Skip to Contents Skip to Accessibility Help


LG Pay Frequently Asked Questions



General
What is LG Pay®?
LG Pay® is a secure and easy-to-use mobile payment service.
You can pay in-store with LG Pay at nearly every retailer in the United States.
Additional LG Pay features allow users to buy gift cards in-app, store loyalty cards and qualify for a cash-back incentive LG Pay Perks card.
For an even more convenient payment experience, users can access LG PayQuick™ mode anytime by simply swiping the phone screen.

Is LG Pay free to use?
Yes, the LG Pay app is free to download and use. It may incur additional data charges from your network provider since it requires a network connection.
What can I do with LG Pay?
LG Pay offers the following features:
1. Store your physical cards (credit/debit/gift/loyalty) for easy handling and convenience
2. Pay using LG Pay in-store without taking your physical cards from your wallet
3. Continue to earn and redeem points with your favorite store-branded loyalty cards stored in the LG Pay app
4. Earn cash rewards with LG Pay Perks Card with qualifying purchases, or similar.
5. Buy popular gift cards within the LG Pay app for yourself or send to a friend
6. Switch a gift card (purchased and sent via the LG Pay app) to other branded gift card

*This feature is exclusive for LG Pay users only, you must have a LG Pay App to switch gift cards to another retailer.

What is the difference between using a traditional bank issued credit/debit physical card and using LG Pay for payment?
What is the difference between using a traditional bank issued credit/debit physical card and using LG Pay for payment? "LG Pay replaces your physical card with a digital experience on your phone. The app also provides the additional benefits of managing and storing multiple payments, gift and loyalty cards, all in one handy place. It is a more convenient way to pay versus traditional physical cards.
Can a non-resident of the United States use LG Pay?
Residency does not affect what cards can be used in the U.S. as long as the card is valid to be used in United States.
What is LG PayQuick?
LG PayQuick allows the user to pay more conveniently. User can access LG PayQuick by swiping up from the bottom edge of the screen or swiping left from the right edge of the screen even when other applications are open or while the screen off.
Will I get a confirmation email after any change to my LG Pay service?
You will receive an email notification when you:
- Register with LG Pay
- Reset LG Pay
Additionally, when there are service changes such as Terms and Condition updates, promotions and new features, you may receive an appropriate email notice.
How do I delete my LG Pay Account?
If you want to delete all your information within LG Pay, we recommend you remove your LG Account via the path "Settings" --> "Account & sync" --> "LG Account" --> select your LG Account --> "Remove account" from the top-right sub-menu.
Spacing
Spacing
Set up
How can I install LG Pay?
LG Pay is downloadable from the Google Play Store. Google account registration is required to download from Google Play Store.
Who is eligible to register with LG Pay?
Anyone over 13 years of age with a compatible mobile device can use the LG Pay service.
How can I create an LG Account to use LG Pay?
The account creation guide is provided in the LG Pay initial service registration step at for setting up new accounts. During the process, you will be able to know if you already have an existing account or need to create a new one. This also allows you to retrieve your forgotten information if you already have an existing account. There's no need to create a new account if you already have other LG mobile services accounts like LG Health, LG Smartworld, Air Drive, Quick Help and Smart ThinQ.
Please note that http://www.lg.com is using a different account system which is not compatible with the LG Pay service.
How can I unregister with LG Pay?
You can unregister from LG Pay within the app by following the path below:
"Overflow menu (top right) --> "Settings > "About LG Pay" > Terminate service."
Please be reminded that all the registered card will be deleted when you unregister with LG Pay. It also recommended taking a note of your Gift card number, PIN and remaining balance before you unregister LG Pay with an existing Gift Card.
How can I delete the LG Pay app?
You can delete the LG Pay app via the Google Play Store or from your device's application manager.
If the LG Pay icon was pre-loaded on your device, the app cannot be deleted per the carrier restrictions.

After deleting and you want to use the LG Pay app again, you will need to re-enter the LG Account service subscription with LG Pay. Since the existing credit/ debit card information is removed, you need to re-register the card information to use the payment service.
My camera is not able to read the card information for registration. What should I do?
You can manually input the information to register your card. Tap "+" -> "ENTER MANUALLY" to begin.
I have re-installed the LG Pay application after deleting it. Can I use the payment cards and loyalty cards that I added before?
