Request to RA (Replace) your LG Commercial Display unit conveniently online. Request to RA (Replace) your LG Commercial Display unit conveniently online.

Request RA

Need to RA your LG Commercial Display unit? Request conveniently online.

Business Customers Only If you have any questions, please call Commercial
Display RA line at 888-865-3026 option 1, option 4.

Consumer Products Please visit our Message :
consumer Request a Repair section for proper assistance.

*Required fields
Step 1.Select Your Product
Edit
Enter Model Number
Select your model number is required. There are no related products.
Find my model #?
or Select by Product Category
Category is required.
Product is required.
Product Type is required.
Model number is required.
no image
Enter Model Number or Select by Product Category*Required field
Serial Number (or IMEI/MEID)*Required field
Serial Number (or IMEI/MEID) is required.
Find my serial #?
Purchased Date*Required field
Purchased Date is required. Valid Purchased Date is required.
Installation Date
Valid Purchased Date is required.
Proof of Purchase
The format of the file youve attached is not supported. Attachment File size over.
File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
  • Serial Number :
  • Installation Date :
  • Purchased Date :
  • Attachment :
Step 2.Product Issue
Edit

Clear pictures of the unit or box is required for RA authorization. Please attach pictures.

Select RA Reason*Required field
Select RA Reason is required.
Select Sub topic is required.
Description*Required field
Description is required.
Characters left : 1000 / 1000
Document and Image Upload
File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
Picture of Unit (Defective)*Required field
Picture of Unit (Defective) is required. The format of the file youve attached is not supported. Attachment File size over.
Picture of Unit (Back Serial No. Tag)*Required fieldSerial No.Tag (Back)
Picture of Unit (Back Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
Picture of Box (Front)*Required field
Picture of Box (Front) is required. The format of the file youve attached is not supported. Attachment File size over.
Picture of Box (Back)*Required field
Picture of Box (Back) is required. The format of the file youve attached is not supported. Attachment File size over.
Picture of Box (Side w/ Serial No. Tag)*Required fieldSerial No.Tag (Side)
Picture of Box (Side w/ Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
RA Reason
>
Description
Attachment
Step 3.Unit Location Information (Ship to)
Edit
Property Name*Required field
Property Name is required.
Property Number (If exists)
Address*Required field
Address is required.
State*Required field
State is required.
City*Required field
City is required.
Postal Code*Required field
Postal Code is required. 5-digit Postal Code is required.
First Name*Required field
First Name is required.
Last Name*Required field
Last Name is required. 5-digit Postal Code is required.
Email*Required field
Email is required. Valid Email is required.
Property Phone*Required field
Property Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
Property
Address
, ,
Customer Name
Email
Property Phone
Step 4.Requestor Information
Edit
First Name*Required field
First Name is required.
Last Name*Required field
Last Name is required.
Email*Required field
Email is required. Valid Email is required.
Phone*Required field
Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
Company Name
Job Title
Receive Email*Required field
I would like all Email correspondence directed to
Receive Email field is required.

Privacy Policy

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Customer Name
Email
Phone
Company Name
Job Title
I would like all Email correspondence directed to
Step 5.Security Agreement
Edit
By electing to receive advance replacement, I agree to the following terms.
  • 01.Acknowledge that your previous unit will be returned to LG within 10 business days from the receipt of replacement unit. - Pre-paid shipping label, along with instruction letter will be sent to you by email once your case has been approved.
  • 02.Have your previous unit packaged properly with original box with inner packaging.
  • 03.Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
  • 04.Be sure to have copy of tracking number prior to releasing your package just in case of loss or unforeseeable situations.
If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the RA requestor.
This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and RA during that time period
Agree to Terms and Conditions

Review Your Information*

Please review your Repair Request. Select edit to change your information. Select submit to request a RA.