Promotion gift redemption procedure and Terms & Conditions
(1) Customer who purchases the designated product via LG Electronics HK Ltd (hereafter refer to as “LG HK”) authorized reseller within the promotion period becomes an eligible customer.
(2) Eligible customer (hereafter refer to as “Customer”) must self-register within 30 days after purchase by either registration method below:
The Customer must provide the following information when registers:
(1) Customer who purchases the designated product via LG Electronics HK Ltd (hereafter refer to as “LG HK”) authorized reseller within the promotion period becomes an eligible customer.
(2) Eligible customer (hereafter refer to as “Customer”) must self-register within 30 days after purchase by either registration method below:
Remark:
a. If the product is delivered more than 30 days after the invoice date, the customer must send a WhatsApp message to (852) 9333 5376 within 14 days of delivery date. The message should include:
i. A gift redemption registration form with all the required information and supporting documents.
ii. An Installation Job Sheet provided by the LG installation team.
b. Gift redemption registrations will only be accepted for deliveries and installations that occur within 120 days of the invoice date. Late registrations will not be accepted.
The Customer must provide the following information when registers:
| a. Full name of the customer (Same as valid ID) | f. Product serial number (For TV, a screenshot of the serial number displayed on the TV screen is required^^) |
| b. Mobile number | g. Name of retailer |
| c. Email address (For notification and confirmation purpose) | h. Purchase Invoice number## & Electronic Payment Receipt^ (e.g.Visa, Master Credit Card, PayME, Alipay and etc.) |
| d. Product category | i. Purchased date |
| e. Product model number | j. Pick-up point / Delivery Information |
#If the customer is not a HKID card holder, please provide the valid passport number for final verification. ## Handwritten receipt is not accepted. ^ Full payment is required to be made within the specified promotion period. ^^ Click to download the Instruction on a screenshot of the serial number displayed on the TV screen | |
(3) If the customer does not complete the registration within the designated registration period, it is deemed as to renounce the claim of the regarding promotion gift.
(4) The gift redemption registrant should be the purchaser of the LG products. Otherwise, the registration shall be disqualified.
(5) Upon the completion of registration and information verification, the customer will be informed the redemption reference number and the confirmed gift collection period for identity verification during gift redemption.
(6) The customer, who has completed the registration, must present the following supporting documents to redeem the entitled gift at the selected pick-up point of the redemption centre within the specific redemption period. Any incomplete, revised or insufficient supporting documents will not be accepted:
(7) If the customer cannot bring along the valid supporting documents as specified in paragraph 6 above to the designated redemption centre to redeem the entitled gift(s) within the redemption period, he/she can authorize the third party to collect the entitled gift on behalf of him/her at the redemption center. Subject to the foregoing, the authorized party has to present the relevant customer's HKID card photocopy, authorization letter and the valid supporting documents as specified in paragraph 6 above regarding the promotion gift redemption requirement.
(8) All valid supporting documents for gift redemption are for one transaction only.
(9) If the customer who has completed the registration does not redeem the entitled gift by presenting the valid supporting documents within the redemption period, it is deemed as to renounce the claim of the entitled gifts.
(10) Gifts availability is till stock last and on first-come-first-served basis.
(11) The redeemed item cannot be exchanged for cash.
(12) Should the redeemed item be LG Electronics product, it will be under the existing warranty scheme of LGEHK.
(13) Should the redeemed item be non-LG Electronics product, LGEHK shall not be liable to customers for any damages, loss or other liability whatsoever or any consequential, incidental or special damages suffered or incurred by customers as a result of using these items.
(14) LGEHK reserves the right to modify the terms and conditions of the relevant promotion and change the gift item without any notification made separately to Customer in advance, however the changes will be announced in LGEHK’s official website.
(15) To know more LG promotion details, terms and conditions, please visit https://www.lg.com/hk_en/promotions.
(16) The personal data provided by the Customers shall be kept confidential, but LGEHK may provide such information to the gift redemption centre appointed by LGEHK for the purpose of arranging this gift redemption.
(3) If the customer does not complete the registration within the designated registration period, it is deemed as to renounce the claim of the regarding promotion gift.
(4) The gift redemption registrant should be the purchaser of the LG products. Otherwise, the registration shall be disqualified.
(5) Upon the completion of registration and information verification, the customer will be informed the redemption reference number and the confirmed gift collection period for identity verification during gift redemption.
