Select the error code that is appearing on your SideKick™ washer from the list below for the appropriate troubleshooting steps:
The dE1 error code indicates that the drawer is not closed properly.
Open and reclose the drawer to attempt to clear the code.
The dE2 error code indicates that the drawer is closed, but not locked.
If shortly after starting the cycle you hear a noise, followed by the dE2 error code, this means that the door is closed but did not lock properly.
Follow these steps to correct the issue:
- Turn the washer off.
- Pull the drawer open.
- Restart the cycle
- Close the drawer firmly.
The dE3 error code indicates that the door did not properly latch.
- Open the drawer.
- Verify that the film on the lid was removed. If not removed, the plastic film may roll up and not allow for the door to close.
- Check for clothing and other obstructions preventing the lid from closing.
- Close the lid firmly.
- Restart the cycle.
The IE error code indicates a problem with the water supply.
Some causes of the IE error code are:
- Water faucets not being fully opened.
- Verify that the faucets are fully open at the souce.
- Water hoses are kinked, pinched, or crushed.
- Verify that the hoses are not kinked.
- Low water pressure
- Make sure there is appropriate water pressure and that the faucets are fully opened.
- Check that the water inlet filters are not clogged with sediments.
- Turn the water supply off.
- Remove the inlet hoses from the back of the washer.
- Using needle nose pliers, remove the filters.
- Clean and rinse the filters if necessary.
- Place the filters back into the unit, pushing them in.
- Reconnect the hoses and turn the water supply back on.
The OE error code indicates a draining issue.
Some possible causes of the OE error code are:
- Drain hose is clogged, kinked, or pinched.
- Verify that there are no clogs on the drain hose.
- Make sure the height of the drain is no more than 53" above the floor. The washer cannot push the water any higher.
- To drain the unit:
- Select the RINSE+SPIN option on the control panel.
- Press the EXTRA RINSE button 5 times until the SPIN ONLY indicator light on the display lights up.
- To perform a manual drain (when RINSE+SPIN doesn't work):
- Get a shallow pan.
- Remove the drain tube from the inner left side of the door.
- Drain the unit.
- Put the drain tube back on the plug, pushing it all the way in to prevent leaks.
The UE error code indicates an unbalanced load. This can happen when:
- The rebalancing operation was not successful.
- The load is too small.
- Heavy articles mixes with light items.
The unit will check each load for balance prior to going into the spin cycle. If an unbalance load is detected, the washer will attempt to adjust the load by adding more water and repeating the rinse cycle. This may increase the wash time.
- Open the drawer and redistribute the articles.
- If the load is too small, additional time will need to be added to help solve the unbalanced load.
The E7 error code indicates that the stacking switch is not working properly or that the SideKick™ is not properly installed under an LG Front Load Washer.
- Check that the SideKick™ is properly lined up to the front load washer.
- Verify that the Stacking Switch is sitting correctly.
The tcL code on the display indicates that it is time to run the TUB CLEAN cycle. The unit will let the customer know when it is time to run the cycle to help prevent buildup and odors in the machine.
- Dilute 1/4 of bleach in 1 quart of water.
- Pour into the empty tub.
- Close the lid.
- Select the TUB CLEAN cycle.
- Close the drawer.
- Washing machine tub cleaners can also be used but because the unit is so small, the amount used should be less than for traditional washers.
- If using a powdered tub cleaner, use the SideKick™ measuring cup for the correct amount. If using a tablet, try not to use the entire piece.