Recommended features from your home assistant

  • Connect and Control from anywhere

    The LG ThinQ app allows you to easily connect with your appliance in a way you never could before. Even when you are outside, you can operate the appliance remotely

The woman is showing the app screen The woman is showing the app screen
  • Simple Control with Voice Assistant

    Tell your appliance exactly what you need by just saying it out, and the AI speaker will listen and check the cycle to let you know

A woman is standing and talking to a man sitting on a sofa reading a book in the living room A woman is standing and talking to a man sitting on a sofa reading a book in the living room
  • Efficient Product Maintenance

    Through the LG ThinQ app, check on your appliance, download new cycles, monitor energy usage, and much more.

The woman is sitting in front of the washing machine looking at her wet hands The woman is sitting in front of the washing machine looking at her wet hands
  • Available Functions:

  • lg thinq, remote control lg thinq, remote control
  • lg thinq, push notification lg thinq, push notification
  • lg thinq, smart diagnosis lg thinq, smart diagnosis
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Download Extra Care Courses

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Energy Consumption Monitoring

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Tub Clean Coach

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More Laundry Cycles Download

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Air Quality
Monitoring

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Time Scheduler

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Express Freezing

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Hygiene FRESH+™ Control

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Filter Cleaning
Reminder

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Temperature & Fan Speed Control

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Humidity Measure

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Mode Setting

Get going with ThinQ

Manage all your devices from one place whether from home, on the go, or lounging by the beach. Press the plus button to see how you can install the app.
  • How to install the LG ThinQ app

    Step 1. ThinQ app download
    Search for the LG ThinQ application from the Google Play or Apple App Store on a smart phone.

    Step 2. Log-in
    Log in with your LG account if you have one.

    Step 3. Add a device
    You made it to LG ThinQ app’s main page! Now time to connect your LG device(s).

    Step 4. Select a device
    Select which device you want to connect to.

    Step 5. Go ahead!
    Access your device(s) using the ThinQ app.
    The process of installing the LG ThinQ app is explained in order on the six cell phone screens
  • Optional AI Speaker Connection - Connect Google Home

    1. Open Google Home app and press ‘Add’.
    2. Touch + to add your appliances.
    3. Search LG ThinQ & Log in with ThinQ account.
    Connect Google Home
  • Optional AI Speaker Connection - Connect Amazon Alexa

    1. Open Amazon Alexa app and go to menu.
    2. Press “Skills & Games”.
    3. Search LG ThinQ & Log in with ThinQ account.
    Connect Amazon Alexa

One-Stop Easy Registration

The video shows the progress of product registration for ThinQ by QR code scanning.

How to register your device with the QR code

Step 1. Click or tap “+ Add a device”
Step 2. Select “Scan QR” from the options
Step 3. Scan the QR code on your device
Step 4. The device is now registered
* Models without QR can be registered manually by entering the serial number
*QR quick scan can be used on Wi-Fi enabled products produced from Jan 2022 onwards.

LG ThinQ QR Code Location

FAQ

Press the plus button for answers to popular questions.
  • Q: Is it necessary to register the LG ThinQ™ application?

    A: Yes. It’s essential to register LG account or connect with a social network account. You don’t need to re-pair the product again even if you change your phone in future.
    Q: Is it necessary to register the LG ThinQ™ application?1
  • Q: Why doesn't my product appear in the mobile application?

    A: Please check if the selected region is correct, since the functions of the same model products are different in different regions. Please select ‘Hong Kong’ as registered region for official Hong Kong LG products sold in Hong Kong or Macau. If you want to change the registration region, log out the LG ThinQ™ application, select the region and log in again.
    Q: Why doesn't my product appear in the mobile application?2
  • Q: What is the Wi-Fi network requirement for LG ThinQ™ appliances?

    A: LG ThinQ™ home appliances can only support 2.4GHz band network, with WAP encryption.
    Q: What is the Wi-Fi network requirement for LG ThinQ™ appliances?3
  • Q: Why is the connection fail with the correct Wi-Fi password?

