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LG Gas & Electric Laundry Dryer FAQ

  • How to Install and Operate
  • Others
  • Troubleshooting
  • Last Updated 21/11/2012


Section 1: Installation

1.1       What type of ducting does LG recommend that I use?

§  LG recommends that a rigid or semi-rigid metal duct is used for best performance. For additional information regarding dryer ducting please see our detailed knowledgebase article.


1.2       What type of electrical outlet do I need installed?

§  An electric dryer needs to be connected to a separate 240 VAC, 60-Hertz, single-phase circuit fused at 30-amperes. A gas dryer must be plugged into a 120 VAC, 60-Hertz grounded outlet protected by a 15-amperes fuse or circuit breaker.


1.3       What if I notice condensation on the dryer venting duct?

§  Check the venting for clogs. A clog or kink in the ducting can cause the warm moist air to back draft into the dryer or out of the duct connection on the back of the unit. If no clog can be found a professional installer may be needed to find the cause of the issue.


1.4       Can I reverse the dryer door?

§  Yes, the dryer door can be reversed to best suit your installation. For detailed instructions on how to reverse your dryer door consult the owner’s manual for your model.


1.5       Can gas dryers be converted to LP and vice versa?

§  Yes, you can buy a LP conversion kit through the Authorized Parts Distributor in your area. Note: Gas dryers are configured for natural gas installation from the factory. It is highly recommended to have the LP conversion kit installed by a certified gas fitter.

§  Eastern Time Zone: Encompass Parts 866-779-7906 (M-F 8:30am-6:00pm EST)

§  Central Time Zone: MCM Electronics, 800-824-9491 (M-F 7:00am-7:00pm CST)

§  Mountain, Pacific and All other Time Zones: Andrews Electronics, 800-274-4666 (M-F 8:00am – 4:45pm PST)


1.6       Can I convert an electric dryer to gas or vice versa?

§  No, an electric dryer cannot be converted to gas and vice versa.


1.7       Does a power cord come with the dryer?

§  The power cord is included with a gas dryer.


§  The power cord does not come with an electric dryer and will need to be purchased separately.  See the next question for assistance in determining what type of power connection you need to suit your home’s electrical configuration.


1.8       Does my dryer need a 3 prong or a 4 prong plug?

§  A 3-wire connection is required for all mobile and manufactured home installations, as well as all new construction before January 1, 1996. A 3-wire connection must be used where local codes do not permit grounding through the neutral wire. Failure to do so can seriously affect the operation of the product and your home’s electrical system.


§  A 4-wire connection is required for all mobile and manufactured home installations, as well as all new construction after January 1, 1996.  A 4-wire connection must be used where local codes do not permit grounding through the neutral wire. Failure to do so can seriously affect the operation of the product and your home’s electrical system.


§  If you’re unsure about your configuration or are uncomfortable configuring the plug yourself, please consult a qualified electrician or appliance installer.


Section 2: Common Product Questions


2.1       Why do I hear thumping/banging sounds?

§  A thumping sound that occurs at the beginning of the cycle but goes away after a short time may be a result of the dryer’s rollers. Between usages when the dryer sits idle flat spots may develop on the dryer’s rollers from the weight of the drum resting on them. In most cases this issue can be resolved by running another cycle. The heat and movement of the drum will reshape the rollers by softening the rubber and smoothing out the flat spots.

§  A sharper, more metallic thumping sound is usually generated by the clothes being dried or a foreign object in the drum. Buckles, zippers, and buttons will cause noise while the dryer is in operation. In addition, items left in pockets can come out and tumble inside the drum.

§  If you are drying a single item, the dryer may be louder during operation than with a more balanced load

§  For more information please see our detailed knowledgebase article.


2.2           What do I do if it takes multiple cycles to dry the clothing?

§  If the dryer is taking multiple cycles in order to dry the clothing, there are some areas to check before calling for support.

o   Check the dryer’s lint filter, ensure that it is clean and inserted correctly.

o   Ensure that dryer sheets have not been used. The chemicals contained on the dryer sheets may be interfering with the dryer’s moisture sensor and impacting the machine’s performance.

o   If the drum is overloaded, the dryer’s performance may be hindered. Confirm that the clothes are not packed so tightly inside the drum that they do not have room to tumble.

o   Ensure the dryer is leveled correctly and the home ductwork is installed correctly and is not clogged or kinked. For additional information please see our detailed knowledgebase article.



2.3               Where are the sensor strips located on the dryer?

§  The sensor strips are located on the interior of the drum on the exterior of the lint filter housing.



