We will give you LG warranty information here We will give you LG warranty information here

Warranty

We will give you LG warranty information here

Service Commitment

LG’s mission is to create value for customers. We are committed to improve the life of our customers by putting the customers first, and delivering the best possible pre and after sales services in the way they want.

Welcome to contact for detailed information

  • Customer Service Hotline (852) 3543 7777
  • Personal Computer Hotline (852) 3543 7779
  • E-mail cshelpdesk@lge.com
  • LG Website http://www.lg.com

If you want to receive an additional 3 months warranty (except mobile products, beauty products & personal computer products), please complete warranty registration within 1 month after purchase at https://www.lg.com/hk_en/support/my-lg/product-registration.

Privacy Statement

You are aware that any information supplied by you after purchase of our product will be retained by LG Electronics HK Ltd. and will not be released to third parties. You also authorize LG Electronics HK Ltd. to send you direct promotion materials.
Please contact our Customer Service Hotline at (852) 3543 7777 if you wish to modify or erase your provided personal information.
Thank you for your purchase of LG Electronics product under the terms and conditions listed on this warranty card

IMPORTANT: Please keep and present this warranty card and purchase invoice when services are rendered. Otherwise, this warranty will be voided.


Standard Warranty Period (All Products) #

Warranty Period
Product Type Product Description Warranty Period (Year) Specific Warranty Condition
Refrigerator Side by Side 3
Multi Door Freezer 3
Top Freezer Refrigerator 3
Bottom Freezer Refrigerator 3
Compressor 10 10 years warranty on Compresser - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Vacuum Cleaner Vacuum Cleaner 1
LG CordZero™ A9 2
LG CordZero™ A9 Motor 10 10 years warranty on LG CordZero™ A9 Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts, the cost will also be charged to customer.
LG CordZero™ A9 Battery 1
LG CordZero™ A9 Tool 1
Washing Machine Clothes Dryer 2
Clothes Washer 2
Direct Drive Motor 10 10 years warranty on Direct Drive Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Smart Invertor Motor 10 10 years warranty on Smart Invertor Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Beauty Product Product 1
Embedded Battery 6 months
Air Care Air Purifier 2
Wearable Air Purifier 1
Dehumidifier 2
Dehumidifier Inverter Compressor 10 10 years warranty on Dehumidifier Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Styler Styler 2
Inverter Compressor 10 10 years warranty on Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Window Air Conditioner Window Air Conditioner 2
Inverter Compressor 10 10 years warranty on Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Split Type Air Conditioner Split Type Air Conditioner 1
Dual Inverter Compressor 10 10 years warranty on Dual Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
AO Home Theater 1
AV Product DVD Player 1
DVD Recorder 1
Player with HDD 1
Home Audio 1
Home Theater System 1
Photo Pocket Printer 1
Projector 3
Commercial TV Commercial LED/ LCD TV 3
Signage Commercial LED/ LCD Monitor 3
LED/ LCD Monitor / Personal TV (MTV) LCD Monitor / Personal TV (MTV) 3
LED/ LCD Monitor Accessory Power Adaptor 3
TV OLED/LED/ LCD TV 3
OLED Monitor OLED Monitor 3
TV Accessory 3D Glasses N/A
USB WIFI dongle 1 (Standalone)
Motion Remote 1 (Standalone)
Video Call Camera 1 (Standalone)
Personal Computer Personal Computer (Except Battery) 2
Battery 6 months
Accessory Bluetooth Headset 1
# This warranty period is only applicable for new authorized products.

Standard Warranty

Applicable for HK & Macau Area

Audio & Video & Pocket Photo Printer / Monitor / Television / Projector
  1. (1) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  2. (2) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty does not include in home repair service with the expectation of Monitor and TVs with a diagonal screen size of 20 inches or above.
  3. (3) If check-up or repairing is required; customer must present the original invoice. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) For products don’t have in home repair service, customer is expected to deliver and collect their products to and from the LGEHK Service Centre.
  6. (6) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. c) Installation maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  7. (7) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong / Macao SAR only.
  11. (11) Transportation charges to outlying island shall be borne by customer.
  12. (12) LGEHK and its Authorized Service Centres reserve the right to use factory remanufactured parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.
  13. (13) If the product needs to be repaired, the repair parts may be new or factory remanufactured.
  14. (14) Due to the complexity of LCD displays on TV, dead or bright pixels may sometimes occur. If the LCD panel have 5 dead / bright pixel or above occurs within 10 days from the date of purchase, then you can ask to replace the product.
  15. (15) OLED Signage : 3 Years and Contents type is No Static Image/ Dynamic Contents Only
    * 55inch : for under 18 hours use a day / 65inch : for under 12 hours use a day
  16. (16) Burned-in images resulting from display of an image over an extended period of time or peak brightness mode of long usage time.
Product Warranty Period #
Product Warranty Period
Product Warranty Period
Audio & Video & Pocket Photo Printer 1 year
Projector 3 years
OLED Monitor 3 years
LED/LCD Monitor 3 years
OLED/LED/LCD TV/Signage 3 years
Remote Control 3 months
# This warranty period is only applicable for new authorized products.

