An OE (Water Outlet Error) code appears on the display when your washer cannot drain properly.
CAUTION
- Have a container ready: Place a shallow pan or towel on the floor to catch any leftover water when you remove the filter.
- Watch out for hot water: The water inside might still be hot. Let it cool down before you drain it.
Why Is Your Washer Not Draining Properly?
- The drain filter may be clogged.
- The drain hose may be pinched or kinked.
- The drain hose may be frozen.
- A clogged household drain may prevent the washer from draining properly.
How to Check and Restore Drainage
Case 1. Clean the Drain Filter
Open the access cover at the bottom of the washer. Remove the drain filter and clean out any debris.
Case 2. Check the Drain Hose and Test the Drainage
- Check the drain hose for pinched or kinked sections, and straighten the hose if necessary.
- Remove the drain hose from the drainpipe. Run a spin cycle to check whether the washer drains properly.
Case 3. Thaw the Frozen Drain Hose and Drain Pump
If the drain hose is frozen, pour warm water into the washer tub. Wait for the drain pump to thaw.
Case 4. Still Need Help?
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
Frequently Asked Questions
- Q. How Often Should I Clean the Drain Pump Filter, and What Can Happen if I Don’t?
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A. Clean your drain pump filter at least once a month.
If foreign objects such as coins, hairpins, and lint build up in the filter, they may delay draining, cause unpleasant odors in your laundry, prevent proper spinning, or damage the drain pump motor.
Move left or right to check the contents.
This guide is based on standard models. The settings menu may vary by model.