If you re-install the LG Pay app, you will need to register all of your credit/debit cards again. The LG Pay Perks card, Gift Cards and Loyalty cards are stored to your LG Account and will be recovered when re-installed. Just sign in with the same LG Account that you used previously.
I just signed into LG Pay with the same ID that I used before, but not all of my cards are displayed: What's wrong?
When you sign out of LG Pay, security sensitive data--i.e. payment card related data is removed. You will need to register credit/debit cards again.
If you can't see any cards including any loyalty cards, gift cards or LG Pay Perks cards you've previously registered, make sure that you have correctly signed in with the same ID you have used before.
Spacing
Spacing
Device
How do I know if my phone is compatible with LG Pay?
LG Pay is supported on the LG G8 ThinQ™ device, the LG V50 ThinQ™ 5G device, and the LG G8X ThinQ™ Dual Screen device. Other existing LG Pay devices will be supported as well very soon.
Can I use LG Pay with my two different phones?
Yes, you can use LG Pay with multiple devices and your Loyalty/Gift/Perks cards will be automatically synchronized.
You need to re-register the credit/ debit card information to use the payment service.
The total number of devices on which you can register your card varies with your bank's policy.
Can I use LG Pay with non-LG-branded phones?
No, LG Pay is only compatible with select LG devices.
Can I use LG Pay with my LG smartwatch or tablet?
No, LG Pay is only compatible with the selected LG devices.
I have registered my payment card with LG Pay on my phone. Can I add this same card onto LG Pay on another device?
Yes, it's possible, but the total number of devices on which you can register your card varies based on your bank's policy. If you want to know the limitation or have any problem regarding using multiple devices, please contact your bank's customer service center.
Spacing
Spacing
Network
Is mobile network connection required to use LG Pay?
A mobile network connection--either cellular data or Wi-Fi--is required for service registration, adding cards, viewing recent transaction history, checking gift card balances and buying/sending gift cards. However, once a card is successfully stored in the app, you can use it to pay in-store via the LG Pay app, even when your phone is offline.
Is a specific cell phone carrier required to use LG Pay?
No, if your compatible device has a wireless connection--either mobile data or Wi-Fi--you can use LG Pay on the device, regardless of carrier. However, how to install/find the LG Pay app on your phone might differ by carrier. Note: When you pay with LG Pay in-store, no wireless connection is required.
Can I use LG Pay without a SIM card in my phone?
Yes, SIM card support is not mandatory to use the service. Some features such as service registration and adding a card do require you to have a wireless data connection, though.
After adding my card to LG Pay, I changed my cellphone number. Do I need to register again and add my bank-issued payment cards?
You will need to sign in with the same LG Account, and you can find the previously registered information for loyalty, gift and LG Pay Perks cards. But you will need to re-register to add your credit and debit cards, for security reasons.
Spacing
Spacing
Technology
What is NFC?
NFC stands for “Near-Field Communication.” As the name implies, it enables short-range communication between compatible devices, in this case, a mobile device and a point-of-sale terminal. LG Pay uses NFC to transmit the payment data when the phone is placed over an NFC-enabled payment terminal.
Where is my card information stored?
The registered payment card information is stored and managed by the card issuer's server.
Payment card information is not being stored in the LG Pay app except for the last 4 digits of the card.
Only encrypted, tokenized data is stored in an LG Pay server: Tokenization replaces your sensitive payment card information (i.e. account number, expiry date, and CVC number) with encrypted information, ensuring multiple layers of additional security.
What is WMC technology?
It is the Wireless Magnetic Communication (WMC) that is a method of generating magnetic signals from a mobile device using to transmit card information for payments.
Spacing
Spacing
Security
How can I register my fingerprint with LG Pay?
When you add your payment cards, you will be guided to confirm the use of a previously registered fingerprint or register a new one. If you previously skipped the fingerprint registration, here's how to complete it:
Go to "Settings" (above the flow icon at the top right) --> Use fingerprints".
A device PIN, Password, Pattern, or Knock Code is required to register your fingerprints.
Can I use LG Pay with a rooted phone?
It's not possible to use LG Pay with a rooted device.
What is the card number shown on the paper receipt? It's different from my card number.
The last 4 digits printed on the receipt are your virtual account number and same number is shown in App > Card details > Information tab or PayQuick screen. The virtual account number masks your actual card number for security purposes.
