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  • Document Contents
    Operation
    [ThinQ] (iOS) When registering my product, ThinQ app says Wi-Fi password to “LG_Smart_~~~” network is incorrect.
    How to Use LG ThinQ■ Incorrect password during product registration - During “Connect Product“ step, do you see Incorrect Password for Networkerror message?1)The 8-character password is a repetition of the last 4 characters of‘LG_Smart_OOO...
  • Document Contents
    Troubleshooting
    My washing machine is making noise during spin cycle.
    Do you hear vibrating, thumping, clicking or whirring sound during spin cycle? This can be the reason ● Unbalanced laundry load ● Clogged / blocked drainfilter or buildups inside the tub ● Drain / Supply hose istoo long. ● Shelves or cabin...
  • Document Contents
    Troubleshooting
    My washing machine is frozen.
    Is your washing machine not working due to the cold weather? Need help My washing machine stopped working with [FF] (Freeze Failure)[u51] or[OE] (Water outlet Error) error code appearing on the control panel. Shall we take a closer look? W...
  • Document Contents
    Operation
    How do I use the [Condenser Care] cycle?
    How do I use the [Condenser Care] cycle? Do you want to maintain the condenser as clean as possible? Do you want to know what [Condenser Care] is? Shall we take a closer look? The condenser transforms warm and moist air from damp laundry to...
  • Document Contents
    Troubleshooting
    My washing machine is frozen and it’s not working.(IE,OE)
    Are you getting [FF] (Freeze Failure), [OE] (Water Outlet Error) or [IE] (WaterInlet Error) error code and the washing machine has stopped working? Shall we take a closer look? When cold weather continues it can cause water remaining inside...
  • Document Contents
    Troubleshooting
    [ThinQ] Not getting the notifications.
    How to Use LG ThinQ■ [ Inquiry ]1.Not getting push notifications.2.Not getting notifications when washer or dryer finish a cycle ?3.Since last november, i dont receive any notice info of my appliance from thisapp. What is going on ?[ Cause...
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