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Vudu - Poor Streaming Quality

  • Troubleshooting - Applications
  • Others
  • Troubleshooting
  • Last Updated 04/03/2013
BD- Vudu- Poor Streaming Quality


Poor streaming quality is often the result of a low network connection speed. If you experience poor quality video or videos have to stop and buffer frequently then the bandwidth of the home network may be insufficient. Network ready Blu-ray players will scan the available bandwidth and adjust the quality of the video so that it is presented without interruption.

Network Speed Requirements

The home network must meet the necessary speed requirements in order to stream.

For a smooth playback experience, a broadband internet connection is recommended.

Vudu requires a download speed of at least 5 Mbps (Megabits per second) for HDX streaming.

Vudu requires a download speed of at least 3 Mbps for HD streaming.

Vudu requires a download speed of at least 1 Mbps for SD streaming.

Note: This does not mean that if your network meets the minimum requirements that you will have uninterrupted playback.

Perform a Network Speed Test

The network speed can be tested by using the Vudu application installed on the device.

Select Vudu from the Premium Apps menu.

Scroll over to the My Vudu tab from the home page.

Select Info & Settings.

Start the test and allow the minute to elapse.

Repeat the test two more times and average the results together to get an idea of what bandwidth you have available for wired/wireless streaming.

Note: For the best streaming experience, LG recommends a download speed of at least 5 Mbps. If your network speed meets the requirements, check for software updates.

If your network speed is lower than 3 Mbps, you may wish to contact your Internet Service Provider to reset the signal.

If your network is well over 3 Mbps, attempt to stream an HD quality preview from Netflix to test the connection further.

Bandwidth Availability

There are several factors that may influence the available bandwidth of a home network.  You can attempt to increase the available bandwidth on your network by decreasing the amount of tasks being performed on other network devices. If you have more than one device connected to your network via a router, the total bandwidth available is split evenly between the different network devices.

If you are about to stream content to your network enabled Blu-ray player, you may want to stop other activities such as online gaming, video/music streaming, and file downloads. Stopping these activities while you stream content will leave more available bandwidth open for the player to use.

Perform a Network Reset

Unplug the power cable to the modem and router (if applicable) for 15-20 seconds.

Connect the modem back up first, then the router.

Check the streaming quality again.

If the problem continues after the network reset, contact your cable service provider for additional network troubleshooting.

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