I have rooted my device. Does this pose a problem if I wish to use LG Pay?
"For security reasons, LG Pay does not support the rooted device. When the rooting is detected, you will be blocked from entering the App and there will be popup notice as ""LG Pay security alert, This device can't be used for LG Pay. This may be because it is rooted or customized in unauthorized way. Try later after reflashing with the authorized firmware."
How many opportunities do I have to enter the App PIN code incorrectly?
If you failed to enter App PIN for 5 times, you would have to wait for 60 seconds to try again but neither the App will lock you out nor delete the credit/debit cards. If you failed to enter App PIN for 20 times, the credit/debit cards will be deleted.
Is payment with LG Pay safe?
Access to LG Pay is dependent on the correct entered PIN or fingerprint. The LG Pay payment service complies to payment industry security standards and use encrypted virtual account number for each payment and not the actual card number for security purposes.
Additionally, card registration goes through multiple identity and verification (ID&V) processes by each issuer for each card.
How can I change the confirmation method from PIN code to fingerprint?
How can I change the confirmation method from PIN code to fingerprint? "To use fingerprints, open Overflow menu (top right) -> Settings > and toggle "Use fingerprints to ON. You will have to register your fingerprints if you haven't done yet.
You can use a registered fingerprint or App PIN code for authentication. Simply hold your finger on the fingerprint sensor or select [PIN] button from LG PayQuick menu to enter your App PIN and proceed with the payment."
How can I change my LG Pay App PIN code?
From within the LG Pay app, open overflow (top right) -> Settings -> Change App PIN.
What if I forgot my LG Pay App PIN code?
You would need to reset the service at mylgpay.com in any device with internet connection using any browser.
I lost my phone. Can I delete LG Pay, or the credit cards stored within it, remotely?
You can remove all the payment cards registered in your device at mylgpay.com. Alternatively, you can also use Google's "Find My Device" and lock or erase a lost android device.
If I lose my phone or it's stolen, can someone else use my LG Pay app?
In order for somebody else to access your LG Pay App and make purchases, they must either enter your own unique fingerprint or six digit PIN. Make sure your PIN has not been compromised.
How do I restore my LG Pay app and registered cards?
You can restore LG Pay app and all registered cards except credit/debit cards after uninstalling LG Pay app, terminating the service or signing out of LG Pay for some reason. You need to re-install the LG Pay app and follow the registration process using the same account linked to the registered cards. You will need your Backup PIN that you setup from the last registration during this process.
If I delete the LG Pay app or reset the phone back to factory default, where does my LG Pay information go?
All cards that are previously registered in LG Pay app are stored in your LG Pay account. However, only perks card, gift cards and loyalty cards would be able to restore after reinstalling LG Pay app and completing registration using the same LG Pay account. Credit/Debit cards need to be registered again in your LG Pay app.
Spacing
Spacing
Feature
How do I enable LG PayQuick function?
Please ensure that you have at least one credit/ debit/ gift card added to LG Pay. Then, go to overflow menu (top right)> Settings> LG PayQuick> and enable desired option under ACCESS LG PayQuick section.
Can I use LG Pay to withdraw money at the ATM?
No, LG Pay does not support ATM at this time.
Spacing
Spacing
Card Management
How many cards can I add to LG Pay?
You can add a total of 10 cards of Credit/ Debit/ Perks cards, 30 Gift cards and 50 Loyalty cards per device.
What kind of cards can I add to LG Pay?
You can add credit cards, debit cards, loyalty cards, gift cards, and LG Pay Perks cards to LG Pay.
My card is currently not supported by LG Pay. When can I add my card to LG Pay?
LG will continue to work on adding more issuing banks.
The card image in LG Pay is different from my physical card. Is this a problem?
The card images may not be same depending upon the card issuer's design update. Please ensure that the card information such as card issuer (bank name), card type (Visa/Mastercard/ Amex/ Discover), and the last 4 digits of the physical card match the information shown in LG Pay.
I replaced my old card with a new one. Will the card information in LG Pay be updated automatically?
Your new card will be automatically updated based on bank's policy. You can begin using the new card for payments in LG Pay. If the new card is not automatically updated or the bank is not updating, you may need to delete the old one and then add the newly issued card.
