At a Glance
To play video files on the TV, the file extension, codec, and other requirements must be met.
If only a specific video file cannot be played, it is not a problem with the TV, but a codec used in the video file is not supported by the TV.
So it's not a product defect and you need to check the file and TV for compatibility.
You can check the codec information of video files by installing a third-party video encoding program on your PC.
Causes and Symptoms
- The screen does not fit right.
Wait! Here are more tips!
Encoding
A process of compressing the data for reducing the size of video, image, or audio files.
A process of compressing the data for reducing the size of video, image, or audio files.
Codec
A compound word created by combining the words 'coder' and 'decoder', representing a protocol to digitize analog signals and save/play them.
A wide variety of codec types exist, including MPEG and WMV series.
A compound word created by combining the words 'coder' and 'decoder', representing a protocol to digitize analog signals and save/play them.
A wide variety of codec types exist, including MPEG and WMV series.
Try this
Play a video file on your PC.
➔ After installing a third-party encoding program on the PC, play the video file with it to check the playback information.
If the video file codec specifications do not match the required video file format for TVs, you cannot play the file on your TV.
Supported video specifications
- For detailed specifications, refer to the user guide.
- For LG TVs released in 2020, the DTS codec is not supported.
2020 (webOS 5.0) OLED
| File extension | Codec | |
|---|---|---|
| asf wmv |
Video | VC-1 Advanced Profile (excl. WMVA), VC-1 Simple and Main Profiles |
| Audio | WMA Standard (excl. WMA v1 / WMA Speech) | |
| avi | Video | Xvid (GMC not supported), H.264/AVC, Motion Jpeg, MPEG-4 |
| Audio | MPEG-1 Layer I,II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM | |
| mp4 m4v mov |
Video | H.264/AVC, MPEG-4, HEVC, AV1 |
| Audio | Dolby Digital, Dolby Digital Plus, AAC, MPEG-1 Layer III (MP3), Dolby AC-4,MPEG-H 3D Audio | |
| 3gp 3g2 |
Video | H.264/AVC, MPEG-4 |
| Audio | AAC, AMR-NB, AMR-WB | |
| mkv | Video | MPEG-2, MPEG-4, H.265/AVC, VP8, VP9, HEVC, AV1 |
| Audio | Dolby Digital, Dolby Digital Plus, AAC, PCM, MPEG-1 Layer I,II, MPEG-1 Layer III (MP3) | |
| ts trp tp mts |
Video | H.264/AVC, MPEG-2, HEVC |
| Audio | MPEG-1 Layer I,II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM, Dolby AC-4 | |
| mpg mpeg dat |
Video | MPEG-1, MPEG-2 |
| Audio | MPEG-1 Layer I, II, MPEG-1 Layer III (MP3) | |
| vob | Video | MPEG-1, MPEG-2 |
| Audio | Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM | |
Move left or right to check the content.
Dolby AC-4, MPEG-H 3D Audio: Not supported in some models.
2019 (webOS 4.5) OLED
| File extension | Codec | |
|---|---|---|
| asf wmv |
Video | VC-1 Advanced Profile (excl. WMVA), VC-1 Simple and Main Profiles |
| Audio | WMA Standard (excl. WMA v1 / WMA Speech) | |
| avi | Video | Xvid (GMC not supported), H.264/AVC, Motion Jpeg, MPEG-4 |
| Audio | MPEG-1 Layer I,II, MPEG-1 Layer III (MP3), Dolby Digital, LPCM, ADPCM, DTS | |
| mp4 m4v mov |
Video | H.264/AVC, MPEG-4, HEVC, AV1 |
| Audio | Dolby Digital, Dolby Digital Plus, AAC, MPEG-1 Layer III (MP3), Dolby AC-4 | |
| 3gp 3g2 |
Video | H.264/AVC, MPEG-4 |
| Audio | AAC, AMR-NB, AMR-WB | |
| mkv | Video | MPEG-2, MPEG-4, H.265/AVC, VP8, VP9, HEVC, AV1 |
| Audio | Dolby Digital, Dolby Digital Plus, AAC, PCM, MPEG-1 Layer I,II, MPEG-1 Layer III (MP3) | |
| ts trp tp mts |
Video | H.264/AVC, MPEG-2, HEVC |
| Audio | MPEG-1 Layer I,II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby Digital Plus, AAC, PCM, Dolby AC-4 | |
| mpg mpeg dat |
Video | MPEG-1, MPEG-2 |
| Audio | MPEG-1 Layer I, II, MPEG-1 Layer III (MP3) | |
| vob | Video | MPEG-1, MPEG-2 |
| Audio | Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM | |
Move left or right to check the content.
Dolby AC-4: Not supported in some models.
AV1: Supported only in 8K models with 8K upgrader connected.
DTS is only supported when playing video files via USB and HDMI.
AV1: Supported only in 8K models with 8K upgrader connected.
DTS is only supported when playing video files via USB and HDMI.
※ If only pictures (jpg) and music files (mp3) are displayed on the screen when a USB device is connected, it indicates that the model does not support video playback.
- For details, it is necessary to check the model and its specifications.
- Items displayed on the screen may differ depending on the TV model.
- Supported file extensions and codecs may differ by TV model.
Note Encode to playback
To play certain unsupported video files on your TV, you need to encode them on your PC.
You can encode them in any file extensions and codecs.
For your information, Daum Pot Encoder is widely used for file encoding in Korea due to its proven stability and performance.
LG Electronics doesn't provide an encoding software programs so it is advisable to use a third-party encoder.
Supported specifications for encoding files (encoding preferences)
You can encode them in any file extensions and codecs.
For your information, Daum Pot Encoder is widely used for file encoding in Korea due to its proven stability and performance.
LG Electronics doesn't provide an encoding software programs so it is advisable to use a third-party encoder.
- Extension: AVI
- Video codec: H.264 family
- Audio codec: MP3
- Bit rate: Same as the original file (higher bit rate means larger file size)
- Resolution: Same as the original file
This guide was created for all models, so the images or content may be different from your product.
