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Help Library

Troubleshooting
LG ThinQ - Setting up Wi-Fi and Smartphone for LG ThinQ

Please connect to a Wi-Fi network that does not include 5G or 5GHz in its name (SSID) and verify the network password. ... The distance between the router and ThinQ registered appliance should be kept within 10 meters. ... Remember to turn off mobile data on your smartphone before connecting to Wi-Fi.
Repair
LG air conditioner outdoor unit - Check the ventilation window and power cord in the outdoor unit room

1. Remove obstacles from in front of, at the back of, and around the outdoor unit. ... If ventilation is not smooth due to an obstacle, the cooling performance may deteriorate. ... 2. Open the window of the place where the outdoor unit is located or the ventilation in the outdoor unit room.
Troubleshooting
LG Air Conditioner – How to Fix A/C Power Issues

If your LG air conditioner does not power on, it's possible a power outage in the home tripped the circuit breaker, the individual outlet has no power, or the unit is defective. ... Please follow the troubleshooting steps below for your A/C unit.
Troubleshooting
LG Room Air Conditioner - Water Leaks From the A/C

If water is leaking from the air conditioner, this may be due to normal operation, condensation process or proper leveling. ... The first step to stop the leak is by finding out if the leak is coming from inside or outside of the home.
Troubleshooting
LG Air Conditioner - How To Clean Your LG Window Air Conditioner Filter

The air conditioner filter needs to be periodically cleaned or replaced depending on the type of filter your model uses so that it does not become clogged with dust. ... Note ... Check the air filter at least twice a month to see if cleaning is necessary.