LG ThinQ™

A: Please check if the selected region is correct, since the functions of the same model products are different in different regions. Please select ‘Hong Kong’ as registered region for official Hong Kong LG products sold in Hong Kong or Macau. If you want to change the registration region, log out the LG ThinQ™ application, select the region and log in again.

A: LG ThinQ™ home appliances can only support 2.4GHz band network, with WAP encryption.

A: Please check if the Wi-Fi is in 2.4GHz band network, and home appliances cannot be connected to Wi-Fi with log-in page.

A: Before registration completion, the Wi-Fi icon on mobile phone only indicates that it has been connected to the product. Home appliance registration can only be completed with mobile connected to LG server with 3G / 4G signal.

A: Upon product pairing, home appliance and mobile will connect through cloud which allows remote operation in different locations or network connections. So, it is not necessary to connect under the same network.

A: Please check whether the signal at home or mobile network is good, and avoid unstable signaling from interference equipment (e.g. microwaves)

A: There isn’t any limitation in user registration, however, only one person can operate at a time. Other users can only operate the product upon setting completion from the prior user, while the changes made by the prior users may take several minutes to be displayed on other users’ interface.

A: Error message will be displayed on both home appliance and mobile, you can get the solutions through ‘Smart Diagnosis’. If the problem cannot be solved, please contact LG Electronics Customer Service Hotline at 3543 7777.

Add products to the ThinQ app using the Add feature.

1. On the home screen, tap "+ Add a device" > "Select Device"
Press the Add a device button on the Home screen and touch Select Device.
2. Select the product from the product list.
Then, proceed by following the instructions. Select the product icon.

 

*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

 

For the network name "LG_AC_XXXX", enter the last four characters “XXXX” of the network name two times without a space in the password field.
Passwords are case sensitive, so please try again entering upper and lowercase letters exactly.
Screen for entering the Wi-Fi password.

 

 

*Note that for iPhones, a feature that automatically capitalizes the first letter of an input or the first word after a period may be ON.
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

- Before adding a product to ThinQ, make sure your smartphone is properly connected to the internet.
If you continue to have problems connecting to the internet, check the connection of your router.
- This message may occur if the router is too far away. If you can't move or come in closer proximity to the router, please install the Wi-Fi amplifier and try again.
- Try again after unplugging or resetting the router.

 

 

*If you are unable to proceed to the next step of adding your product, close the app and run it again.
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

LG Electronics appliances and the ThinQ app support the 2.4GHz Wi-Fi frequency band only.

 

 

*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

Android OS Requirements
The ThinQ app supports Android OS 7.0 and higher. Smartphones using Android OS version 6.0.1 or lower must update their OS in order to use the latest version of the app.

iOS Requirements
The ThinQ app supports iOS 12.0 and higher. Smartphones using iOS 10.3 or lower must update their OS in order to use the latest version of the app.

 

* Please refer to the Playstore and App Store links for the most accurate, up-to-date information.
Playstore: https://play.google.com/store/apps/details?id=com.lgeha.nuts
Appstore: https://apps.apple.com/app/lg-thinq/id993504342

 

*There may be some limitations in using the app based on other smartphone specifications in addition to the OS version.
• RAM: 2GB
• Resolution: 1280 x 800 (WXGA)
• Available Storage Space: 377.2MB
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

Smart Diagnosis is a feature that diagnoses the possible causes of product failures. Proceed with the steps below if you own products with the Smart Diagnosis logo.

1. On the home screen, go to the top left Menu > Smart Diagnosis
Press the top left menu icon on the Home screen and select Smart Diagnosis.
2. After selecting a product, proceed with Smart Diagnosis by following the guide.
Smart Diagnosis screen being displayed after selecting the product.

 

 

*If the Wi-Fi Smart Diagnosis is not supported, try running the Audible Smart Diagnosis by following the instructions shown on the app screen. Please be advised that a diagnosis tone is produced while the audible smart diagnosis is in progress.
*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

If you have replaced the router in a space where your products are located in, you also need to replace
the product network registered on your app. If you don't, you might not be able to use the products.

1. On the top left menu on the app's Home screen, > select "Device Settings."
Touch the top left menu icon on the home screen and select Device Settings.
2. From the list, choose a product whose network you want to change.
Select a product card from the list, and tap "Change Network."
3. Reset the Wi-Fi network by following the instructions on the screen.

 

 

*The screen shown on the instructions may differ from that displayed on the acutal app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.

If you can't add products on your iPhone running iOS 14, ThinQ may not have the proper access permissions. ThinQ requires access to the following settings:

1. Toggle “Local Network” to ON
To add products to ThinQ, your phone needs to be connected to your local network. Make sure the Wi-Fi network is connected and ThinQ has been given access permission.
Zooming in on the Local Network menu in iPhone Settings

2. Allow “Location” access
Zooming in on the Location menu in iPhone Settings
1) Tap “Location”
2) Select “While Using the App” or “Always.”
3) Turn on "Precise Location"
The "Precise Location" option helps the app to find products more accurately.
Using the location service, you can remotely control products and use automation features, and find customer service centers based on the current location information.
Once you've configured all of these settings, try adding your product again.

 

 

*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
*Please check Apple's policies for the latest information. https://support.apple.com/en-mk/HT211870

Changing the default language of the ThinQ app within the same regional setting may be possible for only select regions. You can change the language settings by following the order below.

1. On the home screen, go to the top left Menu, and touch the top right Settings icon
Press the top left menu icon on the Home screen and select the top right App Settings.
2. Tap "Language" to check and change the language Select the language.

 

 

*The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.