Standard Warranty

Applicable for HK & Macau Area

Washing Machine / Combo Washer Dryer / Refrigerator / Vacuum Cleaner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides at least ONE year warranty from the date of purchase. (The warranty period provided by each product and accessory is different. For details, please refer to Standard Warranty Period Page) The design of this product is not valid for commercial purpose..
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty is applied in vacuum cleaner only.
  4. (4) If check-up or repairing is required; customer must present the warranty card and original invoice. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  5. (5) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  6. (6) For vacuum cleaner, customer shall bear the cost of transportation to and from the service centre.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. c) Installation maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  9. (9) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  10. (10) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  11. (11) This warranty card is restricted within Hong Kong / Macao SAR only.
  12. (12) Transportation charges to outlying island shall be borne by customer.
  13. (13) LGEHK and its Authorized Service Centres reserve the right to use factory remanufactured parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.

Standard Warranty

Applicable for HK & Macau Area

Air Purifier / Dehumidifier / Styler
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a two-year warranty from the date of purchase.(10-year warranty will be provided for inverter compressor of dehumidifier and inverter motor of air purifier).The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial no.. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary
  5. (5) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    • a) Product has been modified or repaired outside of LGEHK Service Centre.
    • b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    • c) Installation maintenance of the product without following proper instruction from manufacturer.
    • d) The model number of the item code attached has been erased or modified,
    • e) The content of warranty policy has been modified without authorization.
  6. (6) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  7. (7) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  8. (8) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  9. (9) This warranty card is restricted within Hong Kong and MacauSAR only.
  10. (10) Transportation charges to outlying island shall be borne by customer.

Standard Warranty

Applicable for HK & Macau Area

Window Air Conditioner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a two-year warranty from the date of purchase. (Ten-year warranty will be provided for inverter compressor. Please refer to Item 5).The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial no.. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) The third year to the ten year warranty services include free parts of inverter compressor only, labour fees, parts and material costs will be charged.
  6. (6) Warranty service does not cover the following items:
    • a) Defect or damage caused by improper installation of the Product.
    • b) Cleaning of the Product (Use of the Product under over-dusty or polluted environment may give rise to poor performance, malfunction or unpleasant smell of the Product).
    • c) Replacement of cabinet, chassis, front panel, cosmetic items or accessories due to improper use or human damage.
    • d) Dismantling, bamboo scaffolding, removal and re-installation of the Product due to difficulties of the workplace.
    • e) Re-installation, removal or relocation of the Product.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    • a) Product has been modified or repaired outside of LGEHK Service Centre.
    • b) Product has been mishandled, negligence, applying the wrong voltage, forces of nature or accident.
    • c) Installation or maintenance of the product without following proper instruction from manufacturer.
    • d) The model number of the item code attached has been erased or modified,
    • e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong and Macau SAR only.
  11. (11) Transportation charges to outlying island or remote area shall be borne by customer.
  12. (12) In case of any disputes, LGEHK shall have absolute and final discretion.