2.4           Why does LG not recommend the use of dryer sheets?

§  The chemicals in the sheets can collect on the humidity sensors inside the drum, preventing proper humidity sensing. This can cause the unit to shut off before the clothes are dry. For additional information please see our detailed knowledgebase article.



2.5               How can I check to see if my home venting is causing issues?

§  You will need to ensure that the proper venting is being used with your dryer. LG recommends you use either rigid or semi-rigid metal ducting. If rigid or semi-rigid duct cannot be used because of the install space a UL listed, multi-layered, metal flexible duct may be used between the dryer and the wall only. Confirm the ductwork is not kinked or torn. Additional information regarding recommended ducting can be found in our detailed knowledgebase article.



2.6               Where are the model and serial number located on the dryer?

§  The door will need to be opened in order for you to see the model and serial number tag. For units with a square door, the tag is usually located at the top of the door opening. For units with a round door, the tag is usually located at the bottom of the door opening.



Section 3: Product Features and Operation

3.1                   What does the SteamFresh™ cycle do?

§  It will refresh and reduce wrinkles in up to 5 garments in one 20 minute cycle.

NOTE: This feature is only available on LG Steam Dryers.


3.2                       How do I use the SteamFresh™ with my LG dryer?

§  Follow these steps in order to activate steam fresh (if applicable)


1      Fill the steam feeder on the front of the unit to the max fill line.

2      Power on the dryer and turn the cycle selector until the steam fresh cycle is selected.

3      Depending on the load (quantity of items), you may change the amount of time for the cycle by pressing the MORE TIME or LESS TIME button (the display will indicate the number of items you intend to use with the cycle.)

4      Press the START/PAUSE key to start the cycle. For additional information please see your models owner’s manual or see our other detailed knowledgebase articles.

NOTE: This feature is only available on LG Steam Dryers.


3.3               What does the SteamSanitary™ cycle do?

§  It uses steam to safely sanitize items marked as non-washable.


3.4               What does the Antibacterial option and cycle do?

§  On some models this is an option that can be added to cycle, while on other models it is an actual cycle. It is a cycle that is ideal for fabric types that would be used in a Normal, Cotton/Towels, or Heavy Duty cycle.  


3.5               What does the EasyIron™ function do?

§  It will evenly and lightly moisten the load prior to the end of the cycle. This will make ironing easier and more efficient.


Note: EasyIron™ will leave the clothes slightly damp at the end of the cycle.


3.6                       What is FlowSense™?

§  The FlowSense™ feature will sense and alert you to blockages in the ductwork and lint filter that reduce exhaust flow from the dryer.


3.7               What is ReduceStatic™?

§  ReduceStatic™ injects steam late in the drying cycle to virtually eliminate the static electricity caused by dry fabrics rubbing together.


3.8                        What is the custom program?

§  Custom program will allow you to save your preferred settings. So they can quickly be recalled and used again for another load.


3.9                       What is TrueSteam™ technology?

§  It generates steam and incorporates it into the dry cycle to reduce wrinkles and odors.



3.10           Why is the cooling light lit during a dry cycle?

§  The drying cycle has 2 parts: a dry mode and a cool down mode. When the dryer is started, the drying light will flash and the cooling light will stay illuminated. When the cool down portion of the cycle begins the cooling light will begin to flash. It will start to flash when the cycle has 5 minutes remaining and will continue until the cycle ends.


3.11           Why does the check filter light blink when the filter is cleaned?

§  The check filter light flashes any time the machine is turned on. It serves as a reminder to clean the lint filter before the cycle is started.


3.12           What is the difference between a sensor and manual dry cycle?

§  The sensor dry cycles utilize LG’s unique dual sensor system to detect and compare the moisture level in the clothes and in the air to adjust the drying time as needed for superior results. The manual dry cycles are used to select a specific dry time and temperature level to dry the clothing items.


3.13           Why are there pauses between the estimated time advancing?

§  The dryer will continually check the level of humidity during a sensor dry cycle. While the humidity checks are being performed, the timer on the dryer may temporarily stop advancing to allow the dryer to gauge how much remaining time is required for the unit to complete the cycle.


Section 4: Caring for your LG Product


4.1               Can the dryer sensor strips be cleaned?

§  Yes the sensor strips can be cleaned. If necessary, use a lightly damp cloth to wipe over the sensor strips in order to clean them.


4.2               How often should I check/clean my home duct work?

§  The home duct work should be checked for lint buildup and cleaned at least once a year. For more information please see our knowledgebase article.


4.3               What do I need to use to clean the outside of the dryer?

§  The exterior of the dryer can be cleaned with warm water and a mild, non-abrasive household detergent. NOTE: Do not use chemical cleaners on the dryer’s exterior.


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