Skip to Contents Skip to Accessibility Help

XO3QBK

Help Library

Topic

  • Document Contents
    Troubleshooting
    It can't recognize USB
    SymptomUSB storage is not recognized. How to fixIt can only recognize Flash type USB storages that supports USB 1.1 and 2.0version with FAT16 , FAT32 , NTFS format.- exFAT format is not supported.- Only some models support USBexternal hard ...
  • Document Contents
    Troubleshooting
    I can't get wired/cable broadcasting
    SymptomYou can’t watch wired (cable) channel. How to fixIf you can watch channels 1~13, press “Select Function” or “Menu” button of thevideo remote control and set the broadcasting as Wired/Cable and click the startbutton of Auto Channel Se...
  • Document Contents
    Troubleshooting
    I can't play Youtube video
    SymptomWhen playing video on Youtube, it buffers too long or it doesn’t play at all. How to fix1. If there are 5 antenna signal bars, there is no problem. But if there are 3and below, it implies unstable network.※ You can check from theYout...
  • Document Contents
    Troubleshooting
    Speaker doesn't work
    Symptom Sound doesn’t come out of the speakers. How to fix① Check if the cable is properly connected to the speaker.② Check if it is Mute mode. If it is Mute, there will be‘x’ mark as below.
  • Document Contents
    Operation
    Smart Audio (Music Flow) becomes ungrouped
    SymptomSometimes Smart Audio(Music Flow) becomes ungrouped. How to fix1. Alarm ringing - It is set to be ungrouped automatically if the alarm rings,for user’s convenience. 2. Power OFF/ON - If youturn off the power while it is grouped, the ...
  • Document Contents
    Operation
    If the device is connected to Google Cast for Audio App, I can't group
    Symptom1. Group Icon becomes deactivated in the Connected Speaker list if Google Castfor audio App is connected to NP8350.2. If the device is connected to Google Cast for Audio App, the group becomesungrouped. ※ Model : NP8350 How to fix1. ...
See more

Contact LG HK

Telephone
WhatsApp Service
Email
Customer Feedback
Your Voice to The President
LG Support
Need information? Got a question? We can help.
Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.