Standard Warranty

Beauty Product Warranty Policy
  1. (1) LG Electronics Hong Kong Limited (hereafter “LGEHK”) provides Warranty Period (hereafter “Period”) from the date of purchased are as follows and only valid for Beauty Product purchase in Hong Kong / Macau only (any promotion gift item is not included):
    1. i. Product : 12 months
    2. ii. Embedded Battery : 6 months
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) Product is under warranty against manufacturing defects in faulty workmanship or internal electronic parts materials. This warranty does not cover defects arising from any wear and tear of the product (Including casing, button, and accessories, etc.)
  4. (4) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty is applied in Beauty Product only.
  5. (5) If check-up or repairing are required, customer must present both the original invoice and warranty card. Upon any failure to present the above documentation, customer must pay for the costs of the services provided.
  6. (6) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary. All changed parts are non-returnable.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. i. Product has been modified or repaired outside of LGEHK Service Centre.
    2. ii. Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. iii. Installation maintenance of the product without following proper instruction from manufacturer.
    4. iv. The model number of the item code attached has been erased or modified.
    5. v. The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card without notice. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss and damage directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong SAR / Macau SAR only.
  11. (11) LGEHK and its Authorized Service Centers reserve the right to use refurbished or reconditioned parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.
  12. (12) The warranty does not apply to any non-LGEHK products, parts and accessories.
  13. (13) LGEHK reserves the right to interpret any terms and conditions set forth above in its sole and final discretion.
  14. (14) In case of disputes, LGEHK have absolute and final decision, and which be fully agreed upon and followed by customers.

Standard Warranty

LG LAPTOP MANUFACTURER’S LIMITED WARRANTY

FOR WARRANTY SERVICE, PLEASE KEEP THIS WARRANTY CARD AND YOUR INVOICE TO VALIDATE PROOF OF PURCHASE.

LG Laptop Limited Warranty –Hong Kong & Macau

The limited warranty specified below (hereinafter “Limited Warranty”) applies to LG Laptop(s) (hereinafter “Product(s)”) supplied by LG ELECTRONICS Hong Kong Limited (hereinafter “LG”).Your Product will be repaired or replaced, at LG’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (“Warranty Period”) listed below, effective from the date of original consumer purchase (“Date of Purchase“) of the Product. This Limited Warranty is good only to the original purchaser (“Customer”) of the Product and effective only when purchased in Hong Kong and Macau.

LIMITED WARRANTY PERIOD #

Labor: Two (2) Year from the Date of Purchase.
Parts: Two (2) Year from the Date of Purchase (Except Battery)
Battery: Six (6) Months from the Date of Purchase

# This warranty period is only applicable for new authorized products.

Replacement Products and Repair Parts may be new or factory remanufactured and are warranted for the remaining portion of the original Product’s warranty period.

All replaced Products and Parts shall be the property of LG.

HOW SERVICE IS HANDLED – CARRY-IN REPAIR SERVICE

If check-up or repairing are required, customer must present the Warranty Card and the original invoice as evidence of the date of purchase for proof of warranty. Upon any failure to present the above documentation, customer must pay for the costs of the services provided.

Customer shall bear the cost of shipping (including shipping damage or loss) the Product to LG or its Repair Center.

CONSUMER USER

Please call (852) 3543 7779 for instructions on obtaining warranty service.

Visit our website at: http://www.lg.com/hk_en

Concerning Pixel Functionality

Your Product’s display contains many individual pixels, and typically a small number of pixels do not function normally.

Your Product’s display has been inspected and is in compliance with the manufacturer’s specification, indicating that any pixel defects do not affect the operation or use of your Product’s display.

What this Limited Warranty does not cover:
  • Defects arising from misuse, mishandling, abuse, accident, negligence and damage caused directly or indirectly by fire, flood, liquid water, corrosion, convulsion of nature, war, riot or civil commotion.
  • Any software programs, including the operating system and software added to the Product, whether pre-loaded or shipped with the Product, or installed after purchase.
  • Any failure or damage caused by use, installation, or connection to a non-LG approved product, component or part.
  • Any non-LG branded products, including those that LG may produce and provide with or integrate into the Product at the Customer’s request.
  • Any loss or damage of confidential, proprietary, or personal information found on the Product at time of service.
  • Any loss or damage of any corrupted or removable media data.
  • Any failure or damage caused in shipping or transit. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
  • Any failure or damage resulting from improper installation, including, but not limited to, incorrect or insufficient power supply.
  • Any Product that has been modified or incorporated into, or with, any other product.
  • Any failure or damage caused by the use of a battery other than one provided by LG or authorized by LG.
  • Removal, defacement or alteration of any original identification labels on the Product or any of its components.
  • Failure of customer to notify LG of the alleged defect or malfunction of the Product during the applicable limited warranty period.

The Cost of repair or replacement under excluded circumstances shall be borne by the Customer.

Limitation of Warranty Scope

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT(S) IS LIMITED IN DURATION OF THIS LIMITED WARRANTY.

