If the buttons on the control panel of your LG top freezer refrigerator are not working, the control panel may be locked.
Press and hold the [Lock/Unlock] button on the control panel for 3 seconds until the Lock icon changes to unlocked. Then, try using the buttons again.
Important
- If the buttons still do not work after unlocking the control panel, or if an error code appears, there may be an internal issue.
Please contact LG Customer Support for assistance. - Available features and button locations may vary by model.
- Some models may not have a [Lock/Unlock] button. Please refer to your owner’s manual for details.
Why are the buttons not working?
Your refrigerator has a Lock feature that helps prevent children or pets from accidentally changing the temperature settings.
When this feature is turned on, the control panel may appear to be off and will not respond when you press the buttons.
How to unlock the control panel
Follow these steps to unlock your refrigerator's control panel.
Step 1. Check if the control panel is locked
Check if the Lock icon on the control panel shows as locked.
Step 2. Press the [Lock/Unlock] button
Press and hold the [Lock/Unlock] button at the bottom of the control panel for 3 seconds.
Step 3. Confirm the control panel is unlocked
After you hear a beep, make sure the Lock icon shows as unlocked. You can now use the temperature control or other buttons.
Frequently Asked Questions (FAQ)
- Q. The control panel does not unlock after I press and hold the [Lock/Unlock] button for 3 seconds.
-
A. Dirt or moisture on the button area may prevent the touch controls from responding. Wipe the display with a dry cloth and try again.
If it still does not work, there may be an issue with the display and you may need to schedule a service visit.
- Q. I cannot find the [Lock/Unlock] button on my refrigerator.
- A. Some models do not have a [Lock/Unlock] button. If water or dirt is on the display, the controls may not work or may respond incorrectly. Keep the display clean and dry.
This guide was created for all models, so the images or content may be different from your product.
