At LG we want you to have confidence in each and every LG product you own. That’s why we back out products with a LG manufacturer’s warranty.
The benefits given by the LG manufacturer's warranty are additional to other rights and remedies that you may have under a law, in relation to the goods to which this warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
OLED Signage
3 years parts & labour (some parts are replacement only)
Manufacturer's warranty
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, during the Warranty Period, authorise a free of charge repair of your signage or its included accessories if, in LG’s opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty, within such period. Product Warranty Period (commences from date of purchase and is conditional upon using the signage to display dynamic or non-static content only) 55” 36 months or 20,000 hours (based on usage of 18hrs per day) whichever is sooner 65” 36 months or 15,000 hours (based on usage of 12hrs per day) whichever is sooner. This LG manufacturer’s warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods
Place of service (if applicable)
Repairs on units may be required to be undertaken at a LG Authorised Service Centre. Transport costs to and from the service centre are not covered by this warranty. Repairs on units with a specified screen size larger than 106cm will be conducted at your premises if it is located within LG’s normal service area. You will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for calls made outside these hours
Services for which you will be asked to pay
This LG Manufacturer’s warranty does not cover:
This LG manufacturer’s warranty does not cover repairs to OLED Signage where:
This LG manufacturer’s warranty does not cover repairs necessitated by:
Other rights
The benefits given by this LG manufacturer’s warranty do not limit or restrict any other rights and remedies that you may have under law. Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
How to claim
To make a claim against this manufacturer’s warranty, you must contact LG within the applicable warranty period.
LED Signage
3 years parts & labour
Manufacturer's warranty
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for thirty six (36) months from date of purchase, authorise a free of charge repair your LED Signage product (including Indoor and Outdoor LED Signage and Transparent LED Film) or its included accessories if, in LG’s opinion, it needs because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty, within such period.
This LG manufacturer’s warranty only applies to within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty.
Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods
Place of service (if applicable)
Repairs on LED Signage product will be arranged by LG and must be returned to LG for repair. Transport costs to LG are not covered by this warranty. All returns for repair under this warranty must be pre-approved by LG and LG will not be obligated to pay freight for any unapproved return under this warranty. This warranty does not include on-site lab our charges to remove or install LED Signage products or to conduct on-site repairs. Repairs to LED Signage product may include refurbished parts. LG, in its absolute discretion, may provide a replacement LED Signage product (including refurbished LED Signage product)
Services for which you will be asked to pay
This LG Manufacturer’s warranty does not cover:
This LG manufacturer’s warranty does not cover repairs to LED Signage where:
This LG manufacturer’s warranty does not cover repairs necessitated by:
Other rights
The benefits given by this LG manufacturer’s warranty are in addition to other rights and remedies you have do not limit or restrict any other rights and remedies that you may have under law. Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
How to claim
To make a claim against this manufacturer’s warranty, you must contact LG within the applicable warranty period.
Commercial TV
3 years parts & labour
Manufacturer's warranty
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for three (3) years from date of purchase for your LG LCD Television and one (1) year for accessories (including remote control and 3D glasses (if applicable)), authorise a free of charge repair if, in LG’s opinion, it needs repair because of a manufacturing or materials defect. This LG manufacturer’s warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
Repairs on units with a specified screen size of 84cm (33 inch) or less will be conducted at a LG Authorised Service Centre. Transport costs to and from the service centre are not covered by this warranty. Repairs on units with a specified screen size larger than 84cm (33 inch) will be conducted at your home if you live within LG’s normal service area. You will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your home. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for calls made outside these hours.
Services for which you will be asked to pay
This LG Manufacturer’s warranty does not cover:
This LG manufacturer’s warranty does not cover repairs to LCD TV units where:
This LG manufacturer’s warranty does not cover repairs necessitated by:
Other rights
The benefits given by this LG manufacturer’s warranty do not limit or restrict any other rights and remedies that you may have under law. Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer’s warranty, you must contact LG within the applicable warranty period.
LCD Business Monitors
3 years parts & labour (some parts are replacement only)
Manufacturer's warranty
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for thirty six (36) months from date of purchase, authorise a free of charge repair of your Monitor or its included accessories if, in LG’s opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty, within such period.
This LG manufacturer’s warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
Repairs on units with a specified screen size of 106cm or less will be conducted at a LG Authorised Service Centre. Transport costs to and from the service centre are not covered by this warranty. Repairs on units with a specified screen size larger than 106cm will be conducted at your premises if it is located within LG’s normal service area. You will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for calls made outside these hours.
Services for which you will be asked to pay
This LG Manufacturer’s warranty does not cover:
This LG manufacturer’s warranty does not cover repairs to monitors where:
This LG manufacturer’s warranty does not cover repairs necessitated by:
Other rights
The benefits given by this LG manufacturer’s warranty do not limit or restrict any other rights and remedies that you may have under law. Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
How to claim
To make a claim against this manufacturer’s warranty, you must contact LG within the applicable warranty period.
Warranty information for LG IT products and business solutions including, data storage and monitors.
PC (laptops)
For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.
Manufacturer's warranty
Product | Warranty period | Special warranty conditions |
PC (laptops) | One (1) year parts and labour | N/A |
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will for one (1) year from date of purchase, authorise a free of charge repair, if, in LG’s opinion, the laptop needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period. Reference to LG laptop means LG laptop hardware products that are marked with the “LG” brand, including all standard components, but does not include:
This LG manufacturer’s warranty only applies to service within the country in which the unit was first purchased being Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the contents, because the data may be lost during repair of the product. You are responsible for reinstalling all content including software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under the terms of this manufacturer’s warranty.
