Dispenser Does Not Open Completely

Adjustable Upper Rack

Check that the upper rack is positioned and inserted correctly. If you use tablet type detergents and the top rack is in the lower position, the door may not open fully and the tablet will be unable to fall from the compartment.

Items Blocking Dispenser

Be sure that no items in the unit are blocking the dispenser before you run a washing program.

Run Empty Cycle Test

Run an empty cycle test to check if the dispenser opened normall or not.

The dispenser opened normally: Great, this means that likely a dish or the position of the rack had caused the issue, but the unit itself is working normally. Offer additional assistance and end the call normally.

The dispenser did not open: This unit will require a repair service.

Detergent Remains after Cycle

We strongly recommend using a dishwasher load out like the one illustrated in your owners manual. To get a copy of your owner's manual, visit our Manuals and Documents page.

Check the load out of the dishes. Large items, such as a frying pan, can block the water spray from reaching the detergent compartment. In the case of a liquid or powdered detergent, this may prevent it from dispensing completely.

NOTE: Some type of detergents, when mixed with water may turn very thick, like a paste, and stick in the dispenser if the door does not open all the way because of a large item obstructing the dispenser door.

We recommend the use of a tablet or packet type detergent to prevent detergent from remaining in the dispenser at the end of the cycle.

NOTE: If tablet detergent is used in the dispenser, do not place the top rack in the lowest position, as this will prevent the dispenser door from opening all the way. This will prevent the tablet from dissolving properly.

Dispenser Function Test

To determine if the dispenser door is being blocked by an item in the unit, run an empty cycle with detergent in the dispenser. At the end of the cycle, if the dispenser is empty, the unit is working fine and it was a dish blocking the dispenser door. Check dispenser door after half an hour to see if it is opened.

Request Repair

If the electrical or rubber burning smell persist, you may need to request for a repair service online. A technician will be able to check the unit to ensure that no part of the unit is burning due to installation problems or faulty part of the unit.