UNDER NO CIRCUMSTANCES SHALL LG BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, PRODUCT(S) FAILURE, IMPAIRMENT OF OTHER GOODS, COSTS OF REMOVAL AND REINSTALLATION OF THE PRODUCT(S), LOSS OF USE, INJURY TO PERSONS OR PROPERTY ARISING OUT OR RELATED TO THE PRODUCT(S). LG’S TOTAL LIABILITY, IF ANY, DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE INVOICE VALUE PAID BY THE CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) FURNISHED, WHICH IS THE SUBJECT OF A CLAIM OR DISPUTE.

THIS LIMITED WARRANTY GIVES THE CUSTOMER SPECIFIC LEGAL RIGHTS.

Standard Warranty

Applicable for HK & Macau Area

Split Type Air Conditioner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a one-year warranty from the date of purchase. (Ten-year warranty will be provided for inverter compressor. Please refer to Item 5). The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial number.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) The second year to the ten year warranty services include free parts of inverter compressor only, labour fees, parts and material costs will be charged.
  6. (6) Warranty service does not cover the following items:
    1. a) Defect or damage caused by improper installation of the Product.
    2. b) Cleaning of the Product (Use of the Product under over-dusty or polluted environment may give rise to poor performance, malfunction or unpleasant smell of the Product).
    3. c) Replacement of cabinet, chassis, front panel, cosmetic items or accessories due to improper use or human damage.
    4. d) Dismantling, bamboo scaffolding, removal and re-installation of the Product due to difficulties of the workplace.
    5. e) Re-installation, removal or relocation of the Product.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer.
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence, applying the wrong voltage, forces of nature or accident.
    3. c) Installation or maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong and Macau SAR only.
  11. (11) Transportation charges to outlying island or remote area shall be borne by customer.
  12. (12) In case of any disputes, LGEHK shall have absolute and final discretion.

Standard Warranty Period (All Products) #

Warranty Period
Product Type Product Description Warranty Period (Year) Specific Warranty Condition
Refrigerator Side by Side 3
Multi Door Freezer 3
Top Freezer Refrigerator 3
Bottom Freezer Refrigerator 3
Compressor 10 10 years warranty on Compresser - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Vacuum Cleaner Vacuum Cleaner 1
LG CordZero™ A9 2
LG CordZero™ A9 Motor 10 10 years warranty on LG CordZero™ A9 Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts, the cost will also be charged to customer.
LG CordZero™ A9 Battery 1
LG CordZero™ A9 Tool 1
Washing Machine Clothes Dryer 2
Clothes Washer 2
Direct Drive Motor 10 10 years warranty on Direct Drive Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Smart Invertor Motor 10 10 years warranty on Smart Invertor Motor - This parts warranty is applicable on motor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Beauty Product Product 1
Embedded Battery 6 months
Air Care Air Purifier 2
Wearable Air Purifier 1
Dehumidifier 2
Dehumidifier Inverter Compressor 10 10 years warranty on Dehumidifier Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Styler Styler 2
Inverter Compressor 10 10 years warranty on Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
Window Air Conditioner Window Air Conditioner 2
Inverter Compressor 10
Split Type Air Conditioner Split Type Air Conditioner 1
Dual Inverter Compressor 10 10 years warranty on Dual Inverter Compressor - This parts warranty is applicable on compressor only, labor fee will be charged. If the product warranty has expired, when the repair service involves any other related parts and transportation cost, the cost will also be charged to customer.
AO Home Theater 1
AV Product DVD Player 1
DVD Recorder 1
Player with HDD 1
Home Audio 1
Home Theater System 1
Photo Pocket Printer 1
Projector 3
Commercial TV Commercial LED/ LCD TV 3
Signage Commercial LED/ LCD Monitor 3
LED/ LCD Monitor / Personal TV (MTV) LCD Monitor / Personal TV (MTV) 3
LED/ LCD Monitor Accessory Power Adaptor 3
TV OLED/LED/ LCD TV 3
OLED Monitor OLED Monitor 3
TV Accessory 3D Glasses N/A
USB WIFI dongle 1 (Standalone)
Motion Remote 1 (Standalone)
Video Call Camera 1 (Standalone)
Personal Computer Personal Computer (Except Battery) 2
Battery 6 months
Accessory Bluetooth Headset 1
# This warranty period is only applicable for new authorized products.

