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Unresponsive remote controller [air conditioner]

  • Troubleshooting

Unresponsive wireless remote controller [air conditioner]

The air conditioner system remote controller (accessory) is designed for general use regardless of air conditioner feature level and limited or extra functions. Therefore, some of the buttons and/or functions may be unresponsive and not work for your model type. You may also want to check the remote controller battery compartment for any battery fluid leakage that may hinder its operation given the remote controller might have sat a long period of time being inactive.

Cause and Symptoms

  • It is a remote controller malfunction.
  • The battery level in the remote controller is low.
  • The battery leaks because it has not been used for a long time.
  • The function is not available in the product.

Try this

Replace the batteries with new ones.

Image of battery replacement with low battery indication on remote control

Remove leakages in the fixing part of the battery in the remote controller.

Image of removing this material of the remote battery case

After the replacement, if the remote controller LCD screen is not displayed, then replace the remote controller.

※ You can purchase a remote controller for the air conditioner model [Can check on the sticker attached to the right side of the indoor unit of air conditioner].

Note
Separating and storing batteries separately when you do not use the remote control for a long period of time can prevent the batteries from discharging and causing a remote control failure.
* If the remote control is not used for a long period of time with the batteries inserted, battery fluid may leak and cause a remote control failure.
Image of removing the battery of the remote control
Ex) A picture showing battery fluid leaking out. If some of the buttons that you used to press fails to work, then it might be a malfunction of the remote controller button. Replace the remote controller and use it again.
Image of leakage from the battery on the remote control

You tried to use a specific function of the product, but it fails to operate?

➔ The wireless remote controller is manufactured for common use, and it is shared among the following models.

If you press the function button in a model that does not support a specific function, it might not operate properly.
Ex) Some of models may not support the following functions: Human detection, air purification, dust condition, humidity, Smartcare, UVnano, individual control for indoor unit, auto drying, robot cleaning and so on.

Remote control type 1. General remote controller, 2. cassette air conditioner remote control

This guide was created for all models, so the images or content may be different from your product.

*Required question

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