Can I add my card to LG Pay while I am outside of the United States?
There should be no restriction on locations wherever you're adding your card in your LG Pay app even outside of United States. You can add Credit/Debt cards, LG Pay perks card, loyalty cards and gift cards but payment acceptance outside US depends on your bank policy. Please contact your issuing bank for information. Also, gift card purchases and card redemptions through LG Pay app are only available when you are in US.
I have lost my physical card so I suspended the card through my bank's customer service center. Can I still use the card that I've already registered with LG Pay?
No, the digital card in the LG Pay app will also be suspended. This means that you can't use the card in the app after the bank has suspended it. You can use the card again with LG Pay once the bank removes the suspension.
How many cards can be viewed in LG PayQuick?
You can add all the cards, total of 10 Credit/ Debit/ Perks cards, 30 Gift cards and 50 Loyalty cards in LG PayQuick as long as they are registered in the app but you can only view one card and use it for payment at a time except for loyalty card. Loyalty card can be viewed all the time together with any other cards.
How can I remove my card from LG PayQuick?
You can remove your card from LG PayQuick by opening the LG Pay App and selecting the card to see "Card Details". Then, press the overflow menu on the top right corner and press "Remove from LG PayQuick".
How do I add a card to LG PayQuick?
There are two ways to add a card to LG PayQuick. (1) The checkbox "Add to LG PayQuick" is preselected and checked during the card registration after verification and it will automatically add the card to LG PayQuick. (2) If the card is not added in LG PayQuick yet for any reason, you can add it manually by selecting the card to see "Card Details". Then, press the overflow menu on the top right corner and press "Add to LG PayQuick".
Spacing
Spacing
Payment
I receive cash-back and mileage points using my physical cards. Will I maintain the same benefits from using LG Pay?
Yes, your digital card in your LG Pay app should maintain the same benefits as your bank issued physical card. Please contact your card issuer for more information.
Where can I use LG Pay?
LG Pay can be used in-store virtually everywhere NFC or Magstripe payments are supported. You can also use gift cards and Loyalty card where accepted.
How do I pay with LG Pay?
1. Start by simply swiping up from the bottom of the screen to initiate the LG PayQuick or selecting the LG Pay App icon on your home screen.
2. Use your fingerprint or App PIN code.
3. Place the back of the phone over the contactless (NFC) or magstripe card reader of the POS terminal to complete payment.
4. Once the transaction is completed, you can see the payment results in your mobile device alerts and transaction history screen in the App.
Does LG Pay support both contactless (NFC) and contactless magstripe (WMC) mode?
Yes, LG Pay supports both payment modes. If the payment terminal does not support contactless payments (NFC), you can still use LG Pay to make payments by just placing the back of your phone over the magstripe card reader on the payment terminal.
I have a problem completing a transaction at the point-of-sale terminal in a supported merchant. What should I do?
Please ensure that you position your phone over the card swiping or NFC reader of the terminal.
For NFC you will see ""Done"" on LG PayQuick screen and this means your card has been read successfully.
For Magstripe you will see the relevant message on payment terminal screen.
Other payment issues could be related to your card issuing banks.
Can I use LG Pay to pay a taxi fare?
If the taxi has a terminal or device that supports Contactless (NFC) or magstripe payment, you can use the LG Pay app the same way when you make payments at the stores.
How do I make a return using LG Pay?
Processing your return is essentially the same process as with a physical card transaction. You may be asked to scan the payment card that you used to pay. You can easily do this using LG Pay.
Can I use LG Pay while I am traveling abroad?
The ability to make transactions outside of the U.S. may depend upon the terms of the bank card you have enrolled with LG Pay. If an international merchant location accepts Visa/Mastercard network payments and has NFC/ Magstripe readers, then LG Pay should work fine.
The transaction history is different from the bank information. Is this a problem?
The transaction information within LG Pay app is only reflecting recent transactions (up to 10). You may see hold or pending transactions where the merchant places a temporary charge until the full transaction is completed such as hotels, car rentals, gas, etc. You may not see the final transaction amount reflected in recent transactions. We recommend verifying transactions using your bank statements from your financial institution.
The merchant told me that I couldn’t make a purchase with LG Pay today. What might be the problem?
