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Getting Started With LG ThinQ

Get up and running with our quick tutorial on how to connect your LG appliances to your home's WiFi and use the LG ThinQ app to optimize their performance.

 

    To begin, select your smartphone OS

  1. Android iOS
    • 1Download the LG ThinQ app from Google Play
      LG ThinQ Download LG ThinQ
      1. On your android device open the Play Store app
      2. A screenshot of the Google Play Store startng page
      3. Using the search function type in “lg thinq”
      4. A screenshot showing a search for the term lg thinq in the Google play store app
      5. Open the LG ThinQ app detail screen and select INSTALL
      6. A screenshot of the LG ThinQ app detail screen
    • 2Register or Sign-in to the LG ThinQ app

      In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.

      NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.

      1. On the “Welcome to LG ThinQ” select Sign in with LG
      2. A screenshot of the LG ThinQ welcome to LG ThinQ splash page inside of the LG ThinQ app
      3. When the LG sign in screen appears, select Create Account
      4. A screenshot of the LG account sign in page inside the LG thinq app
      1. Agree to the Terms of Use and Privacy Policy
      2. A screenshot of the terms and privacy agreement page inside the LG ThinQ app

        NOTE: Not all options are required to be selected in order to use the LG ThinQ app.

      3. Fill out the required information
      1. Enter a valid email address
      2. Set your desired password
      3. Enter your date of birth
        A screenshot of the create account page inside the lg thinq app
      1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 4
      2. A screenshot from the LG thinq app illustrating an email verification message is sent

      NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.

      1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
      2. A screenshot from the LG thinq app that illustrates setting your nickname

      Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.

    • 3Connect Your Appliance to Your WiFi network

      In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.

      1. From the ThinQ app dashboard, tap on the “+” square
      2. a screenshot of the lg thing app home dashboard with a plus icon
      3. On the Select a Product page tap the Washer icon
      4. a screenshot from the lg thinq app illustrating the product selection page
      5. When pop-up menu appears select Front Load Washer
      6. A screenshot of the lg thinq app showing a sub menu that allows you to classify the type of washer product you have selected
      7. A generic image of the washer type you selected will appear. If matches your washer configuration, select Yes
      8. a screenshot illustrating a generic front load washer image with an option to confirm either yes or no
      9. Follow the onscreen instructions in the ThinQ app to activate WiFi on the washer and tap Next
      10. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
      11. When the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
      12. a screen capture from the lg thinq app that depicts the form used to select your home network and enter its password
      13. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance
      14. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine

       

      Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.

    • 4 Adding Additional Products

      Interested in adding additional ThinQ capable products to your home? In that case, we’ve started an LG ThinQ channel just for you. Click on the product of your choice to be taken to a video tutorial on how to connect it to your home’s WiFi network.

      ThinQ Appliance Connection Video Tutorials

      Air Conditioner

      Air Purifier

      Dryer

      Refrigerator

      Robot Cleaner

      Styler

      More content is still being added. Like, comment, subscribe, and be sure to enable the notification bell if you want to be the first to know when new ThinQ related content gets posted.

    • 1Download the LG ThinQ app from the App Store
      Download LG ThinQ
      1. On your iPhone open the App Store
      2. a screenshot that illustrates the home page of the apple app store on a iPhone
      3. Using the search function type in “lg thinq”
      4. a screenshot that illustrates using the search fucntion in the apple app store to search for the term lg thinq
      5. Once you have reached the app detail screen select GET
      6. a screenshot that illustrates the lg thinq app detail page from the apple app store
    • 2Register or Sign-in to the LG ThinQ app

      In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.

      NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.

      1. On the “Welcome to LG ThinQ” select Sign in with LG
      2. A screenshot of the LG ThinQ welcome to LG ThinQ splash page inside of the LG ThinQ app
      3. When the LG sign in screen appears, select Create Account
      4. A screenshot of the LG account sign in page inside the LG thinq app
      1. Agree to the Terms of Use and Privacy Policy
      2. A screenshot of the terms and privacy agreement page inside the LG ThinQ app

        NOTE: Not all options are required to be selected in order to use the LG ThinQ app.

