If your TV only displays in a certain color, such as red or blue, the HDMI cable connection may need to be
inspected.
If color distortion occurs on certain channels or screens, the issue is likely with the broadcast signal rather
than the TV itself.
If all screens show abnormal colors, perform a Picture Test to check for issues with the TV.
During the Picture Test, if the test image also appears abnormal, please contact LG Support for further
assistance.
Possible causes of TV color distortion
- The signal from the set-top box or connected external device is unstable.
- The HDMI cable is loosely connected to the TV or is damaged.
- The antenna broadcast signal sent to the TV is unstable.
- The TV itself is malfunctioning.
Perform Pixel Cleaning to Resolve Screen Issues
If the screen issue continues after performing Pixel Cleaning multiple times, please contact LG Support for
assistance.
How to perform Pixel Cleaning
- OLED TV [webOS22~] released from 2022 onward: Remote control Settings [
]
button → [All Settings] →
[General] → [OLED Care] → [OLED Panel Care] → [Pixel Cleaning]
- OLED TV [webOS6.0] released in 2021: Remote control Settings []
button → [All Settings] → [Support] →
[OLED Care] → [OLED Panel Care] → [Pixel Cleaning]
- OLED TV [webOS5.0] released in 2020: Remote control Settings []
button → [All Settings] → [Picture] →
[OLED Screen Care] → [Pixel Refresher]
- OLED TV [webOS4.5] released in 2019: Remote control Settings []
button → [All Settings] → [Picture] →
[Additional Settings] → [OLED Panel Settings] → [Pixel Refresher]
- OLED TV [webOS4.0] released in 2018 or earlier: Remote control Settings []
button → [All Settings] →
[Picture] → [OLED Panel Settings] → [Pixel Refresher]
Steps for Pixel Cleaning on TVs released from 2024 onward [webOS24~]
-
1. Press the remote control Settings []
button, then select the All Settings [
]
icon on the top left of the
screen.
-
2. Select [General], then [OLED Care].
-
3. Select [OLED Panel Care].
-
4. Choose [Pixel Cleaning].
-
5. Select [Start Now] to begin Pixel Cleaning.
※ Pixel Cleaning takes about one hour. Do not unplug the TV during the process.
Perform [Screen Self-Diagnosis] to Check for TV Issues
Use the Screen Self-Diagnosis (Picture Test) function to check for TV issues.
How to navigate to Screen Self-Diagnosis (Picture Test)
- OLED TV [webOS24~] released from 2024 onward: Remote control Settings []
button → [All settings] →
[Support] → [Screen Self-Diagnosis]
- OLED TV [webOS22~23] released in 2022, 2023: Remote control Settings []
button → [All Settings] →
[General] → [OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]
- OLED TV [webOS 6.0] released in 2021: Remote control Settings []
button → [All Settings] → [Support] →
[OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]
- OLED TV [webOS 5.0] released in 2020: Remote control Settings []
button → [All Settings] → [Support] →
[Additional Settings] → [Picture Test]
- OLED TV [~webOS 4.5] released in 2019 and earlier: Remote control Settings []
button → [All settings] →
[Picture] → [Picture Test]
- QNED, NANO Cell, Ultra HD, LED TV [webOS6.0~] released from 2021 onward: Remote control Settings []
button → [All Settings] → [Support] → [Screen Self-Diagnosis]
- [webOS5.0] TV models released in 2020: Remote control Settings []
button → [All Settings] → [Support] →
[Additional Settings] → [Picture Test]
- [~webOS4.5] TV models released in 2019 and earlier: Remote control Settings []
button → [All Settings] →
[Picture] → [Picture Test]
Steps for Picture Test on TVs released from 2024 onward [webOS24~]
- 1. Press the remote control Settings []
button, then select the All Settings []
icon on the
top left of the screen.
-
2. Select [Support], then [Screen Self-Diagnosis].
-
3. Review the test image shown on screen.
If the image displayed is abnormal, please note down your TV model and contact LG Support for assistance.
※ To check your TV model name, select [No] when prompted during Screen Self-Diagnosis.
If Screen Self-Diagnosis detects no issue, check the HDMI cable connection
If the Picture Test shows no issues, it is likely that the issue does not lie with the TV itself.
Inspect the HDMI cable that connects the set-top box or another external device to the TV.
Reconnect the set-top box HDMI cable
Turn off both the TV and set-top box. Disconnect the HDMI cable (or component) from the back of the TV and
reconnect it.
It is recommended to use a genuine HDMI cable.
Inspect HDMI cable connection using Quick Help function
Go to [Quick Help] from the TV’s settings menu and select [HDMI inspection] to check the cable connection.
This function is available on models released after 2019.
How to perform automatic HDMI cable inspection
TVs released from 2023 onward [webOS 23~]: Remote control Settings []
button → [All Settings] → [Support] →
[Quick Help] → [Self-diagnosis and Care] → [RF / HDMI]
TVs released in 2022 and earlier [~webOS 22]: Remote control Settings []
button → [All Settings] → [Support] →
[Quick Help] → [Check Items] → [Check the status of TV] → [RF / HDMI]
※ Note: Some TV models may not support this function.
- If the HDMI cable test detects an issue, please replace the cable with a genuine HDMI cable.
- If no issue is found, inspect the set-top box or other connected external device.
Frequently Asked Questions (FAQ)
-
Q. My TV model does not have the self-diagnosis function. What should I do?
Please run a Picture Test instead or contact LG Electronics Customer Support.
-
Q. I ran the Picture Test and the test image looked blue.
If the test image shows abnormal colors, there may be an issue with the TV. Please contact LG Support.
-
Q. I followed the guide but the issue remains.
Please contact LG Support for a detailed consultation and inspection.
This guide was created for all models, so the images or content may be different from your
product.