Merchant may not have POS terminal contactless readers and advise customers they don't support mobile payments. If they have the traditional magnetic swipe terminal, you should be able to use your LG Pay to make a purchase by placing your device near the terminal's magstripe reader.
The cashier asked me to submit the last 4 digits of my card number and I gave the 4 digits of my physical card but the payment transaction failed: What should I do?
When you pay with LG Pay in-store, the card that you are using is not the physical card but a "tokenized" version of your card. Please refer to the last four of the virtual account number on your phone to solve this issue. Open the card details and press the information tab to see the virtual account number.
I deleted the LG Pay app. Can I still pay with the physical cards that were registered in the app?
Yes, you can pay with your physical cards.
Can I pay with LG Pay for online shopping?
LG Pay can be used with in-store payments only at this time but you can use it in purchasing gift cards online through the app.
I found an unauthorized charge on my LG Pay transaction history. What should I do?
Transactions made within LG Pay are subject to the terms and conditions established by the bank and/or card issuer. If you suspect an unauthorized charge, please contact your bank.
How can I delete my card transaction information?
Card transaction details are created and managed by your bank. Please contact your bank for more information.
How can I see my LG Pay transaction history?
You can check recent transactions using LG Pay. Simply open the card and press the "Transactions" tab. Note that this only displays up to 10 recent transactions made using LG Pay. We recommend verifying all transactions using bank statements from your financial institution.
How do I know if my transaction was successfully completed and processed?
Your merchant will confirm completion of a transaction. You can also check recent transactions from LG Pay.
When I get my phone close to the Payment terminal another Payment App pops up rather than LG Pay App. How can I avoid this unintended pop-up?
To pay with the LG Pay app, you need to first activate the LG PayQuick by swiping up from bottom of screen or clicking the green circle button within the App and then verify yourself with your account PIN or fingerprint.
Why is there no transaction history when I purchase a gift card?
Purchasing gift card(s) works differently than any other purchase. You can view your gift card transaction history by selecting the Gift Cards tab > Overflow Menu in the upper-right corner > Order History.
Spacing
Spacing
Gift Card
How do I buy gift card?
Open the LG Pay app -> select ""Gift cards"" tab -> press the +" icon -> then click the "Purchase gift cards" to begin.
Select a merchant name from the list, then fill out the form with required information. You can choose whether to buy it for yourself or for someone else. If you purchase for someone else, you will need to enter the recipient's information. You can process the payment easily with LG Pay.
What if my friend can't find the gift card I've sent?
If the gift card sent has not been claimed yet, Please contact LG Pay customer service so they can submit the request to resend it to your friend. If the card  has not been claimed within 30 days, it will be returned to the sender. Please contact LG Pay customer service if you need more information.
Where can I find the gift card sending and receiving transaction history?
You can find the all the gift card transactions history in the overflow menu of Gift cards tab > "Order history" and received cards will be automatically added to the Gift card list.
Is there any expiration date or loss of gift card value after purchase?
Some gift cards lose value after a year of inactivity. Please refer to the individual gift card merchant's terms and conditions.
Will I get the physical gift card after purchase?
LG Pay only offers a digital gift card, not a physical one.
How do I check the gift card balance?
Gift card balance inquiry is not supported at this time.
Note: We recommend to contact the gift card issuer's website or visit any of the retailer's location and ask for assitance to check you current balance.
Can I combine a gift card and credit/debit card to cover the cost of a purchase?
Yes, it is possible. When you are ready to make a purchase, tell the store clerk that you want to split your payment. You will select each card and process according to the merchant instructions. Please be reminded that some merchants may not allow you to split your payments.
Can I add my existing gift card to LG Pay?
Yes, under the gift card section press the "+" icon and you will be able to add your existing gift card.
Can I reject a gift card sent to me?
No, rejection is not supported by LG Pay. However if you don't want the card received, you can switch to another preferable retailer.
*This feature is exclusive for LG Pay users only, you must have a LG Pay App to switch gift cards to another retailer.
Can I purchase gift cards with my credit and debit cards?
Yes, but you need to add your credit or debit card within the LG Pay app first.
What type of gift cards can I buy within the LG Pay app?
You can view the list of gift card merchants by clicking the "+" button at the top right of the gift card main screen. The Gift card switching function is only possible before claiming it within the LG Pay App. NOTE: If you get the Gift card through an MMS message and you're not an LG Pay user, the switching function will not be available. This functionality is for LG Pay users only.