Applicable for HK & Macau Area

Audio & Video & Pocket Photo Printer/Monitor/Television/Projector
  1. (1) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  2. (2) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty does not include in home repair service with the expectation of Monitor and TVs with a diagonal screen size of 20 inches or above.
  3. (3) If check-up or repairing is required; customer must present the original invoice. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) For products don’t have in home repair service, customer is expected to deliver and collect their products to and from the LGEHK Service Centre.
  6. (6) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. c) Installation maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  7. (7) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong / Macao SAR only.
  11. (11) Transportation charges to outlying island shall be borne by customer.
  12. (12) LGEHK and its Authorized Service Centres reserve the right to use factory remanufactured parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.
  13. (13) If the product needs to be repaired, the repair parts may be new or factory remanufactured.
  14. (14) Due to the complexity of LCD displays on TV, dead or bright pixels may sometimes occur. If the LCD panel have 5 dead / bright pixel or above occurs within 10 days from the date of purchase, then you can ask to replace the product.
  15. (15) OLED Signage : 3 Years and Contents type is No Static Image/ Dynamic Contents Only
    * 55inch : for under 18 hours use a day / 65inch : for under 12 hours use a day
  16. (16) Burned-in images resulting from display of an image over an extended period of time or peak brightness mode of long usage time.
Product Warranty Period #
Product Warranty Period
Product Warranty Period
Audio & Video & Pocket Photo Printer 1 year
Projector 3 years
OLED Monitor 3 years
LED/LCD Monitor 3 years
OLED/LED/LCD TV/Signage 3 years
Remote Control 3 months
# This warranty period is only applicable for new authorized products.

Applicable for HK & Macau Area

Washing Machine / Combo Washer Dryer / Refrigerator / Vacuum Cleaner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides at least ONE year warranty from the date of purchase. (The warranty period provided by each product and accessory is different. For details, please refer to Standard Warranty Period Page) The design of this product is not valid for commercial purpose..
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty is applied in vacuum cleaner only.
  4. (4) If check-up or repairing is required; customer must present the warranty card and original invoice. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  5. (5) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  6. (6) For vacuum cleaner, customer shall bear the cost of transportation to and from the service centre.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. c) Installation maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  9. (9) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  10. (10) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  11. (11) This warranty card is restricted within Hong Kong / Macao SAR only.
  12. (12) Transportation charges to outlying island shall be borne by customer.
  13. (13) LGEHK and its Authorized Service Centres reserve the right to use factory remanufactured parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.

Applicable for HK & Macau Area

Air Purifier / Dehumidifier / Styler
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a two-year warranty from the date of purchase.(10-year warranty will be provided for inverter compressor of dehumidifier and inverter motor of air purifier).The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial no.. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary
  5. (5) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    • a) Product has been modified or repaired outside of LGEHK Service Centre.
    • b) Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    • c) Installation maintenance of the product without following proper instruction from manufacturer.
    • d) The model number of the item code attached has been erased or modified,
    • e) The content of warranty policy has been modified without authorization.
  6. (6) LGEHK is not responsible for any loss of date or system corruption during the process of transportation or repair to and from the Service Centre and due to the forces of nature.
  7. (7) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  8. (8) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  9. (9) This warranty card is restricted within Hong Kong and MacauSAR only.
  10. (10) Transportation charges to outlying island shall be borne by customer.

Applicable for HK & Macau Area

Window Air Conditioner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a two-year warranty from the date of purchase. (Ten-year warranty will be provided for inverter compressor. Please refer to Item 5).The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial no.. Upon any failure to present the above documentation, customer must pay for the cost of the services provided.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) The third year to the ten year warranty services include free parts of inverter compressor only, labour fees, parts and material costs will be charged.
  6. (6) Warranty service does not cover the following items:
    • a) Defect or damage caused by improper installation of the Product.
    • b) Cleaning of the Product (Use of the Product under over-dusty or polluted environment may give rise to poor performance, malfunction or unpleasant smell of the Product).
    • c) Replacement of cabinet, chassis, front panel, cosmetic items or accessories due to improper use or human damage.
    • d) Dismantling, bamboo scaffolding, removal and re-installation of the Product due to difficulties of the workplace.
    • e) Re-installation, removal or relocation of the Product.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    • a) Product has been modified or repaired outside of LGEHK Service Centre.
    • b) Product has been mishandled, negligence, applying the wrong voltage, forces of nature or accident.
    • c) Installation or maintenance of the product without following proper instruction from manufacturer.
    • d) The model number of the item code attached has been erased or modified,
    • e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong and Macau SAR only.
  11. (11) Transportation charges to outlying island or remote area shall be borne by customer.
  12. (12) In case of any disputes, LGEHK shall have absolute and final discretion.

