Washing performance may be reduced when the laundry load is not fully submerged, when only cold water is used in winter, or when the Speed Wash or Wool/Delicates cycle is selected.
Important
- Use detergent and fabric softener according to the manufacturer's recommended amounts. Overuse can leave residue inside the drum, which may transfer onto your laundry.
- Always leave the washer lid open after each wash to let the tub dry completely. This helps prevent odors and buildup.
Causes
If your laundry isn't as clean as expected after a wash cycle, one of the following may be the cause.
1. Laundry not fully submerged in water
Effective washing relies on strong water flow and friction against the fabric. When bulky items float above the water line, washing performance may be reduced.
2. Using the Speed Wash or Wool/Delicates cycle
These cycles are designed for shorter run times and gentler drum motion to protect fabrics. As a result, cleaning may feel less thorough compared to a Normal cycle.
3. Old or set-in stains
Ground-in dirt on cuffs and collars, or stains that have set over time, are difficult to remove with a standard wash cycle alone.
4. Using cold water in winter
In winter, the incoming water temperature drops significantly. When only cold water is used, detergent may not dissolve properly, reducing overall washing performance.
How to Improve Washing Performance
Step 1. Use the Soak option
If heavily soiled areas aren't coming out clean, select the Soak option. If needed, you can also extend the wash time or select a higher Soil Level.
Step 2. Use warm water
In winter or when washing heavily soiled items, use warm water to help the detergent dissolve completely.
Step 3. Make sure the laundry is fully submerged
For bulky items like bedding, gently press them down by hand after the washer fills with water to ensure they are fully submerged.
Step 4. Run Tub Clean regularly
If you notice residue on your laundry after washing, use the recommended amount of detergent and fabric softener, and run the Tub Clean cycle on a regular basis.
FAQ
- Q. How often should I run Tub Clean on my washer?
- A. To keep your washer clean and prevent residue from transferring to your laundry, we recommend running Tub Clean once or twice a month.
- Q. How can I wash delicate fabrics thoroughly without damaging them?
- A. The Wool/Delicates cycle is designed to protect fabrics, so it may not clean as thoroughly as a standard cycle. For heavily soiled areas, pre-wash them by hand before loading, or try adjusting the Soil Level on the Normal cycle for better results.
If these steps don’t resolve the issue, you can explore available support options, such as chat support or a technician visit, depending on your region.
- Service fees may apply for technician visits if the product is out of warranty.
- This guide is based on standard models. Actual settings and menus may vary by model and region.