Can I see the transaction history for the gift card?
LG Pay only provides the gift card purchase/send history that took place within the LG Pay App. The other transaction history might be available in the individual merchant app or on their website, but that depends upon merchant's service policy.
How many gift cards can I add to LG Pay?
A total 30 gift cards can be added.
Can I use some portion of my balance with credit card for the full payment?
Yes, it is possible. When you are ready to make a purchase, tell the cashier that you want to split your payment and want to pay certain amount for the first payment request. Then, you can use any other form of payment for the remaining balance. Follow each card and process according to the merchant instructions. Please be reminded that some merchants may not allow you to split your payments.
I have received a gift card from my friend but it's not automatically added to LG Pay.
When your gift card received is not automatically added you can add the card information which you can get from MMS via the path of "LG Pay App > Gift cards tab > "+" button > Save gift card.
Will my gift card balance go away after my service termination?
Even when the registered gift card is deleted the balance will not be gone. So when you delete the card or terminate the service you need to keep a record of card number and PIN code to use later.
I can't find the balance for the card that I registered.
Not all gift cards are viewing the balance within LG Pay App. This limitation on viewing capability depends on gift card merchant policy. You may check the balance from gift card merchant website.
Can I switch the gift card received to other branded gift card?
You can switch the received gift card to other brand before you claim it. You can use and press "SWITCH" next to the "CANCEL" and "CLAIM" only once per card. Switching gift card will not be available anymore once it has been claimed. Please refer to the merchant list to select the gift cards available for switching. The Gift card switching function is only possible before claiming it within the LG Pay App. NOTE: If you get the Gift card through an MMS message and you're not an LG Pay user, the switching function will not be available. This functionality is for LG Pay users only.
I can't find the payment card to purchase gift card.
You may not have any registered payment card to LG PayQuick that are accepted by the gift card providers. Please try adding a new card before purchasing gift card.
How can I use gift card from my LG Pay?
You can pay with your gift card at the store by opening LG Pay app. Select the gift card you want to display the barcode and scan to complete the purchase. Online purchase requires you to enter the gift card number and PIN code manually.
I have sent a gift card to wrong person.
Unfortunately, once you have completed a gift card purchase, no modifications or refunds are permitted. Please check the recipient information when you purchase gift card before sending it.
How can I resend the gift card that I sent before?
If the gift card sent has not been claimed yet, LG Pay CS center will resend it to your friend. If the card is not claimed within 30 days, it will be returned to you. Please contact LG Pay Customer support if you need more information
Spacing
Spacing
Perks Card
What is LG Pay Perks card?
The LG Pay Perks card is a Virtual Visa Reward card that can be used in-store wherever Visa is accepted. It's a reward card issued as part of the exclusive LG Pay Perks program that allows you to earn money when you take advantage of exclusive offers through LG Pay. The more qualifying purchases you make, the more you can earn.*
*Participation and qualification in an eligible LG Pay offer is required to obtain an LG Pay Perks card.
Why is there no LG Pay Perks card in my LG Pay app?
You need to participate and qualify for LG Pay promotions before an LG Pay Perks can be added in your LG Pay app. If you have already participated and qualified in an applicable promotion and still are not receiving the Perks Card in your app, please contact LG Pay customer service.
Where can I use LG Pay Perks card?
The LG Pay Perks card is a Virtual Visa Reward card that can be used in-store wherever Visa is accepted.
When I am making payment in-store, I'm asked to enter PIN code. Where can I find this code?
The PIN code is the last 4 digits of your card number that you can find in "Information" tab of "Card details" screen.
I bought new phone but I had the LG Pay Perks card in my old phone. Can I get it back to this new phone?
If you sign in to the LG Pay app with same LG account that you used in your old device, LG Pay Perks Card should be restored automatically. If you do not see your Perks card in your new device, please contact card issuer's customer support (LG Pay Perks> Card details> Information)
I deleted my LG Pay Perks card. Can I get it again?
Please do not delete the perks card if there is a remaining balance. If this happens, please contact card issuer's customer support (LG Pay Perks> Card details> Information) .
Will the balance on my LG Pay Perks card expire?
When your card is expired, the balance will be expired accordingly. If you qualify for another promotion, the new amount will be added in your new issued Perks card.
