"The power indicator light will be our first indication as to whether the TV is actually receiving power"
"It is not rare for the power cable to come loose or disconnected. Let's check to ensure it is secure"
Ensure the power cable is connected firmly in the back of the unit as well as the outlet on the wall or power strip.
If the power cable is secure, proceed to step 3.
"Sometimes checking a different outlet can solve this issue. Have you tried a different outlet?"
If a different outlet has been attempted, proceed to step 4.
"Does the unit have an A/C power switch that could have been dis-engaged?"
If the unit has the option, check that the A/C power switch is engaged to the 'ON' position. This can often mistakenly be dis-engaged when moving or swiveling the TV
Note: Not all TVs will have this switch.
If the power switch is 'ON' or the device does not have one, proceed to step 5.
"As a last resort, I'd like to reset the unit completely"
If the unit will not turn on with either the remote or the front panel, and all of the previous steps have failed:
If all prior steps have failed, the unit may require service.
Determine where in the troubleshooting steps we left off. Proceed to complete the troubleshooting to determine whether the device will require service.
Service Options: LG Front Load Washer
Is this the first call for this problem?
If Yes: Continue with 1st Call Troubleshooting steps.
"The remote control is often the reason the device will not power on. Try the power button on the front of the unit."
Lets perform some simple troubleshooting steps to see if this issue can be resolved over the phone. After each step we complete, please press the power button on the front of the TV to test the power. The power button on the TV will allow us to properly test each step we attempt.
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