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Request RA

Need to RA your LG Commercial Display unit? Request conveniently online.
  • Business Customers Only
  • If you have any questions, please call Commercial
    Display RA line at 888-865-3026 option 1, option 4.
  • Consumer Products
  • Please visit our Message :
    consumer Request a Repair section for proper assistance.
*Required fields

Step 1.Select Your Product

Edit
Please choose an item from the list below
Model Number Product

    There are no related products.

    Close results
    Select your model number is required. There are no related products.
    Find my model #?
    or Select by Product Category
    Category is required.
    Product is required.
    Product Type is required.
    Model number is required.
    Enter Model Number or Select by Product Category*Required field
    Serial Number (or IMEI/MEID) is required.
    Find my serial #?
    Purchased Date*Required field
    Purchased Date is required. Valid Purchased Date is required.
    Installation Date
    Valid Purchased Date is required.
    Proof of Purchase
    The format of the file youve attached is not supported. Attachment File size over.
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    • Serial Number :
    • Installation Date :
    • Purchased Date :
    • Attachment :

    Step 2.Product Issue

    Edit

    Clear pictures of the unit or box is required for RA authorization. Please attach pictures.

    Select RA Reason*Required field
    Select RA Reason is required.
    Select Sub topic is required.
    Description is required.
    Characters left : 1000 / 1000
    Document and Image Upload
    File must be less than 10MB. Allowed file types : jpeg, bpg, jpg, gif, pdf, png, tif, zip
    Picture of Unit (Defective)*Required field
    Picture of Unit (Defective) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Unit (Back Serial No. Tag)*Required field
    Picture of Unit (Back Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Front)*Required field
    Picture of Box (Front) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Back)*Required field
    Picture of Box (Back) is required. The format of the file youve attached is not supported. Attachment File size over.
    Picture of Box (Side w/ Serial No. Tag)*Required field
    Picture of Box (Side w/ Serial No. Tag) is required. The format of the file youve attached is not supported. Attachment File size over.
    • RA Reason
    • >
    • Description
    • Attachment

    Step 3.Unit Location Information (Ship to)

    Edit
    Property Name is required.
    Address is required.
    State is required.
    City is required.
    Postal Code is required. 5-digit Postal Code is required.
    First Name is required.
    Last Name is required. 5-digit Postal Code is required.
    Email is required. Valid Email is required.
    Property Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    • Property
    • Address
    • , ,
    • Customer Name
    • Email
    • Property Phone

    Step 4.Requestor Information

    Edit
    First Name is required.
    Last Name is required.
    Email is required. Valid Email is required.
    Phone is required. Valid Property Phone Number is required. 10-digit Property Phone Number is required.
    Receive Email*Required field
    I would like all Email correspondence directed to
    Receive Email field is required.

    Privacy Policy

    Privacy Policy is not checked.
    • Customer Name
    • Email
    • Phone
    • Company Name
    • Job Title
    • I would like all Email correspondence directed to

    Step 5.Security Agreement

    Edit

    By electing to receive advance replacement, I agree to the following terms.

    • 01.Acknowledge that your previous unit will be returned to LG within 10 business days from the receipt of replacement unit. - Pre-paid shipping label, along with instruction letter will be sent to you by email once your case has been approved.
    • 02.Have your previous unit packaged properly with original box with inner packaging.
    • 03.Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
    • 04.Be sure to have copy of tracking number prior to releasing your package just in case of loss or unforeseeable situations.

    If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the RA requestor.

    This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and RA during that time period

    • Agree to Terms and Conditions

    Review Your Information*

    Please review your Repair Request. Select edit to change your information. Select submit to request a RA.

    Contact LG US

    Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.

    *NO PURCHASE NECESSARY. The LG Electronics