How will I know when they will expire?
There is card expiration date in "Credit/ Debit" card list and LG Pay Perks> Card details> Information tab.
How can I increase my LG Pay Perks card balance?
You can get more Perks card value by joining the LG Pay promotion chance.
Can I add value to LG Pay Perks card?
The LG Pay Perks card value only can be added by LG Electronics. If there's additional value, the new amount will be added in the new perks card or existing perks card.
What if my check out bill is higher than my LG Pay Perks card balance?
You can tell the merchant clerk to split the bill into 2 or more payment options. You will select each card from LG Pay app to proceed for each payment transaction upon merchant instructions.
How can I check the balance of my LG Pay Perks cards?
You can find the balance in "Credit/ Debit" card list or LG Pay Perks> Card detail
When prompted, what do I choose "Debit" or "Credit" for my transaction using the LG Pay Perks card?
Either one will work. When you choose "Debit", PIN code (i.e. last 4 digits of card number) needs to be entered and for "Credit" , you will be guided to leave your signature.
Can I purchase gift cards with LG Pay using LG Pay Perks card?
Only Credit/ Debit/ Prepaid card can be used for gift card purchase.
Is there card fee that I need to pay for LG Pay Perks card maintenance?
There will be $3.5 fee per month after 6 months of no activity. You need to have transaction activities or new value added from another promotion to avoid fees. You can find more information about fees in LG Pay's Terms of service.
Spacing
Spacing
Loyalty Card
What kind of loyalty cards can I add to LG Pay?
You can add almost any loyalty card to the LG Pay app (up to 50) by entering or scanning the card information.
How can I use my loyalty card in store to receive or redeem points?
Select the loyalty card from LG PayQuick or the loyalty card list in the app. Then simply present the barcode for scanning at the merchant checkout.
How do I add a loyalty card to the LG Pay app?
1. Tap "Loyalty" on the main screen of the app and select the "+" button at the top right or center of the screen.
2. Enter or scan the card information.
Why is the loyalty card number shown in the app different from the number on my physical loyalty card? Is there a problem?
LG Pay doesn't verify the loyalty card number when you enter it, so be careful when adding the card info in the app. If the card number in LG Pay is different from the physical card, please correct it in the app.
To edit card number, open the overflow menu at the top right of the app screen. You can also change the barcode type through the same menu.
How many loyalty cards can be added to LG Pay?
You can add up to 50 loyalty cards in the LG Pay app and these cards can be viewed on the LG PayQuick screen.
I have a problem when submitting my loyalty card via LG Pay in-store. What should I do?
It is possible the loyalty card number or barcode was not readable by the merchant. Confirm the loyalty card number matches the original card and/or that the barcode you are displaying is supported by the merchant. To edit a card number or barcode, open the overflow menu at the top right of the screen and select the option you would like to change.
Spacing
Spacing
Merchant
Do merchants need an additional point-of-sale device in order to offer the option of LG Pay?
No. LG Pay works with most standard magnetic and contactless (NFC) card readers wherever Visa/Mastercard payments are accepted.
How do I help customers pay with LG Pay?
LG Pay is very easy to use, so typically no help will be necessary. But should customers experience an issue paying with LG Pay, simply guide them to:
1. Swipe up from the bottom of the screen to select a payment card using LG PayQuick. Alternatively, customers can open the LG Pay app from their home screen, then select a card.
2. Activate the payment mode with their fingerprint/App PIN code.
3. Place the back of your mobile phone close over the magnetic strip or contactless NFC areas of the point-of-sale payment terminal. It is recommended that the back of your phone doesn't touch the magnetic strip reader if you're using WMC or swipe mode during payments. Allow at least 1/2 inch space between the phone and the magstripe reader.
How do I help customers if they want to cancel a transaction?
The process to cancel a transaction made with LG Pay is the same as canceling a transaction made with the physical card.
Just follow the same steps your store requires to cancel a transaction from your point-of-sale screen, and provide them with any relevant receipts to confirm the cancellation.
What area of the point-of-sale payment terminal is best for successfully completing a payment transaction with LG Pay?
Customers should position the back of their mobile phone over the Contactless (NFC)/ Magstripe area of the terminal.
Is there an additional fee that merchants pay to accept LG Pay?
Merchant fees should be the same as what associated with physical cards.