Applicable for HK & Macau Area

Split Type Air Conditioner
  1. (1) LG Electronics Hong Kong Limited (hereafter LGEHK) provides a one-year warranty from the date of purchase. (Ten-year warranty will be provided for inverter compressor. Please refer to Item 5). The design of this product is not valid for commercial purpose.
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) If check-up or repairing are required, customer must present the warranty card and original invoice with serial number.
  4. (4) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary.
  5. (5) The second year to the ten year warranty services include free parts of inverter compressor only, labour fees, parts and material costs will be charged.
  6. (6) Warranty service does not cover the following items:
    1. a) Defect or damage caused by improper installation of the Product.
    2. b) Cleaning of the Product (Use of the Product under over-dusty or polluted environment may give rise to poor performance, malfunction or unpleasant smell of the Product).
    3. c) Replacement of cabinet, chassis, front panel, cosmetic items or accessories due to improper use or human damage.
    4. d) Dismantling, bamboo scaffolding, removal and re-installation of the Product due to difficulties of the workplace.
    5. e) Re-installation, removal or relocation of the Product.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer.
    1. a) Product has been modified or repaired outside of LGEHK Service Centre.
    2. b) Product has been mishandled, negligence, applying the wrong voltage, forces of nature or accident.
    3. c) Installation or maintenance of the product without following proper instruction from manufacturer.
    4. d) The model number of the item code attached has been erased or modified,
    5. e) The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong and Macau SAR only.
  11. (11) Transportation charges to outlying island or remote area shall be borne by customer.
  12. (12) In case of any disputes, LGEHK shall have absolute and final discretion.
Beauty Product Warranty Policy
  1. (1) LG Electronics Hong Kong Limited (hereafter “LGEHK”) provides Warranty Period (hereafter “Period”) from the date of purchased are as follows and only valid for Beauty Product purchase in Hong Kong / Macau only (any promotion gift item is not included):
    1. i. Product : 12 months
    2. ii. Embedded Battery : 6 months
  2. (2) Warranty is valid only for authorized product; parallel import and counterfeit product are invalid.
  3. (3) Product is under warranty against manufacturing defects in faulty workmanship or internal electronic parts materials. This warranty does not cover defects arising from any wear and tear of the product (Including casing, button, and accessories, etc.)
  4. (4) Customer is expected to deliver and collect their products to and from the LGEHK Service Centre. This warranty is applied in Beauty Product only.
  5. (5) If check-up or repairing are required, customer must present both the original invoice and warranty card. Upon any failure to present the above documentation, customer must pay for the costs of the services provided.
  6. (6) All parts replaced within the warranty period are the property of LGEHK. We have rights to handle those parts as necessary. All changed parts are non-returnable.
  7. (7) Warranty will be voided under the following conditions, and LGEHK reserves the right to refuse providing service and/or shall demand charges for any costs of servicing from customer:
    1. i. Product has been modified or repaired outside of LGEHK Service Centre.
    2. ii. Product has been mishandled, negligence such as leaving batteries unattended and thereby causing battery fluid leakage, applying the wrong voltage, forces of nature or accident.
    3. iii. Installation maintenance of the product without following proper instruction from manufacturer.
    4. iv. The model number of the item code attached has been erased or modified.
    5. v. The content of warranty policy has been modified without authorization.
  8. (8) LGEHK reserves the right to terminate or modify the terms of this warranty card without notice. For exceptional cases, subject to report of our investigation, we reserve the right to terminate this warranty card or modify terms of warranty policy.
  9. (9) Our company will not be liable for any loss and damage directly or indirectly caused by the breakdown of the product.
  10. (10) This warranty card is restricted within Hong Kong SAR / Macau SAR only.
  11. (11) LGEHK and its Authorized Service Centers reserve the right to use refurbished or reconditioned parts or whole products for the same or functionally equivalent model when conducting product repairs and replacement.
  12. (12) The warranty does not apply to any non-LGEHK products, parts and accessories.
  13. (13) LGEHK reserves the right to interpret any terms and conditions set forth above in its sole and final discretion.
  14. (14) In case of disputes, LGEHK have absolute and final decision, and which be fully agreed upon and followed by customers.
LG LAPTOP MANUFACTURER’S LIMITED WARRANTY

FOR WARRANTY SERVICE, PLEASE KEEP THIS WARRANTY CARD AND YOUR INVOICE TO VALIDATE PROOF OF PURCHASE.

