Raylo Hire Agreement – Key Facts Document

What is a hire agreement?

 

  • You are hiring the device, you will never own it.
  • The device must be returned when the agreement ends.
  • This agreement is regulated by the Consumer Credit Act 1974.

Payments

 

  • An advance payment is due on the day of purchase.
  • You must pay monthly hire payments.
  • You must pay for at least the minimum term shown at checkout.

 

After the minimum term, the agreement continues monthly until you cancel.

Cancelling the agreement

 

  • You have 14 days to cancel from when the agreement is made.
  • After that, you must give one month’s notice to cancel.
  • If you cancel during the minimum term, you may have to pay the remaining hire payments for that term.

Missed Payments

 

  • A late payment fee of up to £29 may be charged for each missed payment.
  • Missed payments may affect your credit record.

Damage, loss, or non-return

 

  • You are responsible for the device until it is returned.
  • If the device is damaged, lost, stolen, or not returned, charges will apply.
  • If you do not return the device, you may be charged its value.

If Raylo ends the agreement

 

  • Raylo may end the agreement if you breach the terms or do not pay.
  • You must return the device.
  • You may still have to pay the remaining hire payments for the minimum term.

Important

 

This is not a purchase.
You should only continue if you are comfortable with these commitments.

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