1. After customers purchase cleaning services from the online store, an LG Customer Service representative will contact the customer within 1~2 working days to schedule an appointment for product pickup.

2. Cleaning services are only applicable to genuine Hong Kong original products. LG will not provide cleaning services for counterfeit or parallel imported products (such as grey market imports), and the purchased cleaning service fee will not be refunded. If you have any questions, please call the Customer Service hotline before making a purchase.

3. This service includes a free inspection service but does not cover repair services. If the product malfunctions, the cleaning service technician will call the customer to explain the situation. If the product is out of warranty, the technician will provide a repair quotation. The cleaning service will be performed after the repair is completed. If the customer refuses to pay for the repair, LG will not provide the cleaning service and will return the product to the customer, but the purchased cleaning service fee will not be refunded.

4. Please refer to the detailed description on the webpage for accurate information before placing an order. Different models may include different cleaning items. The cleaning service includes: 1. Machine health check, 2. Internal fan blade cleaning, 3. Dust sensor cleaning and new filter replacement service (if applicable in point 3).

5. After the cleaning service is completed, an LG Customer Service representative will contact the customer within 1 working day to arrange for the product to be returned.

6. This service is only available within the Hong Kong SAR and does not include restricted areas/islands/remote areas. Please refer to the service area scope showed in purchase item webpage.

7. Extra cost on special manpower arrangements: $50 per 50 meters, $20 per 7 steps. (Pay to delivery staff on delivery date). Re-delivery cost will be charged if orders are not collected within designated schedule. Please read our FAQ page for details. https://www.lg.com/hk_en/support/order-support/frequently-asked-questions/#supporttab-b1960906f1-item-8492737fcd-tab.

8. LGEHK shall not be responsible for personal injury, death, loss, damage or responsibility caused by the cleaning service (whether it is caused directly, indirectly or by other reasons), including but not limited to loss, damage or responsibility caused by loss in revenue, profit or reputation, any mistakes in opportunity calculation, any improper operation of computer, communication or devices, any insufficiency or defects in the service provided by third party, or any loss of notification due to postage errors, regardless of whether LGEHK has been notified of the possibility of such loss, damage or responsibility.

9. LGEHK reserves the right to make revision, cancellation or supplement to the Terms and Conditions without further notice.

10. In case of disputes related to the cleaning service, LGEHK shall have absolute and final discretion, which shall be fully agreed and followed by customer.

11. LGEHK is committed to complying with the requirements of the Personal Data (Privacy) Ordinance (“the Ordinance”) and LGEHK Privacy Policy when handling personal data. https://www.lg.com/hk_en/privacy/#tabs-privacy-policy

12. The Terms and Conditions shall be governed by the law of Hong Kong. All disputes arising out of or in connection to the Terms and Conditions shall be resolved by Hong Kong Courts.

13. Should there be any discrepancy or inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail. Feel free to contact us with following webpage information :  https://www.lg.com/hk_en/support/contact-us/