    A: Please check if the Wi-Fi is in 2.4GHz band network, and home appliances cannot be connected to Wi-Fi with log-in page.
    Q: Why is the connection fail with the correct Wi-Fi password?4
  • Q: Why is there error when the registration reaches 99%?

    A: Before registration completion, the Wi-Fi icon on mobile phone only indicates that it has been connected to the product. Home appliance registration can only be completed with mobile connected to LG server with 3G / 4G signal.
    Q: Why is there error when the registration reaches 99%?5
  • Q: Are Wi-Fi home appliances able to be used only under the same network?

    A: Upon product pairing, home appliance and mobile will connect through cloud which allows remote operation in different locations or network connections. So, it is not necessary to connect under the same network.
    Q: Are Wi-Fi home appliances able to be used only under the same network?6
  • Q: Why is there unstable connection error message or failure in searching appliances?

    A: Please check whether the signal at home or mobile network is good, and avoid unstable signaling from interference equipment (e.g. microwaves)
    Q: Why is there unstable connection error message or failure in searching appliances?7
  • Q: How many people can operate Wi-Fi products at the same time?

    A: There isn’t any limitation in user registration, however, only one person can operate at a time. Other users can only operate the product upon setting completion from the prior user, while the changes made by the prior users may take several minutes to be displayed on other users’ interface.
    Q: How many people can operate Wi-Fi products at the same time?8
  • Q: How will the appliance react when there is an error during remote control?

    A: Error message will be displayed on both home appliance and mobile, you can get the solutions through ‘Smart Diagnosis’. If the problem cannot be solved, please contact LG Electronics Customer Service Hotline at 3543 7777.

    Q: How will the appliance react when there is an error during remote control?9
  • Q. How do I add a product on the LG ThinQ app?

    Add products to the ThinQ app using the Add feature.

    1. On the home screen, tap "+ Add a device" > "Select Device"
    Press the Add a device button on the Home screen and touch Select Device.
    2. Select the product from the product list.
    Then, proceed by following the instructions. Select the product icon.
    Q. How do I add a product on the LG ThinQ app?10
  • *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. While trying to add an air conditioner, a message says the “LG_AC_~~~” network password is incorrect

    For the network name "LG_AC_XXXX", enter the last four characters “XXXX” of the network name two times without a space in the password field.
    Passwords are case sensitive, so please try again entering upper and lowercase letters exactly.
    Screen for entering the Wi-Fi password.
    Q. While trying to add an air conditioner, a message says the “LG_AC_~~~” network password is incorrect12
  • *Note that for iPhones, a feature that automatically capitalizes the first letter of an input or the first word after a period may be ON.
    *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. While trying to add a product, I am getting a router image with a message that says "No Network Connection"

    - Before adding a product to ThinQ, make sure your smartphone is properly connected to the internet.
    If you continue to have problems connecting to the internet, check the connection of your router.
    - This message may occur if the router is too far away. If you can't move or come in closer proximity to the router, please install the Wi-Fi amplifier and try again.
    - Try again after unplugging or resetting the router.
    Q. While trying to add a product, I am getting a router image with a message that says "No Network Connection"14
  • *If you are unable to proceed to the next step of adding your product, close the app and run it again.
    *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. Is it possible to use the 5GHz Wi-Fi frequency band when using appliances with the ThinQ app?

    LG Electronics appliances and the ThinQ app support the 2.4GHz Wi-Fi frequency band only.
    Q. Is it possible to use the 5GHz Wi-Fi frequency band when using appliances with the ThinQ app?16
  • *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. What are the recommended smartphone specifications to run the ThinQ app?

    Android OS Requirements
    The ThinQ app supports Android OS 7.0 and higher. Smartphones using Android OS version 6.0.1 or lower must update their OS in order to use the latest version of the app.

    iOS Requirements
    The ThinQ app supports iOS 12.0 and higher. Smartphones using iOS 10.3 or lower must update their OS in order to use the latest version of the app.

