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Netflix - "Cannot Connect To Netflix" Error Message

  • Troubleshooting - Applications
  • Others
  • Troubleshooting
  • Last Updated 22/11/2012
BD- Netflix- "Cannot Connect to Netflix" Error


This type of error message is usually the result of an incorrect network setting within the Blu-ray player.

Proper Connection

Make sure the player is properly connected to the home network.  If it is connected, check the network speed.

If not, search Connecting a Wired or Wireless Network in the search bar at the top of the page for further information.

Perform a Network Speed Test

The network speed can be tested by using the Vudu application installed on the device.

Select Vudu from the Premium Apps Menu.

Scroll over to the My Vudu tab from the Vudu home page.

Highlight Info & Settings in the My Vudu page.

Start the test and allow the minute to elapse to get a good idea of what bandwidth you have available for wired or wireless streaming.

Note: For the best streaming experience, LG recommends a download speed of at least 5 Mbps. If your network speed meets the requirements, check for software updates.

Network Speed Requirements

There are certain network speed requirements that must be met in order to stream.  For a smooth playback experience, a broadband internet connection is recommended.

Netflix requires a download speed of at least 3 Mbps (Megabits per second) for High Definition streaming.

Netflix requires a download speed of at least 1 Mbps for Standard Definition streaming.

Note: This does not mean that if your network meets the minimum requirements that you will have uninterrupted playback.

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