Warranty information

Costs: An LG product within the manufacturer's warranty will be covered by LG for parts and labour according to the terms provided on the warranty card that accompanied your product at the time of purchase.

Coverage: In home warranty service is available within a 150km radius of the nearest LG authorized service center (ASC) to your home. If your product is outside this radius, it will be your responsibility to bring the unit to the ASC for repair.

In-warranty duration: Standard warranty is 3 years parts and labour from the purchased date listed on the bill of sale (AC units excluded). You are invited to call LG electronics Canada customer service (1-885-286-2456) and speak to a representative for any pertinent support question. The LG representative can dispatch an LG authorized service provider to your home to provide the required in-warranty support.

You (the customer) must be the original owner of the unit being serviced and must present the LG servicer with the bill of sale as the servicer will require a copy for their claim to LG electronics Canada.

The servicer has the right to refuse a repair if the customer does not provide the bill of sale. The unit must have an LG “Model and Serial Tag” visible as the servicer will also take a picture of the serial tag for LG records. Unfortunately LG will not cover an LG product with a defaced or missing serial tag. Refurbished products or products from secondhand shops (reseller) will not be covered under warranty. Consult the warranty document that was provided with your product at the time of purchase for full terms and conditions.
Note: All “mounted” units must be taken down prior to the service appointment.