Track My Order

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Q.
How can I track my order?
A.
Q.
Do I need to be registered to make a purchase?
A.
  • You do not have to create an account to make a purchase however only registered users can access discount codes and promotions via their account. Purchasing as a registered user also enables you to follow the status of orders directly on your 'My Account' page.

Q.
How can I place an order?
A.
  • Make a purchase on the LG Online Shop in 3 simple steps!

    1. Select the product you want to buy and click the "Add to basket" button.

    2. Choose whether to continue shopping or click "Proceed to checkout". When you are done shopping, click on "Your basket "and then click " Proceed to checkout ".

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
Can I amend the delivery address for my order?
A.
  • We recommend contacting us ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.

Q.
Can I change a product that I ordered?
A.
Q.
Why hasn’t my payment been taken yet?
A.
  • You do not have to create an account to make a purchase however only registered users can access discount codes and promotions via their account. Purchasing as a registered user also enables you to follow the status of orders directly on your 'My Account' page.

Q.
When will I receive my refund?
A.
  • Make a purchase on the LG Online Shop in 3 simple steps!

    1. Select the product you want to buy and click the "Add to basket" button.

    2. Choose whether to continue shopping or click "Proceed to checkout". When you are done shopping, click on "Your basket "and then click " Proceed to checkout ".

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
How will my product be returned?
A.
  • We recommend contacting us ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.

Q.
What if there is a fault with my product?
Q.
How can I cancel an order?
Q.
What Is your right to cancel?
Q.
Your complaint-handling process
Q.
Can you deliver outside of mainland UK?
A.
Q.
How much does delivery cost?
A.
  • You do not have to create an account to make a purchase however only registered users can access discount codes and promotions via their account. Purchasing as a registered user also enables you to follow the status of orders directly on your 'My Account' page.

Q.
Who will deliver my item?
A.
  • Make a purchase on the LG Online Shop in 3 simple steps!

    1. Select the product you want to buy and click the "Add to basket" button.

    2. Choose whether to continue shopping or click "Proceed to checkout". When you are done shopping, click on "Your basket "and then click " Proceed to checkout ".

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
What should I do if I will not be home at the time of delivery?
A.
  • We recommend contacting us ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.

Q.
I cannot locate my delivery. What should I do?
Q.
What should I do if my product arrives damaged?
Q.
How do I know if the product will fit?
Q.
Can I change my delivery date?
Q.
Can I change the payment method for an order?
A.
Q.
What are the available payment methods?
A.
  • You do not have to create an account to make a purchase however only registered users can access discount codes and promotions via their account. Purchasing as a registered user also enables you to follow the status of orders directly on your 'My Account' page.

Q.
How to obtain a copy of invoice
A.
  • Make a purchase on the LG Online Shop in 3 simple steps!

    1. Select the product you want to buy and click the "Add to basket" button.

    2. Choose whether to continue shopping or click "Proceed to checkout". When you are done shopping, click on "Your basket "and then click " Proceed to checkout ".

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
Your refund policy
A.
  • We recommend contacting us ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.

Q.
How to request a refund
Q.
Do you offer installation and disposal services?
A.
  • We offer installation and disposal services across our home appliances, excluding the LG Styler. Sign into your LG account to get these services at a reduced cost.

Q.
I’ve booked an installation service. When will this happen?
A.
  • The installation service will take place at the same time as delivery. If you have included other services, such as disconnection and disposal services, these will also take place at the same time as delivery.

Q.
Can you hardwire my new appliance?
A.
  • Unfortunately, we are unable to hardwire appliances.

Q.
Can you disconnect integrated appliances?
A.
  • We are only able to disconnect freestanding appliances.

Q.
What TV installation services do you offer?
A.
  • We currently offer TV Plug and Play and TV Wall Mounting services for selected LG TV models. The available services for your selected model will be displayed on the product buying page.

Q.
Do I need to do any preparation prior to the delivery and installation of my appliance?
A.
  • You will need to ensure that the area where the installation will take place is clear and accessible for the installation team to safely conduct the service. Electrical and plumbing supplies must be to a standard where they can be used for the installation of the new product. The location of where the new appliance will be installed must have a plug socket within 1m.

     

    If the new appliance needs to be connected to a water supply, please ensure the water supply can be switched off at the main stop valve. If you are having a washing machine installed, a jubilee clip must be supplied to secure the appliance to the wastepipe. Pipework must already be present and in good working condition.

Q.
Do I need to do any preparation prior to the disposal of my appliance?
A.
  • For Dishwashers, Washing Machines and Tumble Dryers, please ensure that any clothing is removed from the drum and water is emptied from the appliance (where applicable). For Refrigerators, please ensure that it has been defrosted and all food has been removed.