Home Appliance : ThinQ | LG Hong Kong

A video opens with a hand falls off the side of a couch and the shadows move across it. The shot moves out to show a woman laying on a couch taking a nap. Switch to a shot of the LG Dual Inverter air conditioner as it turns on. Video then switches to the LG air purifier turning on across the room. Next the video shows a kitchen and zooms out from a focus on the LG dishwasher to the entire kitchen. The next shot shows an LG robot vacuum cleaner as it moves across the living room floor. The next shot shows the LG stove and oven installed in the kitchen and then the video shows the side angle of the LG Instaview refrigerator. The video switches to see the LG washer and dryer running. Next, a hand holds a phone with the LG ThinQ app open and a thumb hits the button to turn off the oven. Next a woman can be seen laying down talking into an AI speaker. The shot switches to a TV and in the upper right corner a message pops up to let the viewer know the refrigerator door has been left open. The video ends with the same woman sleeping on a bed with cereal scattered around her and on the floor and the robot vacuum comes into view to clean up.

Smart living begins with LG ThinQ

Enjoy smart home life with AI-powered appliances.

The more you use, the better it works

LG ThinQ technology learns about your lifestyle, habits, and preferences to meet all your needs.

Seamless connectivity with multi devices

LG ThinQ is built into a wide range of products, for completely connected living. Choose to stay connected everywhere, all day long.

Open platform provides freedom of choice

LG ThinQ platform is open with other digital assistants such the Google Assistant, Amazon Alexa and more.

Extra convenience with connected smart home

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Connect and control from anywhere

Control your appliances at anywhere with online connection.

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Connect for easier control

Simply control your smart appliances with the app or with voice commands.

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Efficient product maintenance

Optimize product performance to minimize energy use and monitor the status at anytime.

Meet your connected home assistant

A play/pause icon is on the bottom of the screen above three dots. The first dot is highlighted indicating this is the first of three videos in a carousel. A video opens with a family buckling into their car. The daughter leans forward to remind the mother she can turn on her LG refrigerator with her ThinQ app on her phone. The shot focuses on the mother's hand holding the phone and the screen shows the ThinQ app as she presses the button. The mother smiles to show her daughter it is now on and the shot changes to show the LG air conditioner turning on in the home.

Want to turn on the air conditioner before you get home?

Remotely turn on the air conditioner power and set the temperature anywhere with your smartphone.

A play/pause icon is on the bottom of the screen above three dots. The second dot is highlighted indicating this is the second of three videos in a carousel. A video opens with a woman walking over looking confused to a couch where her husband is seated. Her husband says something to relieve her. Nearby an AI speaker listens to their command and the video shot switches to show the LG washer and dryer in the laundry room.

You can control with just a simple voice commands.

If you have a smartphone, you can control the home appliance by voice without an AI speaker. ThinQ app provides convenient voice control of the appliance.

Is it challenging to manage consumables?

ThinQ APP notifies you when to replace the consumables and when to clean the product.

Getting started

ThinQ app is packed with intelligent features so you can get the most out of your connected living. Find out how to install the app by pressing the plus button.

Google Play Apple App Store

Step 1. ThinQ app download
Search for the LG ThinQ application from the Google Play or Apple App Store on a smart phone.

Step 2. Log-in
Log in with your LG account if you have one.

Step 3. Add a device
You made it to LG ThinQ app’s main page! Now time to connect your LG device(s).

Step 4. Select a device
Select which device you want to connect to.

Step 5. Go ahead!
Access your device(s) using the ThinQ app.

Optional AI speaker connection - connect Google home

1. Open Google home app and press ‘Add’.
2. Touch + to add your appliances.
3. Search LG ThinQ & Log in with ThinQ account.

GOOGLE HELP

Optional AI Speaker connection - Connect amazon alexa

1. Open Amazon Alexa app and go to menu.
2. Press “Skills & Games”.
3. Search LG ThinQ & Log in with ThinQ account.

AMAZON HELP

*Google, Google play and the Google home logo are trademarks of Google Inc. *Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. *App Store is a service mark of Apple Inc., registered in the U.S. and other countries. *Amazon, Alexa, Echo and all related logos and motions marks are trademarks of Amazon.com, Inc or its affiliates. *LG SmartThinQ is now renamed to LG ThinQ. *LG ThinQ service availability and 3rd party AI speaker compatibility may vary depending on the product model and region.

*Please note that Alexa is not compatible with ThinQ devices for users in Hong Kong and Macau.

Discover smart products

Frequently asked QUESTIONS

Press the plus button to see the answers.

Q. Which LG appliances and TV work with LG ThinQ App, Google Assistant and Alexa?

A. All LG appliances and TV with Wi-Fi embedded are compatible with LG ThinQ App, Google Assistant and Alexa.(voice assistant service differ by country)

Q. How do I connect LG appliances to LG ThinQ App?

A. Note that 5 GHz networks may not be supported.
Ensure the appliance is located close to the router with no obstacles between them.
Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

Q. Can I use my product nicknames to control LG appliances with LG ThinQ App, Google Assistant or Alexa?

A. Yes. You can use nicknames of your LG appliances.
To use voice command(where available), if you named air conditioner “Living Room AC” in LG ThinQ App,
say “Ok Google, turn on Living Room AC” to Google Assistant or "Alexa, ask LG to turn on Living Room AC".
Make sure that you set up product nickname with the space where it is located,
such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.
For TV, you can set nickname when you register TV from the Set Up TV for the Google Assistant app on your TV.
You can register multiple TVs with the same LG account, but each TV should have a different nickname.

Q. What does "Sorry, I can’t find the right product. Please launch LG ThinQ app and check your device list and product nickname?” mean?

A. This occurs when Google Assistant or Alexa is not able to understand product nickname or device type.
Check if your product nickname is appropriate for voice assistant service.

Q. What does "Sorry, that device is either not registered or is not compatible with LG ThinQ.” mean?

A. Your product is not supported by LG ThinQ or is not registered in the app.

Q. What does "Sorry, this function is not supported by the action for range" mean?

A. Your product is not supported by LG ThinQ or is not registered in the app.