(6) The customer, who has completed the registration, must present the following supporting documents to redeem the entitled gift at the selected pick-up point of the redemption centre within the specific redemption period. Any incomplete, revised or insufficient supporting documents will not be accepted:
(7) If the customer cannot bring along the valid supporting documents as specified in paragraph 6 above to the designated redemption centre to redeem the entitled gift(s) within the redemption period, he/she can authorize the third party to collect the entitled gift on behalf of him/her at the redemption center. Subject to the foregoing, the authorized party has to present the relevant customer's HKID card photocopy, authorization letter and the valid supporting documents as specified in paragraph 6 above regarding the promotion gift redemption requirement.
(8) All valid supporting documents for gift redemption are for one transaction only.
(9) If the customer who has completed the registration does not redeem the entitled gift by presenting the valid supporting documents within the redemption period, it is deemed as to renounce the claim of the entitled gifts.
(10) Gifts availability is till stock last and on first-come-first-served basis. If the promotional gift is out of stock, LG reserves the right to substitute it with a gift of similar value.
(11) The redeemed item cannot be exchanged for cash.
(12) Should the redeemed item be LG Electronics product, it will be under the existing warranty scheme of LGEHK.
(13) Should the redeemed item be non-LG Electronics product, LGEHK shall not be liable to customers for any damages, loss or other liability whatsoever or any consequential, incidental or special damages suffered or incurred by customers as a result of using these items.
(14) LGEHK reserves the right to modify the terms and conditions of the relevant promotion and change the gift item without any notification made separately to Customer in advance, however the changes will be announced in LGEHK’s official website.
(15) LGEHK reserves the right of final arbitration on gift regulations, redemption details and other disputes without any prior notification.
(16) To know more LG promotion details, terms and conditions, please visit https://www.lg.com/hk_en/promotions.
(17) The personal data provided by the Customers shall be kept confidential, but LGEHK may provide such information to the gift redemption centre appointed by LGEHK for the purpose of arranging this gift redemption.
Redemption Gift Change Notification:
The following sound bar models have been discontinued and will be replaced with new replacement models:
Sound Bar model # GX.DHKGLLK will be replaced by SG10TY.DHKGLLK
Sound Bar model # SN10Y.DHKGLLK will be replaced by S95TR.DHKGLLK
Sound Bar model # SN4.DHKGLLK will be replaced by S40T.DHKGLLK
Sound Bar model # S77S.CHKGLLK will be replaced by S70TY.AHKGLLK
We appreciate your attention to this matter.
Gift redemption centre
| Kowloon | Hong Kong | Macau | ||
|---|---|---|---|---|
| Address | Room B, 2/F., Po On Commercial Building, 198 Nathan Road, Kowloon (Jordan MTR Station Exit D) | Room 201, 2/F., Shun Hei Causeway Bay Centre, 492 Lockhart Road, Causeway Bay, Hong Kong (Causeway Bay MTR Station Exit C) | Avenida Marginal Do Lam Mau No.553-557, LJS.AW,AV, BLOCO E, EDIF. VAN SION SON CHUN, RC, Macau | |
| Opening hours: | Mon – Sat: | 11:30 - 19:30 | 11:30 - 19:30 | 09:00-13:00 & 14:30-18:30 (Monday-Friday) 09:00-13:00 (Saturday) |
| Sun: | 14:00 – 18:00 | Closed | Closed | |
| Public holidays & Dec 31: | Closed | Closed | Closed (Opening on Dec 31) | |
| Customer hotline: | Closed (Opening on Dec 31) | (853) 2826 0302 | ||
Notice
| Kowloon & Hong Kong | Macau | |||
|---|---|---|---|---|
| Special service hours for 2026 | February 16 (Chinese New Year’s Eve)
April 5 (Ching Ming & Easter Holiday)
May 24 (Birthday of the Buddha)
October 18 (Chung Yeung Festival)
December 24 (Christmas Eve)
December 31 (New Year's Eve)
+ All Public Holidays | Closed | February 15 - 22 (Chinese New Year)
| Closed |
September 25 (Chinese Mid-Autumn Festival)
| 11:30 - 17:00 | |||
| Typhoon & Black Rainstorm Signal Arrangement | Typhoon Signal No.8 or above, or black rainstorm warning | |||
| Issued during open hours | Closed | Issued during open hours | Closed | |
| Cancelled at or before 12 noon | Re-open 3 hours thereafter | Cancelled at or before 12 noon | Re-open 3 hours thereafter | |
| Cancelled after 12 noon | Closed | Cancelled at or before 12 noon | Closed | |
Hours of operation:
Mon - Fri, 11:30 – 19:30
Closed on saturdays, sundays and public holidays
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