Getting Started With LG ThinQ | LG

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View our video tutorial Connecting Your Device to the LG ThinQ App via Wi-Fi (Android Phones) or expand the steps below for details on how to connect.
- 1Download the LG ThinQ app from Google Play
  Download LG ThinQ
  1. On your android device open the Play Store app
  2. Using the search function type in “lg thinq”
  3. Open the LG ThinQ app detail screen and select INSTALL
- 2Register or Sign-in to the LG ThinQ app
  In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.
  
  NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.
  1. On the “Welcome to LG ThinQ” select Sign in with LG
  2. When the LG sign in screen appears, select Create Account
  1. Agree to the Terms of Use and Privacy Policy
  2. Fill out the required information
  1. Enter a valid email address
  2. Set your desired password
  1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 4
  NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.
  1. When you first sign in to the app you can associate a phone number with your account. You can skip this step if you prefer to do it later.
  1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
  Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.
- 3Determine Your Connection Method
  You can connect your device manually to WiFi or by using the QR code located on the model and serial number tag.
  - To connect via QR code proceed to step 4.
  - If your device doesn't have a QR code or you cannot locate it, proceed to step 5.
- 4Connect Your Appliance to Your WiFi network by using QR code
  In this example, we will be connecting to an LG ThinQ enabled front load washer. To connect using QR code, locate the model and serial number tag on your appliance. The QR code is located there. The connection steps for additional appliances are similar.
  1. From the ThinQ app dashboard, tap add a device
  2. Tap on scan QR
  3. Center the QR code from the model and serial tag in the frame on your phone screen
  4. Make sure your device is plugged in and powered on and tap Next
  5. Select the WiFi network to connect your washer to
  6. Enter your WiFi password and and tap Connect
  7. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
  8. When prompted during the connection process tap Connect
  9. You can opt to setup your device with Alexa at this time or skip it to do it later
  10. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
  11. Tap register to be taken to the product registration steps
  Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.
- 5Connect Your Appliance to Your WiFi Network Manually
  In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.
  1. From the ThinQ app dashboard, tap add a device
  2. Tap on select device
  3. Make sure your device is plugged in and powered on and tap Next
  4. You can tap on scan nearby to find nearby compatible devices or pick the device manually in the next step
  5. On the Select a Product page tap the Washer icon
  6. When pop-up menu appears select Front Load Washer
  7. Select the WiFi network to connect your washer to
  8. Enter your WiFi password and and tap Connect
  9. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
  10. When prompted during the connection process tap Connect
  11. You can opt to setup your device with Alexa at this time or skip it to do it later
  12. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
  13. Tap register to be taken to the product registration steps
  Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.
Trouble Connecting?

Video: How to Troubleshoot LG ThinQ App Product Connection Issues

Help Library: ThinQ Appliance Connection & Troubleshooting
View our video tutorial Connecting Your Device to the LG ThinQ App via Wi-Fi (iPhones) or expand the steps below for details on how to connect.
- 1Download the LG ThinQ app from the App Store
  Download LG ThinQ
  1. On your iPhone open the App Store
  2. Using the search function type in “lg thinq”
  3. Once you have reached the app detail screen select GET
- 2Register or Sign-in to the LG ThinQ app
  In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.
  
  NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.
  1. When you first open the app, be sure to allow notifications so you receive them from your connected product
  2. On the “Welcome to LG ThinQ” select Sign in with LG
  3. When the LG sign in screen appears, select Create Account
  1. Agree to the Terms of Use and Privacy Policy
  2. Fill out the required information
  1. Enter a valid email address
  2. Set your desired password
  1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 5
  NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.
  1. When you first sign in to the app you can associate a phone number with your account. You can skip this step if you prefer to do it later.
  1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
  Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.
- 3Determine Your Connection Method
  You can connect your device manually to WiFi or by using the QR code located on the model and serial number tag.
  - To connect via QR code proceed to step 4.
  - If your device doesn't have a QR code or you cannot locate it, proceed to step 5.
- 4Connect Your Appliance to Your WiFi network by using QR code
  In this example, we will be connecting to an LG ThinQ enabled front load washer. To connect using QR code, locate the model and serial number tag on your appliance. The QR code is located there. The connection steps for additional appliances are similar.
  1. From the ThinQ app dashboard, tap add a device
  2. Tap on scan QR
  3. Be sure to allow the app to use your phone camera.
  4. Center the QR code from the model and serial tag in the frame on your phone screen
  5. Make sure your device is plugged in and powered on and tap Next
  6. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
  7. When the WiFi light begins to blink on your washer, the unit will begin to broadcast a network that you must connect to. Temporarily minimize the ThinQ app and open your iPhone settings
  8. In your iPhone settings, access the WiFi settings
  9. You will need to join the LG_Smart_Laundry_XXXX network to continue
  NOTE: The password for this network will be the last 4 characters of the LG_Smart_Laundry network ID that displays in your iPhone’s WiFi settings page repeated twice. This password is case sensitive and the last 4 characters will be unique to your washer. The 015E015E password that is referred to within the ThinQ app screen is only an example and is not the password you will use to connect.
  1. Return to the LG ThinQ app, when the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
  2. You can opt to setup your device with Alexa at this time or skip it to do it later
  3. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
  4. Tap register to be taken to the product registration steps
  Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.
- 5Connect Your Appliance to Your WiFi Network Manually
  In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.
  1. From the ThinQ app dashboard, tap add a device
  2. Tap on select device
  3. Make sure your device is plugged in and powered on and tap Next
  4. You can tap on scan nearby to find nearby compatible devices or pick the device manually in the next step
  5. On the Select a Product page tap the Washer icon
  6. When pop-up menu appears select Front Load Washer
  7. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
  8. When the WiFi light begins to blink on your washer, the unit will begin to broadcast a network that you must connect to. Temporarily minimize the ThinQ app and open your iPhone settings
  9. In your iPhone settings, access the WiFi settings
  10. You will need to join the LG_Smart_Laundry_XXXX network to continue
  NOTE: The password for this network will be the last 4 characters of the LG_Smart_Laundry network ID that displays in your iPhone’s WiFi settings page repeated twice. This password is case sensitive and the last 4 characters will be unique to your washer. The 015E015E password that is referred to within the ThinQ app screen is only an example and is not the password you will use to connect.
  1. Return to the LG ThinQ app, when the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
  2. You can opt to setup your device with Alexa at this time or skip it to do it later
  3. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
  4. Tap register to be taken to the product registration steps
  Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.
Trouble Connecting?

Video: How to Troubleshoot LG ThinQ App Product Connection Issues

Help Library: ThinQ Appliance Connection & Troubleshooting

Do you have Google Assistant or Amazon Echo?

Once your LG ThinQ app is properly setup, you need to download and setup your Google Home or Amazon Echo mobile app to connect to your voice assistance device.

Setup Google Assistant

Amazon Echo Setup

Setup Amazon Echo