Register for gift redemption

Promotion gift redemption procedure and Terms & Conditions

    a. Full name of the customer (Same as valid ID)f. Product serial number (For TV, a screenshot of the serial number displayed on the TV screen is required^^)
    b. Mobile numberg. Name of retailer
    c. Email address (For notification and confirmation purpose)h. Purchase Invoice number## & Electronic Payment Receipt^ (e.g.Visa, Master Credit Card, PayME, Alipay and etc.) 
    d. Product categoryi. Purchased date
    e. Product model numberj. Pick-up point / Delivery Information

    #If the customer is not a HKID card holder, please provide the valid passport number for final verification.

    ## Handwritten receipt is not accepted.

    ^ Full payment is required to be made within the specified promotion period.

    ^^ Click to download the Instruction on a screenshot of the serial number displayed on the TV screen

    Gift redemption centre

      KowloonHong KongMacau
    AddressRoom B, 2/F., Po On Commercial Building, 198 Nathan Road, Kowloon (Jordan MTR Station Exit D)Room 201, 2/F., Shun Hei Causeway Bay Centre, 492 Lockhart Road, Causeway Bay, Hong Kong (Causeway Bay MTR Station Exit C)Avenida Marginal Do Lam Mau No.553-557, LJS.AW,AV, BLOCO E, EDIF. VAN SION SON CHUN, RC, Macau
    Opening hours:Mon – Sat:11:30 - 19:3011:30 - 19:3009:00-13:00 & 14:30-18:30 (Monday-Friday)
    09:00-13:00 (Saturday)
    Sun:14:00 – 18:00ClosedClosed
    Public holidays & Dec 31:ClosedClosedClosed
    (Opening on Dec 31)
    Customer hotline:Closed
    (Opening on Dec 31)
     (853) 2826 0302


     Kowloon & Hong KongMacau
    Special service hours for 2024

    February 9 (Chinese New Year’s Eve)

    February 11 (Chinese New Year)

    March 31 (Easter Holiday)

    December 24 (Christmas Eve)

    December 31 (New Year's Eve)

    *All Public Holidays


    January 1 (New Year's Day)

    February 9 - 14 (Chinese New Year)

    April 4 (Ching Ming Festival)

    May 1 (Labour Day)

    September 18 (The day following the Chinese Mid-Autumn Festival)

    October 1 (National Day)

    October1 11 (Chung Yeung Festival)

    December 20 (Macao SAR Establishment Day)


    September 17 (Chinese Mid-Autumn Festival)

    December 21 (Winter Solstice)

    11:30 - 17:00  
    Typhoon & Black Rainstorm Signal ArrangementTyphoon Signal No.8 or above, or black rainstorm warning
    Issued during open hoursClosedIssued during open hoursClosed
    Cancelled at or before 12 noonRe-open 3 hours thereafterCancelled at or before 12 noonRe-open 3 hours thereafter
    Cancelled after 12 noonClosedCancelled at or before 12 noonClosed

    Redemption customer service hotline: (852) 3580 2908

    Hours of operation:

    Mon - Fri, 11:30 – 19:30

    Closed on saturdays, sundays and public holidays