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    • Getting Started With LG ThinQ
    Dark picture of a man, woman and child watching TV Dark picture of a man, woman and child watching TV

    Getting Started With LG ThinQ

    Get up and running with our quick tutorial on how to connect your LG appliances to your home's WiFi and use the LG ThinQ app to optimize their performance.

     

      To begin, select your smartphone OS

    1. Android iOS


    2. View our video tutorial Connecting Your Device to the LG ThinQ App via Wi-Fi (Android Phones) or expand the steps below for details on how to connect.


      • 1Download the LG ThinQ app from Google Play
        LG ThinQ Download LG ThinQ
        1. On your android device open the Play Store app
        2. A screenshot of the Google Play Store startng page
        3. Using the search function type in “lg thinq”
        4. A screenshot showing a search for the term lg thinq in the Google play store app
        5. Open the LG ThinQ app detail screen and select INSTALL
        6. A screenshot of the LG ThinQ app detail screen
      • 2Register or Sign-in to the LG ThinQ app

        In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.

        NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.

        1. On the “Welcome to LG ThinQ” select Sign in with LG
        2. A screenshot of the LG ThinQ welcome to LG ThinQ splash page inside of the LG ThinQ app
        3. When the LG sign in screen appears, select Create Account
        4. A screenshot of the LG account sign in page inside the LG thinq app
        1. Agree to the Terms of Use and Privacy Policy
        2. A screenshot of the terms and privacy agreement page inside the LG ThinQ app

          NOTE: Not all options are required to be selected in order to use the LG ThinQ app.

        3. Fill out the required information
        1. Enter a valid email address
        2. Set your desired password
          A screenshot of the create account page inside the lg thinq app
        1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 4
        2. A screenshot from the LG thinq app illustrating an email verification message is sent

        NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.

        1. When you first sign in to the app you can associate a phone number with your account. You can skip this step if you prefer to do it later.
        2. A screenshot from the LG thinq app that illustrates setting your nickname
        1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
        2. A screenshot from the LG thinq app that illustrates setting your nickname

        Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.

      • 3Determine Your Connection Method

        You can connect your device manually to WiFi or by using the QR code located on the model and serial number tag.

        • To connect via QR code proceed to step 4.
        • If your device doesn't have a QR code or you cannot locate it, proceed to step 5.
      • 4Connect Your Appliance to Your WiFi network by using QR code

        In this example, we will be connecting to an LG ThinQ enabled front load washer. To connect using QR code, locate the model and serial number tag on your appliance. The QR code is located there. The connection steps for additional appliances are similar.

        1. From the ThinQ app dashboard, tap add a device
        2. a screenshot of the lg thing app home dashboard with a add a device button
        3. Tap on scan QR
        4. a screenshot from the lg thinq app illustrating product connection methods
        5. Center the QR code from the model and serial tag in the frame on your phone screen
        6. a screenshot from the lg thinq app illustrating product connection methods

          NOTE: You will need to give the ThinQ app permission to use your phone camera.

        7. Make sure your device is plugged in and powered on and tap Next
        8. a screenshot from the lg thinq app illustrating instructions to plug in the appliance
        9. Select the WiFi network to connect your washer to
        10. a screenshot illustrating the network selection page
        11. Enter your WiFi password and and tap Connect
        12. a screenshot illustrating a network password entry screen
        13. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
        14. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
        15. When prompted during the connection process tap Connect
        16. a screenshot from the lg thinq app that illustrates connecting to a front load washing machine
        17. You can opt to setup your device with Alexa at this time or skip it to do it later
        18. a screenshot from the lg thinq app that illustrates setting up Alexa
        19. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
        20. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine
        21. Tap register to be taken to the product registration steps
        22. a screenshot from the lg thinq app that illustrates the benefits of product registration

         

        Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.

      • 5Connect Your Appliance to Your WiFi Network Manually

        In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.

        1. From the ThinQ app dashboard, tap add a device
        2. a screenshot of the lg thing app home dashboard with a add a device button
        3. Tap on select device
        4. a screenshot from the lg thinq app illustrating product connection methods
        5. Make sure your device is plugged in and powered on and tap Next
        6. a screenshot from the lg thinq app illustrating instructions to plug in the appliance
        7. You can tap on scan nearby to find nearby compatible devices or pick the device manually in the next step
        8. a screenshot from the lg thinq app illustrating the product selection page
          a screenshot from the lg thinq app illustrating the scan nearby page
        9. On the Select a Product page tap the Washer icon
        10. a screenshot from the lg thinq app illustrating the product selection page
        11. When pop-up menu appears select Front Load Washer
        12. A screenshot of the lg thinq app showing a sub menu that allows you to classify the type of washer product you have selected
        13. Select the WiFi network to connect your washer to
        14. a screenshot illustrating the network selection page
        15. Enter your WiFi password and and tap Connect
        16. a screenshot illustrating a network password entry screen
        17. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
        18. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
        19. When prompted during the connection process tap Connect
        20. a screenshot from the lg thinq app that illustrates connecting to a front load washing machine
        21. You can opt to setup your device with Alexa at this time or skip it to do it later
        22. a screenshot from the lg thinq app that illustrates setting up Alexa
        23. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
        24. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine
        25. Tap register to be taken to the product registration steps
        26. a screenshot from the lg thinq app that illustrates the benefits of product registration

