Fraud Alert: Fraudulent Calls in relation to Product Repair, Replacement and On-Site Inspection

We have recently become highly aware of fraudulent phone calls from unknown numbers purported/impersonated to be called by the staff of our company, LG Electronics HK Limited, falsely claiming that the LG products of the customers require immediate repair, replacement and/or on-site inspection. We hereby reiterate and affirm that all such calls are fabricated, forged and fraudulent, and our company has no connections/relations with these calls. We hereby clarify that these calls had not been instructed/authorized by our company and we will take necessary actions that we consider fit to protect the interest of the customers and the public. 

Please be alert of the followings: 

1.   We will not request any customers to provide any credit card information or equivalent over the phone.

2.   If you receive any suspicious calls claimed by LG (in particular related to money transactions), please call our Customer Service Hotline first at 3543 7777 to make an inquiry for the validity of such calls.

Besides, we would like to alert all customers/members of the public to exercise caution, stay vigilant and avoid sharing any personal information and product details with suspicious callers. 

For any enquiries/concerns regarding LG products, please contact our following official customer service channels directly: 

LG Official Website: https://www.lg.com/hk_en/support/contact-us/

LG Customer Service Hotline: 3543 7777

LG Official WhatsApp: 5326 6330

Thank you for your attention and continued trust in LG.

LG Electronics HK Limited