An "Add Water" or "Steam Water Refill" error on the display indicates a water supply issue.
This may occur if the water inlet hose or the steam feeder drawer freezes during the winter.
Try this
Is the steam feeder drawer empty? Or is water supply from the inlet hose insufficient?
➔ Fill up the steam feeder drawer. / Inspect whether the tap is working.
Is the steam feeder drawer frozen? [Applicable if you use the drawer instead of the hose.]
➔ Thaw the steam feeder drawer by leaving it in warm water.
※ It is important to empty the steam feeder drawer after each use in winter.
Is the water inlet hose frozen? [Applicable if you use the hose instead of the drawer.]
➔ Thaw the tap and the inlet hose.
If the tap is frozen, thaw it by wrapping it up with a warm cloth.
Leave the frozen inlet hose in warm water so it thaws.
※ If the issue was not resolved, request a repair with our 24/7 Chat Support.
This guide was created for all models, so the images or content may be different from your product.
