PHONE LOCKED UP – UNLOCK CODE
How can I reset my phone (unlocking the screen) when I have forgotten my password and my Gmail account?
■ Customer has forgotten password for his/her phone after setting up Screen-Lock
(Settings > Display > Lock screen > Select screen lock).
How to setup
■ When you have forgotten your lock code password, tap button on the lower right corner
to receive a Backup PIN or an access to Gmail account unlock option.
■ If you have forgotten both Screen Lock code and your Google account, you can access the
Google account from the Google Account Recovery service.
In the event that your Google e-mail account was never set-up on the phone, you will not be able to unlock the phone on your own. You will need to send the phone to the LG Authorized Service Centre along with proof of ownership (copy of bill of sales or service provider contract showing your name, physical address and mobile phone number).
Forward the phone and requested documentation to:
570 Alden Rd, unit 13, Markham, ON L3R 8N5905.415.2388
It is highly recommended that you send the package via insured mail or certified post so long as you can obtain proof of delivery should the situation arise.