If there is a problem with the grounding, you will feel little vibrations when you touch the product case with bare hands or skin due to the potential difference.
Causes and Symptoms
- The wall outlet has no ground pin.
- Current is being leaked from another electronic device.
Try this
If you feel small electric shocks, remove the power adapter from the laptop and see if you can feel it again.
Check for electric shocks after removing the power adapter
If you still feel electric shocks after removing the adapter, then a service inspection is required.
If you feel no electricity, then it could be a grounding issue of the power outlet.
Check the power adapter when it is plugged into a wall outlet, not a power strip
Remove the power strip and use the wall outlet to check if you can feel electric shocks.
The electric current could be leaking from other electronics, so directly connect the adapter to an exclusive outlet on the wall.
Check for the ground pin on the wall outlet
Check if the ground pin of the power plug is correctly connected to the ground pin of the outlet.
If the wall outlet has no ground pin, please contact an electric supply company.
If the symptom is due to a product failure, it is difficult to resolve the issue in simple steps.
Please contact customer support or visit your nearest service center for product inspection.
This guide was created for all models, so the images or content may be different from your product.
