We're building a sustainable supply chain with our skill and know-how, and creating an environment where diverse people can learn and grow together. Plus, we make easy-to-use products and services so everyone can benefit from technology.
To create a safe and sustainable workplace, we strengthen on-site inspections of production sites, and make sure everyone follows safety standards even higher than the required international rules. To minimize risk to partner companies, we increase the number of people who must self-inspect annually, and we also conduct online training for partners.
We're building a supply chain greenhouse gas inventory. We investigate our partner companies' greenhouse gas emissions, and set up solutions for selected partner companies that need help. We share our carbon reduction technology and know-how to educate our partner companies, creating positive synergy.
We respect everyone's diverse perspectives to create an environment where people feel they work as themselves to encourage creativity and innovation.
Everyone has the right to be respected as an individual, without discrimination. So, in 2022, we made our own diversity and inclusion policy. We keep sharing DEI (Diversity, Equity, Inclusion) values internally, and updating policies to improve our personnel system.
Diversity&Inclusion Policy (PDF)
We offer fair opportunities and rewards without discrimination against gender, disability, race, or nationality. Our offices in US and Canada won four gold medals, including the 2022 Best Places to Work in New York. We are continuing to create more transparency and accountability in our workplaces globally.*Best Places to Work in New York 2022, Best Engineering Team 2022, Best Company Compensation, Best Company Perks & Benefits (Comparably)
We design our products that work for everyone in all scenarios and with every contingency.
Voice Guidance audibly lets the user know which button or option you tapped. It also explains functions and current situations. So the user can utilize the product through voice guidance without visual information. The user can use products safely with voice guidance like, "Be careful, hot water is coming out."*Only some products. Plan to expand the product line
Ex) Water Purifier
The product knows each user's voice and starts operating when the user say a command without touching the product.*Applicable to some products, plan on expanding product line.
Ex) Robot Vacuum Cleaner
We created braille stickers to make the control buttons on the home appliances recognizable by touching their surfaces.* Applicable to some countries, planning on expanding applicable countries
We work with an advisory group from the product planning stage to design our product with everyone in mind.
We run a disability advisory group with the Korea Disabled Consumers' Union. Accessibility experts and people with various perspectives from their disabilities try out our products and share their feedback. We take their opinion sincerely to plan a new product everyone benefits from it. Through this collaboration, we created the PuriCare Objet Collection water purifier with voice recognition.
When the water purifier was developed in 2021, the disability advisory group told us, "It would be more convenient for wheelchair users and children if the button was on the front of the product, not the top." We reflected their suggestion in the final product. Currently, we run disability advisory groups in Korea and the US, and we plan to do so in more countries in the future.
LG offers video and audio product manuals. The video manual uses subtitles and sign language to explain the product's functions and how to use it. We keep expanding our specialized manuals (Video/Audio/Easy Manuals) so everyone can access our products.
LG has offered customer services through sign language consultation and interpreting since 2021. Customers can use sign language to ask for an engineer or how to use products. We continue to increase our support to offer excellent customer service to everyone equally.