AE & E1 ERROR CODE - DISH WASHER

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1. Ensure the Unit Is Level

   Open the dishwasher and place a level inside the dishwasher against the top, sides, and bottom of the unit to ensure the unit is level.

   

   Remove the bottom rack, pour about a gallon of water in the bottom of the dishwasher, and see if the water pools to one side or another. If the water level is off to either side of the tub the unit is not leveled correctly.

   

   Show Script

   [Logo] LG Makes It Easy
   
   [Title] <2>LG Dishwasher - Leveling [Narrator]

   • In this video we will show you how to properly level your new LG dishwasher.

   • Before we start, you will need a screw driver, a leveler, an adjustable wrench, and gloves.

   • Place the unit in front of the cabinet cavity opening where the dishwasher will be placed.

   • Slide it into the open cabinet cavity until the back is less than halfway in.

   • It is important to have the unit and the water supply line off during leveling.

   • Toward the bottom front of the dishwasher, behind the toe kick panel is where the level adjustments are located.

   • Carefully remove the toe kick panel located on the bottom front of your unit with a screwdriver.

   • Carefully remove the insulation piece.

   • Located on the opposing sides of the unit, are the 2 front screws that control the back legs.

   • Adjust the screws accordingly to raise and lower the back legs.

   • To raise the back of the dishwasher, to the approximate height of the cabinet opening, turn the screw in the direction of the indicating arrow printed on the base of the unit.

   • To lower the rear of the dishwasher, turn the screw in the opposite direction of the arrow. Adjust the screws until the back of the dishwasher seems lifted, leveled, and flushed with the top bottom surface and sides of the countertop.

   • Push the entire unit into the cavity. Now you'll want to do the same for the front legs. Except you'll be raising and turning the front legs with an adjustable wrench as the front legs are planted.

   • This may take several attempts to fine-tune and adjusting your LG dishwasher from both the back and front legs until your unit is completely leveled.

   • Make sure that the gap between a door and the tub are equal. And the tub is equal on both the left and right sides.

   • Take a leveler and place it on the top front of the unit as well as on the inside, parallel to the wall cavity as shown here to finalize the leveling position.

   • If the unit needs further readjustment, follow the previous steps as before.

   • Securely mount dishwasher by using the installation mounting brackets and screws that came with your unit.

   • Screw into the predrilled holes and top brackets, shown here on the top-bottom surface of the countertop, or into the sides of the dishwasher depending on your setup to prevent unwanted movement and noise causing the unit to become unbalanced.

   • Turn on the water supply line. And run regular wash cycle to verify that your LG dishwasher is working normally.

   • By properly leveling your brand-new LG dishwasher, your unit will perform optimally and efficiently.

   • Thank you for watching our customer support video.

   • We hope you enjoy your LG experience.

   [Logo] LG: Life's Good

2. Check the door gasket for buildup or damage.

   Look for any food/grease buildup on the gasket or the area of the tub where the gasket would seal. If present, clean it away as this can cause leaking since the door cannot seal properly.

   Once the gasket is cleaned, proceed to drying the drain pan for assistance clearing the error code.

   Note

   If the door seal is damaged or torn, this will require service. Request a repair with our 24/7 Chat Support.

3. Check the spray arms for buildup or damage.

   Inspect the spray arms for any buildup or blockages. If present, remove the spray arms and clean with a soft brush and warm soapy water. Reinstall the spray arm and proceed to drying the drain pan for assistance clearing the error code.

   Note

   If the spray arm is damaged, this will require service. Request a repair with our 24/7 Chat Support.

4. Check cleaning detergent.

   Expand All
   • Dishwasher Pods/Tablets

     Generally, pods or tablets contain the correct amount of detergent, however, if more than one pod or tablet is used it can lead to excessive suds and cause water to overflow.

     Note

     If you are using only one pod or tablet and an AE or E1 error code is displayed, the unit will need to be examined by a tech for further assistance. Request a repair with our 24/7 Chat Support.

   • Liquid or Powder Detergent

     The dispenser has two marked levels for dishwasher detergent. Filling up the entire dispenser beyond the marked levels will lead to excessive suds and cause water to overflow.

     Please see the recommended liquid or powder detergent levels below:

     • 15 Line: Lightly soiled loads or soft water conditions
     • 25 Line: Heavily soiled loads or hard water conditions

     

     Note

     If the error code persist while using the correct detergent recommendations, request a repair with our 24/7 Chat Support.

   • Dishwashing Liquid

     It is recommended you NOT use dishwashing liquid inside your dishwasher. Dishwashing liquid is super concentrated compared to dishwashing detergent and will create too many bubbles and will cause the water level inside the unit to overflow.

     

     To resolve, we recommend switching to dishwasher pods or detergent. These are specifically formulated to work with the amount of water that is used during the cycle. For assistance on clearing the AE or E1 error code please see drying the drain pan.

     Note

     If the error code persist after switching the dishwashing detergent, request a repair with our 24/7 Chat Support.

   Close

   Drying the Drain Pan

   1. Turn off the circuit breaker.

      This is for your safety in case of an electrical charge discharging through the water.

   2. Remove the kick plate on the bottom of the dishwasher

      1. Grab a phillips head screwdriver
      2. Unscrew the 2 screws holding the plate down. There should be one on both sides of the plate
      3. Remove the plate

      

   3. Dry up any water in the base pan.

      

      Base behind kickplate

      

      Base behind kickplate

      • If there is no water in the base, it may have already evaporated.
      • If the base in not visible or accessible from the front, leave the kick plate off for 24-48 hrs. to improve evaporation.
      • Once the water is soaked up or enough time has passed for the water to evaporate, turn off the circuit breaker and turn it back on to reset the dishwasher.
      • Run an empty cycle with nothing in the unit to clean the dishwasher.