Frequently asked question

A. On-site Inspection before delivery is required for below products. We’ll contact you within 2 working days for arrangement upon placing the order.

Above 77” TV 

WashTower

Side by side refrigerator

Air Conditioner

B. If the On-site inspection for the above products stated in “A” is considered not successful or not satisfactory (subject to our final decision), refund will be arranged to the customers shortly.

C. Customer may request On-site inspection for the other products (for those products not stated in “A”) (but subject to our final decision), and the fee of such On-site inspection will be charged by us and is non-refundable in any event.

We offer same-day disposal service at $150 / $200 (Styler, Side by side refrigerator and 70” TV or above). If you need this service, please ensure to click ‘Disposal of Existing Product’ when you add product to cart.

You can also request to arrange free disposal service (except for Styler) by emailing us at weeeseller@lge.com. If we do not receive your request within 5 working days from the transaction, you shall be deemed no request of the disposal service. 

Timing of the removal service: 

• Under normal circumstances, 3 working days are required to collect the used REE after entering into the contact and receipt of the service request from the customer.
• The old items at the customers’ designated locations will be removed on the date specified by the customers.
• No removal service is available on Sundays and public holidays. 

Remarks

• The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
• The old items will not be returned once collected.
• The old items must stand-alone and be freed from other connections or obstacles.
• If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
• Customers shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place.
• In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
• The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
• All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
• In case of any disputes, the decision of the company shall be final. 

You can also contact Hong Kong Government supported recycler – ALBA IWS ( +852 2676 8888 ) for the service in future.

Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the product as follows:

• Air conditioner:$125 per item
• Dehumidifier:$125 per item
• Refrigerator:$165 per item
• Washing machine:$125 per item
• Tumble dryer:$125 per item
• Television:$165 per item
• Computer:$15 per item
• Printer:$15 per item
• Scanner:$15 per item
• Monitor:$45 per item

A. On-site Inspection before delivery is required for below products. We’ll contact you within 2 working days for arrangement upon placing the order.

Above 77” TV 

WashTower

Side by side refrigerator

Air Conditioner

B. If the On-site inspection for the above products stated in “A” is considered not successful or not satisfactory (subject to our final decision), refund will be arranged to the customers shortly.

C. Customer may request On-site inspection for the other products (for those products not stated in “A”) (but subject to our final decision), and the fee of such On-site inspection will be charged by us and is non-refundable in any event.

We offer same-day disposal service at $150 / $200 (Styler, Side by side refrigerator and 70” TV or above). If you need this service, please ensure to click ‘Disposal of Existing Product’ when you add product to cart.

You can also request to arrange free disposal service (except for Styler) by emailing us at weeeseller@lge.com. If we do not receive your request within 5 working days from the transaction, you shall be deemed no request of the disposal service. 

Timing of the removal service: 

• Under normal circumstances, 3 working days are required to collect the used REE after entering into the contact and receipt of the service request from the customer.
• The old items at the customers’ designated locations will be removed on the date specified by the customers.
• No removal service is available on Sundays and public holidays. 

Remarks

• The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
• The old items will not be returned once collected.
• The old items must stand-alone and be freed from other connections or obstacles.
• If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
• Customers shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place.
• In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
• The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
• All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
• In case of any disputes, the decision of the company shall be final. 

You can also contact Hong Kong Government supported recycler – ALBA IWS ( +852 2676 8888 ) for the service in future.

Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the product as follows:

• Air conditioner:$125 per item
• Dehumidifier:$125 per item
• Refrigerator:$165 per item
• Washing machine:$125 per item
• Tumble dryer:$125 per item
• Television:$165 per item
• Computer:$15 per item
• Printer:$15 per item
• Scanner:$15 per item
• Monitor:$45 per item

非配件產品
運輸聯絡後 3 天內未被收取的訂單將被退回，顧客需支付重新投遞之費用。

• 對門雪櫃 / WashTower $1,014
• 藍牙耳機 / 藍牙喇叭 / 27” 或以下顯示器 $52
• 77” 或以上電視 $2,724
• 冷氣機 $350
• 其他產品 $175

配件產品
如於限期內未提取包裹，未被提取的訂單將被退回，顧客需支付重新投遞之費用。