If your LG TV is not connecting to the internet, first check if other devices, such as a smartphone or laptop, can connect to the same network.
If no devices can connect, the issue is likely with your router or internet service provider (ISP). If the TV is the only device that won't connect, there may be a network settings issue, or your TV may need service.
Additionally, if no network name appears under [Network Connection], please contact LG Customer Support for further assistance.
Why Isn’t My LG TV Connecting to the Internet?
- The router may be turned off, or there may be a temporary outage with your internet service provider (ISP).
- The TV may be too far from the router, or walls and other obstacles may be causing an unstable signal.
- The TV’s network settings may be incorrect, or the Wi-Fi password was entered incorrectly (check uppercase and lowercase letters).
- If your router's name does not appear at all in the TV’s network settings, your TV may need service.
How Do I Fix TV Internet Connection Issues?
Check the Network Using Another Device or a Mobile Hotspot
- Check if other devices, such as a smartphone or laptop, can connect to the same Wi-Fi network. If no devices can connect, try restarting or resetting your router.
- If your TV is the only device that won't connect, turn on your smartphone’s [Mobile Hotspot] and try connecting the TV to it. If it connects successfully to the hotspot, your TV is working properly, and the issue may be related to your internet service provider (ISP) or router.
How to Set Up a Wireless Internet Connection on Your TV
Press the [Settings (gear icon)] button on your TV remote and follow the path below to reconnect to your network.
For a wired connection, connect an Ethernet cable to your TV. Your TV will automatically detect the network.
How to Connect to Wi-Fi by TV Model Year
- 2021 and later TVs (webOS 6.0 or later):
Press [Settings] on the remote → Select [All Settings] on the TV screen → [General] → [Network] → [Internet Connection] → [Wi Fi Connection]
- 2020 TVs (webOS 5.0):
Press [Settings] on the remote [Settings] → Select [All Settings] on the TV screen → [Connection] → [Network Connection Settings] → [Wi Fi Connection]
- 2019 and earlier TVs (webOS 4.5):
Press [Settings] on the remote → Select [All Settings] on the TV screen → [Connection] → [Wi Fi Connection]
- 2018 and earlier TVs (before webOS 4.0):
Press [Settings] on the remote → Select [All Settings] on the TV screen → [Network] → [Wi Fi Connection]
- 1.Press the [Settings (gear icon)] button on your remote and select [All Settings] at the top left of the screen.
- 2.Select [General], then choose [Network].
- 3.Select [Internet Connection], choose [Wi-Fi Connection], select your wireless network, and enter the password.
* Note: Wi-Fi passwords are case-sensitive.
- 4.Confirm that your TV is connected to the internet.
Check the Network Connection Status and Restart Your Router
If you notice any issues on the network status screen, check the following:
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If your TV is not connected to the router:
Wired connection: Check if the Ethernet cable is securely connected.
Wireless connection: Make sure your Wi-Fi network name and password are entered correctly.
If everything appears correct, restart both your router and modem, then reconnect.
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If your router is not connected to the modem, or your modem is not connected to the internet:
Restart your router and modem.
Unplug your modem’s power cable, wait about 10 seconds, then plug it back in.
Unplug your router’s power cable, wait about 10 seconds, then plug it back in.
Frequently Asked Questions (FAQ)
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Q. My TV is far from the router. Will a Wi-Fi extender help?
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A. A Wi-Fi extender can improve your signal range, but depending on your environment, it may cause slower speeds or unstable connections.
For a more reliable connection, move your router closer to your TV or use a wired Ethernet connection.
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Q. No Wi-Fi networks appear in my TV settings. What should I do?
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A. If the Wi-Fi list is empty or the [Wi-Fi Connection] menu is disabled, your TV may need service. We recommend contacting LG Customer Support for assistance.
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This guide was created for all models, so the images or content may be different from your
product.