      3. Fill out the required information
      1. Enter a valid email address
      2. Set your desired password
      3. Enter your date of birth
        A screenshot of the create account page inside the lg thinq app
      1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 4
      2. A screenshot from the LG thinq app illustrating an email verification message is sent

      NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.

      1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
      2. A screenshot from the LG thinq app that illustrates setting your nickname

      Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.

    • 3Connect Your Appliance to Your WiFi network

      In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.

      1. From the ThinQ app dashboard, tap on the “+” square
      2. a screenshot of the lg thing app home dashboard with a plus icon
      3. On the Select a Product page tap the Washer icon
      4. a screenshot from the lg thinq app illustrating the product selection page
      5. When pop-up menu appears select Front Load Washer
      6. A screenshot of the lg thinq app showing a sub menu that allows you to classify the type of washer product you have selected
      7. A generic image of the washer type you selected will appear. If matches your washer configuration, select Yes
      8. a screenshot illustrating a generic front load washer image with an option to confirm either yes or no
      9. Follow the onscreen instructions in the ThinQ app to activate WiFi on the washer and tap Next
      10. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
      11. When the WiFi light begins to blink on your washer, the unit will begin to broadcast a network that you must connect to. Temporarily minimize the ThinQ app and open your iPhone settings
      12. a screen capture from an iPhone device that illustrates the settings icon in IOS
      13. In your iPhone settings, access the WiFi settings
      14. a screen capture from an iPhone device that illustrates the settings menu  in IOS
      15. You will need to join the LG_Smart_Laundry_XXXX network to continue
      16. a screen capture from an iPhone device that illustrates the network ID that is broadcast from an LG front loading washer

      NOTE: The password for this network will be the last 4 characters of the LG_Smart_Laundry network ID that displays in your iPhone’s WiFi settings page repeated twice. This password is case sensitive and the last 4 characters will be unique to your washer. The 015E015E password that is referred to within the ThinQ app screen is only an example and is not the password you will use to connect.

      1. Return to the LG ThinQ app, when the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
      2. a screen capture from the lg thinq app that depicts the form used to select your home network and enter its password
      3. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance
      4. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine

       

      Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.

    • 4 Adding Additional Products

      Interested in adding additional ThinQ capable products to your home? In that case, we’ve started an LG ThinQ channel just for you. Click on the product of your choice to be taken to a video tutorial on how to connect it to your home’s WiFi network.

      ThinQ Appliance Connection Video Tutorials

      Air Conditioner

      Air Purifier

      Dryer

      Refrigerator

      Robot Cleaner

      Styler

      More content is still being added. Like, comment, subscribe, and be sure to enable the notification bell if you want to be the first to know when new ThinQ related content gets posted.

Do you have Google Assistant or Amazon Echo?

Once your LG ThinQ app is properly setup, you need to download and setup your Google Home or Amazon Echo mobile app to connect to your voice assistance device.

Setup Google Home Setup Google Assistant
Amazon Echo Setup Setup Amazon Echo

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LG Business offers solutions for hotels, restaurants, offices, shops and more, keeping them comfortable, secure and stylish. Choose from a range of commercial displays, enterprise mobility solutions and solar modules providing specialised solutions for a range of business types. Find commercial appliances and electronics from LG for your business and help make life good.

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Designed with you in mind, LG products offer innovative solutions to make life good. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. It includes:

Mobile: To help you stay connected your way, our mobile devices feature powerful smartphones, slim tablets and stylish smartwatches that fit seamlessly into your life. And whether you want to download the latest apps, shop online, text, track your fitness or just surf the web, they make it easy to do it all on-the-go.

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Appliances: Created to help you enjoy more of what life has to offer, our appliance collection features ranges and ovens that can help you cook healthy, delicious meals more efficiently, clean your dishes faster, do more laundry in less time, and even clean and cool your house so you can enjoy a comfortable space all year long.

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Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connect with your friends and family, no matter where they are.

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