Notice

Product support

Track my order

* Required Fields
Order number is required
Q.
Purchase flow
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.

Q.
Fail to order or pay
A.
  • Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our customer service at 3543-7777.

Q.
Fail to receive order confirmation email
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the given email. Please check if there’s any email from LG Electronics HK in your spam box or folder.

     

    For further assistant, please contact our customer service at 3543-7777.

Q.
Change / Cancel order
A.
  • We only accept order cancellation before the order is picked for delivery arrangement. Once it is arranged for delivery, it cannot be change or cancelled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.

Q.
Invoice
A.
  • Official invoice will be sent to the registered email upon the order completion. You may print out the email for record.

Q.
Delivery fee
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.

Q.
Delivery arrangement (Orders with accessory items only)
A.
  • Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our customer service at 3543-7777.

Q.
Delivery arrangement (Orders with non-accessory items )
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the given email. Please check if there’s any email from LG Electronics HK in your spam box or folder.

     

    For further assistant, please contact our customer service at 3543-7777.

Q.
Re-delivery fee
A.
  • We only accept order cancellation before the order is picked for delivery arrangement. Once it is arranged for delivery, it cannot be change or cancelled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.

Q.
Basic standard installation and special item installation fee
A.
  • Official invoice will be sent to the registered email upon the order completion. You may print out the email for record.

Q.
On-site inspection
A.
  • On-site Inspection before delivery is required for below products. We’ll contact you within 2 working days for arrangement upon placing the order.

     

    • 65” or above TV with wallmount installation
    • OLED G series
    • WashTower
    • Side by side refrigerator
    • Air Conditioner
Q.
Same-day disposal service
A.
  • We offer same-day disposal service at $150 / $200 (Side by side refrigerator and 70” TV or above). If you need this service, please ensure to click ‘Disposal of Existing Product’ when you add product to cart.

     

    You can also request to arrange free disposal service by emailing us at weeeseller@lge.com ( please note that same-day service is not guaranteed ). If we do not receive your request within 5 working days from the transaction, you shall be deemed no request of the disposal service. You can also contact Hong Kong Government supported recycler – ALBA IWS ( +852 2676 8888 ) for the service in future.

Q.
Product Eco-responsibility Ordinance (Cap. 603)
A.
  • Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the product as follows:

     

    • Air conditioner:$125 per item
    • Refrigerator:$165 per item
    • Washing machine:$125 per item
    • Television:$165 per item
    • Computer:$15 per item
    • Printer:$15 per item
    • Scanner:$15 per item
    • Monitor:$45 per item
Q.
Payment method
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.

Q.
Fail to complete payment
A.
  • Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our customer service at 3543-7777.

Q.
Change password / Email
A.
  • On-site Inspection before delivery is required for below products. We’ll contact you within 2 working days for arrangement upon placing the order.

     

    • 65” or above TV with wallmount installation
    • OLED G series
    • WashTower
    • Side by side refrigerator
    • Air Conditioner
Q.
Is it a must to be a LG member?
A.
  • We offer same-day disposal service at $150 / $200 (Side by side refrigerator and 70” TV or above). If you need this service, please ensure to click ‘Disposal of Existing Product’ when you add product to cart.

     

    You can also request to arrange free disposal service by emailing us at weeeseller@lge.com ( please note that same-day service is not guaranteed ). If we do not receive your request within 5 working days from the transaction, you shall be deemed no request of the disposal service. You can also contact Hong Kong Government supported recycler – ALBA IWS ( +852 2676 8888 ) for the service in future.

Q.
LG member exclusive privileges
A.
  • Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the product as follows:

     

    • Air conditioner:$125 per item
    • Refrigerator:$165 per item
    • Washing machine:$125 per item
    • Television:$165 per item
    • Computer:$15 per item
    • Printer:$15 per item
    • Scanner:$15 per item
    • Monitor:$45 per item
Q.
Private policy
A.
  • 非配件產品
    運輸聯絡後 3 天內未被收取的訂單將被退回,顧客需支付重新投遞之費用。

    • 對門雪櫃 / WashTower $1,014
    • 藍牙耳機 / 藍牙喇叭 / 27” 或以下顯示器 $52
    • 77” 或以上電視 $2,724
    • 冷氣機 $350
    • 其他產品 $175

    配件產品
    如於限期內未提取包裹,未被提取的訂單將被退回,顧客需支付重新投遞之費用。

Additional support