If your LG refrigerator isn't making or dispensing ice, start by lowering the freezer temperature and making sure the ice maker is turned on.
Keep in mind that a newly installed refrigerator can take up to two days to begin making ice.
Also check that the water supply valve is fully open and replace the water filter if you have used it for more than six months.
Why Is Your Refrigerator Not Making or Dispensing Ice?
If your refrigerator is making less ice than usual or is not dispensing ice, one of the following may be the cause:
- The refrigerator was recently installed and is not yet cold enough to make ice.
- The freezer temperature is set too high, or the door is opened frequently and cold air escapes.
- The ice maker is turned off.
- The water supply valve is closed, or an old water filter is restricting the water flow.
- The ice bin is full, but clumped ice is blocking the dispenser opening.
- On models with Craft Ice, the ice bin may not be installed correctly.
How to Fix an Ice Maker That Is Making Too Little Ice or No Ice
Wait 12 hours to two days for your refrigerator to make the first batch of ice.
When you first connect it to power, it cools the compartments and stored food before making ice. Allow two to three days for the ice bin to fill completely.
Press and hold the Lock button for three seconds to unlock the control panel if it is locked.
Press the Ice On/Off, In-Door Ice, Cubed Ice, or Craft Ice button to turn on the ice maker. On some models, you need to press and hold the button for three seconds.
Lower the freezer temperature by 1 to 2 degrees and monitor ice production for 24 hours. Water takes longer to freeze if the temperature is too high.
Move any food that prevents the door from closing completely. Wipe away any residue on the door gasket so cold air cannot escape through a gap.
If your refrigerator has the Express Freeze or Ice Plus feature, press the button on the control panel to temporarily increase cold air and make ice faster.
Make sure your freezer is set to a sufficiently low temperature before using this feature.
Make sure the water tank contains enough water if your refrigerator has one inside the compartment.
Make sure the water supply valve under the sink or behind the refrigerator is fully open if your refrigerator is connected to a water line.
Check that the water supply hose is not kinked or compressed.
Replace the water filter if you have used it for six months or longer. An old or clogged filter reduces water flow, resulting in smaller or fewer ice cubes.
Dispense enough water after replacing the filter to remove trapped air from the water line.
Carefully remove the ice bin and gently shake it to separate the ice. Ice can clump together if left in the bin for a long time, preventing new ice from dispensing.
Discard any large clumps that do not separate.
Clean the ice bin, allow it to dry completely, and reinstall it.
If your refrigerator has Craft Ice, install the ice bin in the correct position to collect the round ice.
Install the bin with the handle facing forward and make sure it fits correctly into the grooves below the upper drawer.
Do not store anything other than ice in the ice bin.
Press and hold the test button or recessed test switch on the lower-left side or front of the ice maker for 3 seconds to resolve temporary system issues.
If you cannot find the test button, unplug the refrigerator or turn off the power at the circuit breaker. Wait at least 3 minutes, and then restore power to restart the system.
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
The amount of ice produced each day may vary depending on the refrigerator model, room temperature, and how often you open the door.
If your home uses well water, minerals and other particles may clog the water filter more quickly.
If an error code appears on the control panel, check the troubleshooting instructions for that specific error code first.
Frequently Asked Questions (FAQ)
- Q. Why is ice not dispensing properly after I have not used it for a long time?
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A. Ice may have partially melted and frozen again, causing the pieces to stick together. Remove the ice bin and gently shake it to separate the ice. Discard any clumps that do not separate.
Allow the bin to dry completely before reinstalling it. Turn off the ice maker if you do not plan to use it for an extended period.
- Q. Why is the refrigerator still not making ice after I replaced the water filter?
- A. Air trapped in the water line immediately after filter replacement may interrupt the water supply. Dispense approximately 2.5 gallons (9.5 liters) of water to remove trapped air from the water line.
This guide is based on standard models. The settings menu may vary by model.
