel to ‘OOO(channel name)’ on TV."

  3. NOTE: Changing channel does not work if you are watching TV with set-top box

Swith Input

  1. "Alexa, ask LG to switch TV to HDMI 1."

  2. "Alexa, ask LG to switch TV to set-top box."

Content Search & Recommendations

  1. "Alexa, ask LG to search ‘OOO(VOD title)’ on TV."

  2. "Alexa, ask LG to search videos with ‘OOO(Cast name)’ on TV."

  3. "Alexa, ask LG to show recommended videos on TV."

  4. "Alexa, ask LG to search my photos/videos/music on TV."

Change Settings

  1. "Alexa, ask LG to turn up/down the brightness of the screen on TV."

  2. "Alexa, ask LG to change TV mode to standard/cinema/sports/game mode on TV."

  3. "Alexa, ask LG to turn on/off subtitles on TV."

Launch Apps

  1. "Alexa, ask LG to launch ‘OOO(App title)’ on TV."

  2. "Alexa, ask LG to launch Amazon Prime Video on TV."

  3. "Alexa, ask LG to launch Web Browser on TV."

Content Related Q & A

  1. "Alexa, ask LG what is the soundtrack of this program on TV."

  2. "Alexa, ask LG who is the director/cast of this program on TV."

  3. "Alexa, ask LG what year was this program produced on TV."

  4. "Alexa, ask LG to give me a summary of this program on TV."

TV FAQs

General FAQs

Dishwasher

COMPATIBLE MODELS: LUDP8997*, LDT7797*, LDP6797*, LDT5665*, LDP5665*, LSDF9897*

Check Status

  • "Alexa, ask LG to check status of the dishwasher"

  • "Alexa, ask LG for status of the dishwasher?"

Check Status

  • "Ok Google, talk to LG to check status of the dishwasher."

  • "Ok Google, talk to LG for status of the dishwasher."

General FAQs

Range

COMPATIBLE MODELS: LUTD4919*, LUTE4619*, LSE4617*, LSE4612*, LSE4613*, LSE4611*, LSG4512*, LSG4513*, LSG4511*, LUTG4519*

Check Status

  • "Alexa, ask LG to check the remaining time of the range/oven in?"

  • "Alexa, ask LG how much time left on the range/oven"

Stop Cooking

  • "Alexa, ask LG to stop the range/oven."

  • "Alexa, ask LG to turn off the range/oven."

Check Remaining Cook Time

  • "Ok Google, talk to LG to check the remaining time of the range/oven."

  • "Ok Google, talk to LG how much time left on the range/oven?"

Stop Cooking

  • "Ok Google, talk to LG to stop the range/oven."

  • "Ok Google, talk to LG to turn off the range/oven."

General FAQs

Refrigerator

COMPATIBLE MODELS: LMXS30796*, LMXC23796*, LFXS30796*, LFXS30766*, LFXC24796*, LMXS28676*, LMXS28626*, LFXS28566*, LFXS28968*, LSXS26396*, LSXC22396*, LSXC22486*, LSXC22426*, LSFXC2496*, LSFXC2476*, LNXS30866*, LNXC23726*, LNXC23766*, LUPXS3186*, LUPXC2386*, LSSB2692*, LSFXC2496*, LSFXC2476*

Check Status (including the temperature and the water filter status)

  • "Alexa, ask LG to check the status of the refrigerator."

Check Temperature

  • "Alexa, ask LG to check the temperature of the refrigerator."

  • "Alexa, ask LG for the temperature of the refrigerator."

Set Temperature (Range : 33℉~46℉ for Fridge, -6℉, -4℉~6℉, 8℉ for Freezer)

  • "Alexa, ask LG to set the refrigerator temperature to 35 degrees."

  • "Alexa, ask LG to increase/decrease the refrigerator temperature by 1 degree

Ice Plus On/Off

  • "Alexa, ask LG to turn on/off the ice plus of the refrigerator."

Fresh Air Filter On (Set to power)

  • "Alexa, ask LG to turn on the fresh air filter of the refrigerator."

Ice Plus On/Off

  • "Ok Google, talk to LG to turn on/off ice plus of refrigerator."

Fresh Air Filter On (Set to power)

  • "Ok Google, talk to LG to turn on fresh air filter of refrigerator."

General FAQs

Robot Cleaner

COMPATIBLE MODELS: CR3465*, CR5765*, CR3365*

Turn On/Off

  • "Alexa, turn on robot cleaner."

  • "Alexa, turn off robot cleaner."

Check Status

  • "Alexa, ask LG to check the status of the robot cleaner."

  • "Alexa, ask LG to give me the robot cleaner status."

Turn On/Off

  • "Alexa, ask LG to turn on/off the robot cleaner."

  • "Alexa, ask LG to start/stop cleaning."

Charge Battery

  • "ask LG to charge the robot cleaner."

  • "Alexa, ask LG to return the robot cleaner to the station"

General FAQs

Air Purifier

COMPATIBLE MODELS: AM501*

Turn On/Off

  • "Alexa, turn on air purifier."

  • "Alexa, turn off air purifier."

Check Air Purifier Status

  • "Alexa, ask LG to check the air purifier status."

  • "Alexa, ask LG to for the air purifier. condition"

Check Air Quality Level

  • "Alexa, ask LG to check the air quality level."

  • "Alexa, ask LG to give me the indoor air quality

turn On/Off

  • "Alexa, ask LG to turn on/off the air purifier."

  • "Alexa, ask LG to start/off the air purifier."

Set Fan Speed (Range: High, Medium, Low)

  • "Alexa, ask LG to set the air purifier to high fan speed."

  • "Alexa, ask LG to change the air purifier. to low fan speed."

General FAQs

Styler

COMPATIBLE MODELS: S3RFBN

Check Status

  • "Ok Google, what’s my styler doing?"

  • "Ok Google, how much time left for the styler?"

Turn Off

  • "Ok Google, start/stop the styler."

General FAQs