[LG Laptop] Touchpen is Not Working (Wacom, Stylus pen)

Make sure that the touch screen setting in the LG Smart Assistant app is enabled.
Check whether the touch pen (Wacom pen, Stylus pen) has sufficient battery power.

※ Different laptop models may come with different types of Stylus pens.
Please refer to your product user manual for information specific to your model.

Causes and Symptoms

• The touch screen setting in the LG Smart Assistant app is disabled.
• The Stylus pen is out of battery.

Try this

Enable the touch screen setting on LG Smart Assistant

Enter [LG Smart Assistant] in the taskbar search box and open the app.

On the Dashboard page, locate the [Touchscreen] icon and make sure it is enabled.

Check the battery status of the touch pen (Wacom pen, Stylus pen)

If the pen intermittently stops working or if pen input is unresponsive, it may be a sign of a low battery.
If the battery has not been replaced for a long time, follow the below steps to replace it

① Hold the pen horizontally, with the cap in your right hand. Turn the cap downward to open it and remove the battery.

② Insert the new battery in the correct + / - orientation and turn the cap upward to close it.

• When removing and reattaching the pen cap, ensure that no dirt enters the threads.
• The pen may malfunction if the threads are misaligned.
• Ensure that the label on the pen cap does not obstruct the battery or spring when inserting the battery.

How to install LG Smart Assistant app

LG Smart Assistant app can be installed using [LG Update Program]. Search for [   LG Update Installer ] on Microsoft Store to install LG Update Program.

This guide was created for all models, so the images or content may be different from your product.