    * Please refer to the Playstore and App Store links for the most accurate, up-to-date information.
    Playstore: https://play.google.com/store/apps/details?id=com.lgeha.nuts
    Appstore: https://apps.apple.com/app/lg-thinq/id993504342
    Q. What are the recommended smartphone specifications to run the ThinQ app?18
  • *There may be some limitations in using the app based on other smartphone specifications in addition to the OS version.
    • RAM: 2GB
    • Resolution: 1280 x 800 (WXGA)
    • Available Storage Space: 377.2MB
    *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. How do I use the Smart Diagnosis feature?

    Smart Diagnosis is a feature that diagnoses the possible causes of product failures. Proceed with the steps below if you own products with the Smart Diagnosis logo.

    1. On the home screen, go to the top left Menu > Smart Diagnosis
    Press the top left menu icon on the Home screen and select Smart Diagnosis.
    2. After selecting a product, proceed with Smart Diagnosis by following the guide.
    Smart Diagnosis screen being displayed after selecting the product.
    Q. How do I use the Smart Diagnosis feature?20
  • *If the Wi-Fi Smart Diagnosis is not supported, try running the Audible Smart Diagnosis by following the instructions shown on the app screen. Please be advised that a diagnosis tone is produced while the audible smart diagnosis is in progress.
    *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. What should I do if I replaced my router?

    If you have replaced the router in a space where your products are located in, you also need to replace
    the product network registered on your app. If you don't, you might not be able to use the products.

    1. On the top left menu on the app's Home screen, > select "Device Settings."
    Touch the top left menu icon on the home screen and select Device Settings.
    2. From the list, choose a product whose network you want to change.
    Select a product card from the list, and tap "Change Network."
    3. Reset the Wi-Fi network by following the instructions on the screen.
    Q. What should I do if I replaced my router?22
  • *The screen shown on the instructions may differ from that displayed on the acutal app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. For iPhone users, having trouble adding products on your ThinQ app?

    If you can't add products on your iPhone running iOS 14, ThinQ may not have the proper access permissions. ThinQ requires access to the following settings:

    1. Toggle “Local Network” to ON
    To add products to ThinQ, your phone needs to be connected to your local network. Make sure the Wi-Fi network is connected and ThinQ has been given access permission.
    Zooming in on the Local Network menu in iPhone Settings

    2. Allow “Location” access
    Zooming in on the Location menu in iPhone Settings
    1) Tap “Location”
    2) Select “While Using the App” or “Always.”
    3) Turn on "Precise Location"
    The "Precise Location" option helps the app to find products more accurately.
    Using the location service, you can remotely control products and use automation features, and find customer service centers based on the current location information.
    Once you've configured all of these settings, try adding your product again.
    Q. For iPhone users, having trouble adding products on your ThinQ app?24
  • *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    *Please check Apple's policies for the latest information. https://support.apple.com/en-mk/HT211870
    ThinQ-MicroPage-2020-09-8-1-Google
  • Q. How do I change the app’s default language within the same region?

    Changing the default language of the ThinQ app within the same regional setting may be possible for only select regions. You can change the language settings by following the order below.

    1. On the home screen, go to the top left Menu, and touch the top right Settings icon
    Press the top left menu icon on the Home screen and select the top right App Settings.
    2. Tap "Language" to check and change the language Select the language.
    Q. How do I change the app’s default language within the same region?26
  • *The screen shown on the instructions may differ from that displayed on the actual app. The availability of products and services may vary depending on the models you own, the region you reside in, or the app and product versions.
    ThinQ-MicroPage-2020-09-8-1-Google

LG ThinQ products for you

LG ThinQ-compatible appliances are designed to fit your exact needs and enhance your day-to-day living.
Browse below for LG ThinQ products that’ll upgrade your life.