Find answers to your questions about our temporary online shop closure.
The online shop will be unavailable until further notice. In the meantime we recommend shopping with one of our other trusted retailers.
If you received an email from LG confirming that your order has been cancelled, we are currently processing your refund. You should receive the refund in 4-5 business days.
If you haven't received an email from us confirming that your order has been cancelled, your order will be processed as normal. If you haven't heard from us but your order has not been delivered yet, please contact our team by email (onlineshopuk@lge.com) to check the latest status.
Once the LG Online Shop reopens, customers whose orders were cancelled will be able to repurchase their items at the same price they previously paid. Please ensure you keep your order cancellation email and your original order number as we will require them for validation.
Pre-orders will be unavailable until the LG Online Shop is back up and running.
Yes, when online shop re-opens you will still qualify for the free soundbar promotion even if the offer has expired. Please ensure you keep your order cancellation email and your original order number as we will require them for validation.
Absolutely! If your order was cancelled, we will notify you once the online shop is back up and running. You can also check our website and social media pages for real time updates.
We are currently unable to fulfil online orders due to a technical error caused by a third-party process issue. We apologise for any inconvenience caused.
We are currently unable to fulfil online orders due to a technical error caused by a third-party process issue. We apologise for any inconvenience caused.
The online shop will be unavailable until further notice. In the meantime we recommend shopping with one of our other trusted retailers.
Yes, you can still place your order through our other trusted retailers
If you haven't received an email from us confirming that your order has been cancelled, your order will be processed as normal. If you haven't heard from us but your order has not been delivered yet, please contact our team by email (onlineshopuk@lge.com) to check the latest status.
If you haven't received an email from us confirming that your order has been cancelled, your order will be processed as normal. If you haven't heard from us but your order has not been delivered yet, please contact our team by email (onlineshopuk@lge.com) to check the latest status.
Yes, if your order has been confirmed you can still use your tracking number to track its latest status.
Yes, our return and exchange processes remain unaffected. You can initiate returns or exchanges by contacting our customer service team.
On cancellation or when exercising your short term right to reject the product(s), you will receive your refund within 14 days of us receiving the goods, using the same payment method that you used during your purchase.
Please note, the products will be inspected on receipt. Where you have exercised your right to cancellation (i.e., you’ve changed your mind) we reserve the right to offer a partial refund depending on the condition of the product. Where you have exercised your short-term right to reject, we shall also examine the condition of the product to ensure there is no physical damage.
Pre-orders will be unavailable until the LG Online Shop is back up and running.
If you received an email from LG confirming that your order has been cancelled, we are currently processing your refund. You should receive the refund in 4-5 business days.
If you haven't received an email from us confirming that your order has been cancelled, your order will be processed as normal. If you haven't heard from us but your order has not been delivered yet, please contact our team by email (onlineshopuk@lge.com) to check the latest status.
Once the LG Online Shop reopens if your order was cancelled you will be able to repurchase your items at the same price you previously paid. Please ensure you keep your order cancellation email and your original order number as we will require them for validation.
Absolutely! If your order was cancelled, we will notify you once the online shop is back up and running. You can also check our website and social media pages for real time updates.
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