Place of service (if applicable)
Repairs under the terms of this warranty will be conducted at an LG Authorised Service Centre. Service Centers are open during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for service outside these hours.
Services for which you will be asked to pay
This LG manufacturer's warranty does not cover:
Other rights
The benefits given by this LG manufacturer’s warranty are additional to other rights and remedies that you may have under law.
Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.
Monitor
Manufacturer's warranty
Product | Warranty period | Special warranty conditions |
LCD Monitor | Three (3) years parts and labour | N/A |
OLED Monitor | Two (2) years parts and labour | N/A |
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorise a free of charge repair of your Monitor or its included accessories if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty, within such period.
This LG manufacturer's warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product re-seller or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair maybe replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
Repairs on units with a specified screen size of 106cm or less will be conducted at a LG Authorised Service Centre. Transport costs to and from the service centre are not covered by this warranty. Repairs on units with a specified screen size larger than 106cm will be conducted at your premises if it is located within LG's normal service area. You will not be charged for travel. If you live outside this area, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Alternatively, you may transfer the unit to and from an LG Authorised Service Centre at your risk and expense. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge an additional fee for calls made outside these hours.
Services for which you will be asked to pay
This LG manufacturer's warranty does not cover:
This LG manufacturer's warranty does not cover repairs necessitated by:
Other rights
The benefits given by this LG manufacturer's warranty are additional to other rights and remedies that you may have under a law, in relation to the goods to which this warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer's warranty, you must contact LG within three (3) years of purchase, using the contact details below.
Projector
For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.
Manufacturer's warranty
Product | Warranty period | Special warranty conditions |
Projector | Three (3) years parts and labour | Battery warranty six (6) months repair or replacement warranty at LG selection |
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for three (3) years from date of purchase authorise a free of charge repair or replacement (at LG's election) for your projector (excluding battery) if in LG's opinion, the projector needs repair or replacement because of a manufacturing defect notified to LG in accordance with this warranty, within such period.
This LG manufacturer warranty only applies to service within Australia and New Zealand to units purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
Repairs under the terms of this warranty will be conducted at an LG Authorised Service Centre. Service Centers are open during normal business hours, Monday to Friday. LG’s Authorised Service Centre may charge an additional fee for service outside these hours.
Services for which you will be asked to pay
This LG manufacturer's warranty does not cover:
Other rights
The benefits given by this LG manufacturer’s warranty are additional to other rights and remedies that you may have under law.
Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.
Data Storage
Manufacturer's warranty
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, for two (2) years from date of purchase, authorise a free of charge repair or replacement (at LG's discretion) of your product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing and notified to LG in accordance with this warranty, within such period.
This LG manufacturer's warranty only applies to service within Australia and New Zealand to products purchased within Australia and New Zealand. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
If a repair is deemed necessary it will be conducted at an LG Authorised Service Centre. Transportation costs to and from the Service Centre are not covered by this Warranty. Service Centers are open during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge an additional fee for service outside these hours.
Services for which you will be asked to pay
This LG manufacturer's warranty does not cover:
Other rights
The benefits given by this LG manufacturer's warranty are additional to other rights and remedies that you may have under law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer's warranty, you must contact LG within two (2) years of purchase, using the contact details below.
Warranty information for LG air conditioners.
Air Conditioners
For warranty service, please keep your warranty certificate and your receipt to validate proof of purchase.
Manufacturer's warranty
Product | Warranty period | Special warranty conditions |
Window unitary | Two (2) years parts and labour | - |
Portable | Two (2) years parts and labour | - |
High wall split | Five (5) years parts and labour * | Plus an additional five (5) years limited warranty on the compressor. This warranty is for parts cover only and does not include cost of labour, refrigerant or other consumables # |
Cassette split | Five (5) years parts and labour ⚬ | - |
Ducted split | Five (5) years parts and labour ⚬ | - |
Multi F&FDX split | Five (5) years parts and labour ⚬ | - |
Multi V VRF | Two (2) years parts and labour | - |
* Applies to purchases 1st November 2012 onwards
⚬ Applies to purchases 1st June 2015 onwards
# Applies to purchases 1st September 2015 onwards
Residential application: House, apartment, townhouse, villa or flat (excluding serviced apartments or holiday letting).
Commercial application: Office, retail, wholesale, entertainment, recreation, health, aged care, school, college, universities or industrial. Hotel, motel, serviced apartment or holiday letting meaning short term transient accommodation.
Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will, from the date of purchase and for the periods mentioned above, authorize a repair of your LG product, if, in LG's opinion, it needs repair because of a manufacturing or materials defect appearing within, and notified to LG in accordance with this warranty.
This LG manufacturer's warranty only applies to service within Australia to units purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Place of service (if applicable)
Repairs to units located within metropolitan areas or within LG's normal service area will be conducted at your premises free of charge. If you live outside of metropolitan areas under the terms of this warranty, LG or its Authorised Service Centre may charge a travel fee to attend your premises. Service calls will be made during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge a fee for calls made outside these hours.
Services for which you will be asked to pay
This LG manufacturer's warranty does not cover:
Owner's responsibility
Normal maintenance recommended by the owner's manual is not covered by this express warranty and LG recommends that owners take the time to familiarize themselves with the operating and maintenance requirements, which include:
Other rights
The benefits given by this LG manufacturer's warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to claim
To make a claim against this manufacturer's warranty, you must contact LG within the applicable warranty period, using the contact details below.
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