         

        Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.



      Trouble Connecting?

      Video: How to Troubleshoot LG ThinQ App Product Connection Issues

      Help Library: ThinQ Appliance Connection & Troubleshooting



    3. View our video tutorial Connecting Your Device to the LG ThinQ App via Wi-Fi (iPhones) or expand the steps below for details on how to connect.


      • 1Download the LG ThinQ app from the App Store
        Download LG ThinQ
        1. On your iPhone open the App Store
        2. a screenshot that illustrates the home page of the apple app store on a iPhone
        3. Using the search function type in “lg thinq”
        4. a screenshot that illustrates using the search fucntion in the apple app store to search for the term lg thinq
        5. Once you have reached the app detail screen select GET
        6. a screenshot that illustrates the lg thinq app detail page from the apple app store
      • 2Register or Sign-in to the LG ThinQ app

        In this example, we will be signing in to the LG ThinQ app by creating a brand-new LG Account.

        NOTE: You will have multiple options to sign into the LG ThinQ app. You can opt to sign in with services such as Google, Facebook, or Amazon.

        1. When you first open the app, be sure to allow notifications so you receive them from your connected product
        2. a screenshot from the lg thinq app illustrating a notification permission popup

          NOTE: If you don't allow notifications when you see this prompt your phone will not provide notices from your connected appliances even if they are enabled inside of the ThinQ app.

        3. On the “Welcome to LG ThinQ” select Sign in with LG
        4. A screenshot of the LG ThinQ welcome to LG ThinQ splash page inside of the LG ThinQ app
        5. When the LG sign in screen appears, select Create Account
        6. A screenshot of the LG account sign in page inside the LG thinq app
        1. Agree to the Terms of Use and Privacy Policy
        2. A screenshot of the terms and privacy agreement page inside the LG ThinQ app

          NOTE: Not all options are required to be selected in order to use the LG ThinQ app.

        3. Fill out the required information
        1. Enter a valid email address
        2. Set your desired password
          A screenshot of the create account page inside the lg thinq app
        1. Once you have entered the required information, an email validation message will be sent to the email address you used in step 5
        2. A screenshot from the LG thinq app illustrating an email verification message is sent

        NOTE: If you do not see the message in your inbox be sure to check your Junk/Spam folder.

        1. When you first sign in to the app you can associate a phone number with your account. You can skip this step if you prefer to do it later.
        2. A screenshot from the LG thinq app that illustrates setting your nickname
        1. After your email has been verified, you will be able to set a nickname to use in the ThinQ app
        2. A screenshot from the LG thinq app that illustrates setting your nickname

        Congratulations! You are now ready to start adding your LG smart appliances to the LG ThinQ app.

      • 3Determine Your Connection Method

        You can connect your device manually to WiFi or by using the QR code located on the model and serial number tag.

        • To connect via QR code proceed to step 4.
        • If your device doesn't have a QR code or you cannot locate it, proceed to step 5.
      • 4Connect Your Appliance to Your WiFi network by using QR code

        In this example, we will be connecting to an LG ThinQ enabled front load washer. To connect using QR code, locate the model and serial number tag on your appliance. The QR code is located there. The connection steps for additional appliances are similar.

        1. From the ThinQ app dashboard, tap add a device
        2. a screenshot of the lg thing app home dashboard with an add a device button
        3. Tap on scan QR
        4. a screenshot from the lg thinq app illustrating product connection methods
        5. Be sure to allow the app to use your phone camera.
        6. a screenshot from the lg thinq app illustrating product connection methods
        7. Center the QR code from the model and serial tag in the frame on your phone screen
        8. a screenshot from the lg thinq app illustrating the QR code scanner
        9. Make sure your device is plugged in and powered on and tap Next
        10. a screenshot from the lg thinq app illustrating instructions to plug in the appliance
        11. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
        12. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
        13. When the WiFi light begins to blink on your washer, the unit will begin to broadcast a network that you must connect to. Temporarily minimize the ThinQ app and open your iPhone settings
        14. a screen capture from an iPhone device that illustrates the on screen instructions from the ThinQ app
        15. In your iPhone settings, access the WiFi settings
        16. a screen capture from an iPhone device that illustrates the settings menu  in IOS
        17. You will need to join the LG_Smart_Laundry_XXXX network to continue
        18. a screen capture from an iPhone device that illustrates the network ID that is broadcast from an LG front loading washer