LG Laptop Limited Warranty –Hong Kong & Macau

The limited warranty specified below (hereinafter “Limited Warranty”) applies to LG Laptop(s) (hereinafter “Product(s)”) supplied by LG ELECTRONICS Hong Kong Limited (hereinafter “LG”).Your Product will be repaired or replaced, at LG’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (“Warranty Period”) listed below, effective from the date of original consumer purchase (“Date of Purchase“) of the Product. This Limited Warranty is good only to the original purchaser (“Customer”) of the Product and effective only when purchased in Hong Kong and Macau.

LIMITED WARRANTY PERIOD #

Labor: Two (2) Year from the Date of Purchase.
Parts: Two (2) Year from the Date of Purchase (Except Battery)
Battery: Six (6) Months from the Date of Purchase

# This warranty period is only applicable for new authorized products.

Replacement Products and Repair Parts may be new or factory remanufactured and are warranted for the remaining portion of the original Product’s warranty period.

All replaced Products and Parts shall be the property of LG.

HOW SERVICE IS HANDLED – CARRY-IN REPAIR SERVICE

If check-up or repairing are required, customer must present the Warranty Card and the original invoice as evidence of the date of purchase for proof of warranty. Upon any failure to present the above documentation, customer must pay for the costs of the services provided.

Customer shall bear the cost of shipping (including shipping damage or loss) the Product to LG or its Repair Center.

CONSUMER USER

Please call (852) 3543 7779 for instructions on obtaining warranty service.

Visit our website at: http://www.lg.com/hk_en

Concerning Pixel Functionality

Your Product’s display contains many individual pixels, and typically a small number of pixels do not function normally.

Your Product’s display has been inspected and is in compliance with the manufacturer’s specification, indicating that any pixel defects do not affect the operation or use of your Product’s display.

What this Limited Warranty does not cover:
  • Defects arising from misuse, mishandling, abuse, accident, negligence and damage caused directly or indirectly by fire, flood, liquid water, corrosion, convulsion of nature, war, riot or civil commotion.
  • Any software programs, including the operating system and software added to the Product, whether pre-loaded or shipped with the Product, or installed after purchase.
  • Any failure or damage caused by use, installation, or connection to a non-LG approved product, component or part.
  • Any non-LG branded products, including those that LG may produce and provide with or integrate into the Product at the Customer’s request.
  • Any loss or damage of confidential, proprietary, or personal information found on the Product at time of service.
  • Any loss or damage of any corrupted or removable media data.
  • Any failure or damage caused in shipping or transit. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
  • Any failure or damage resulting from improper installation, including, but not limited to, incorrect or insufficient power supply.
  • Any Product that has been modified or incorporated into, or with, any other product.
  • Any failure or damage caused by the use of a battery other than one provided by LG or authorized by LG.
  • Removal, defacement or alteration of any original identification labels on the Product or any of its components.
  • Failure of customer to notify LG of the alleged defect or malfunction of the Product during the applicable limited warranty period.

The Cost of repair or replacement under excluded circumstances shall be borne by the Customer.

Limitation of Warranty Scope

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT(S) IS LIMITED IN DURATION OF THIS LIMITED WARRANTY.

UNDER NO CIRCUMSTANCES SHALL LG BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, PRODUCT(S) FAILURE, IMPAIRMENT OF OTHER GOODS, COSTS OF REMOVAL AND REINSTALLATION OF THE PRODUCT(S), LOSS OF USE, INJURY TO PERSONS OR PROPERTY ARISING OUT OR RELATED TO THE PRODUCT(S). LG’S TOTAL LIABILITY, IF ANY, DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE INVOICE VALUE PAID BY THE CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) FURNISHED, WHICH IS THE SUBJECT OF A CLAIM OR DISPUTE.

THIS LIMITED WARRANTY GIVES THE CUSTOMER SPECIFIC LEGAL RIGHTS.