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[LG Monitor] How to Disable Looping Icons and Banners (Store Mode)

  • Troubleshooting

Icons highlighting the functionality and features of the monitor will repeatedly appear at specific locations on the screen if your monitor is set to [Store Mode].
For PC monitors, you can initialize the monitor from the settings menu or by pressing the OK button for at least 10 seconds.
For smart monitors and TV monitors, go to settings and switch to [Home Mode].

Appearance of icons on monitor screen explaining the functions of the monitor

Causes and Symptoms

  • Ad banners are shown on screen.
  • Store Mode is enabled on your smart monitor or TV monitor.
Note
  • If the issue persists after following the steps in this guide, a thorough inspection may be necessary.
    Please contact an LG service center for further assistance.
  • What is OSD(On Screen Display)? This feature allows the monitor settings menu to be shown on screen.

Try this

PC Monitor – How to switch off OSD banners (Event Streamer)

Press the ‘OSD menu’ button of your monitor. Find the ‘Reset’ icon and select ‘’OK” to factory reset.

Image showing where to find the OSD menu and reset icon on the PC monitor.

Smart Monitor – Switching to [Home Mode]

Press the settings button [ settings button ] on the remote and select the [ All settings button All settings] or [ settings button ] icon.

Image showing the settings button on the remote control and the location of the settings icon on screen.

WebOS 23 - [Support] → [Home/Store Mode] → Select ‘Home Mode’.
WebOS 22 – [General] → [Devices] → [Home/Store Mode] → Select ‘Home Mode’.

Image showing the WebOS23 [Support] menu and [Home/Store Mode] settings.

TV Monitor – Switching to [Home Mode]

Press the [Menu] button on the remote control and select the [General] icon.

Image showing the menu button on the remote control and the general icon on TV screen.

[General] → [Mode setting] → Select [Home Mode].

Image showing the steps to find Home Mode: [General] → [Mode Setting] → Select [Home Mode].

This guide was created for all models, so the images or content may be different from your product.

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