        NOTE: The password for this network will be the last 4 characters of the LG_Smart_Laundry network ID that displays in your iPhone’s WiFi settings page repeated twice. This password is case sensitive and the last 4 characters will be unique to your washer. The 015E015E password that is referred to within the ThinQ app screen is only an example and is not the password you will use to connect.

        1. Return to the LG ThinQ app, when the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
        2. a screen capture from the lg thinq app that depicts the form used to select your home network and enter its password
        3. You can opt to setup your device with Alexa at this time or skip it to do it later
        4. a screenshot from the lg thinq app that illustrates setting up Alexa
        5. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
        6. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine
        7. Tap register to be taken to the product registration steps
        8. a screenshot from the lg thinq app that illustrates the benefits of product registration

         

        Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.

      • 5Connect Your Appliance to Your WiFi Network Manually

        In this example, we will be connecting to an LG ThinQ enabled front load washer. The connection steps for additional appliances are similar.

        1. From the ThinQ app dashboard, tap add a device
        2. a screenshot of the lg thing app home dashboard with an add a device button
        3. Tap on select device
        4. a screenshot from the lg thinq app illustrating product connection methods
        5. Make sure your device is plugged in and powered on and tap Next
        6. a screenshot from the lg thinq app illustrating instructions to plug in the appliance
        7. You can tap on scan nearby to find nearby compatible devices or pick the device manually in the next step
        8. a screenshot from the lg thinq app illustrating the product selection page
          a screenshot from the lg thinq app illustrating the scan nearby page
        9. On the Select a Product page tap the Washer icon
        10. a screenshot from the lg thinq app illustrating the product selection page
        11. When pop-up menu appears select Front Load Washer
        12. A screenshot of the lg thinq app showing a sub menu that allows you to classify the type of washer product you have selected
        13. Follow the on screen instructions in the ThinQ app to activate WiFi on the washer and tap Next
        14. a screenshot from the lg thinq app that illustrates the instructions on how to activate the wifi connection on a front loading washer
        15. When the WiFi light begins to blink on your washer, the unit will begin to broadcast a network that you must connect to. Temporarily minimize the ThinQ app and open your iPhone settings
        16. a screen capture from an iPhone device that illustrates the on screen instructions from the ThinQ app
        17. In your iPhone settings, access the WiFi settings
        18. a screen capture from an iPhone device that illustrates the settings menu  in IOS
        19. You will need to join the LG_Smart_Laundry_XXXX network to continue
        20. a screen capture from an iPhone device that illustrates the network ID that is broadcast from an LG front loading washer

        NOTE: The password for this network will be the last 4 characters of the LG_Smart_Laundry network ID that displays in your iPhone’s WiFi settings page repeated twice. This password is case sensitive and the last 4 characters will be unique to your washer. The 015E015E password that is referred to within the ThinQ app screen is only an example and is not the password you will use to connect.

        1. Return to the LG ThinQ app, when the Set Network screen appears, select your home network’s ID and enter your home WiFi password and tap Connect
        2. a screen capture from the lg thinq app that depicts the form used to select your home network and enter its password
        3. You can opt to setup your device with Alexa at this time or skip it to do it later
        4. a screenshot from the lg thinq app that illustrates setting up Alexa
        5. Once the authentication process has completed, you will see a success message and you can enter a nickname for your appliance. Tap register now to complete product registration of your appliance
        6. a screenshot from the lg thinq app that illustrates a successful connection to a front loading washing machine
        7. Tap register to be taken to the product registration steps
        8. a screenshot from the lg thinq app that illustrates the benefits of product registration

         

        Congratulations! Your LG ThinQ enabled washer is now ready to take advantage of the LG ThinQ app controls and features.



      Trouble Connecting?

      Video: How to Troubleshoot LG ThinQ App Product Connection Issues

      Help Library: ThinQ Appliance Connection & Troubleshooting

    Do you have Google Assistant or Amazon Echo?

    Once your LG ThinQ app is properly setup, you need to download and setup your Google Home or Amazon Echo mobile app to connect to your voice assistance device.

    Setup Google Home Setup Google Assistant
    Amazon Echo Setup Setup Amazon Echo

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