LG
To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater).

LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience from our website, please follow below instructions.

If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater).

Skip to Contents Skip to Accessibility Help
LG logo (Life's Good)
LG SIGNATURE LG ThinQ
Business
Previous
  • Products
    Previous
    • MOBILE
      Close the category navigation menu
      • MOBILE
      • All Mobile Promotions
        • Cell Phones

          • AT&T Phones
          • T-Mobile Phones
          • Verizon Phones
          • US Cellular Phones
          • Unlocked Phones
        • Tablets
        • Headphones

          • Wireless Earbuds
          • Wireless Headphones
        • Mobile Accessories
      • Featured Products

        • LG WING™
        • LG VELVET™
        • LG V60 ThinQ Dual Screen
        • LG G8X ThinQ Dual Screen
      • Featured Services

        • LG Pay
        • Second Year Promise
      LG WING image

      Transform Your Whole World

      Learn More

      LG WING image
      Transform Your Whole World
      LG WING™
      LG VELVET™
      All of Your Favorites
      LG VELVET™
      V60 image
      Do More at Once
      LG V60 ThinQ™ 5G Dual Screen
    • TV / AUDIO / VIDEO
      Close the category navigation menu
      • TV / AUDIO / VIDEO
      • Deals & Promotions
        • TVs

          • OLED TVs
          • NanoCell TVs
          • 8K TVs
          • 4K Ultra HD TVs
        • Audio

          • Sound Bars
          • Wireless Bluetooth Speakers
          • Speakers Systems
          • Headphones
        • Video

          • Blu-ray & DVD Players
          • Projectors
        • TV Audio Video Accessories
      • Featured Products

        • XBOOM Speakers
        • CineBeam Projectors
      • Installer Portal

        • Custom Integrator Portal
      Save up to $1,700 on LG TVs

      Save up to $1,700 on LG TVs

      SHOP NOW

      The Flagship OLED TV
      The Flagship OLED TV
      Incredible picture quality framed as a work of art
      The World's Largest 8K OLED TV
      The World's Largest 8K OLED TV
      Measuring in at an awe-inspiring 88 inches
      Want Powerful, Moving Audio?
      Want Powerful, Moving Audio?
      Get a 7.1.4 Channel Sound Bar
    • KITCHEN
      Close the category navigation menu
      • KITCHEN
      • Deals & Promotions
        • Refrigerators

          • LG InstaView® Door-in-Door®
        • Dishwashers
        • Cooking Appliances

          • Ranges & Ovens
          • Wall Ovens
          • Cooktops
          • Microwave Ovens
          • Hoods
        • Kitchen & Filter Accessories
      • Featured Products

        • InstaView™ Craft Ice™
        • LG STUDIO
        • Premium Kitchen Finishes
        • Smart Kitchen Appliances
        • LG InstaView™ Door-in-Door®
        • QuadWash Dishwashers
        • Refrigerator Filters
      Keep Things Cool image

      Keep Things Cool

      LEARN MORE

      Extra Space. Extra Swagger.
      Extra Space. Extra Swagger.
      See LG’s large capacity ranges
      Stock Up and Store More
      Stock Up and Store More
      Discover LG French Door
      A Spotless Clean the First Time
      A Spotless Clean the First Time
      Meet LG’s exclusive QuadWash™
    • LAUNDRY
      Close the category navigation menu
      • LAUNDRY
      • Deals & Promotions
        • Washers

          • LG TWINWash™
        • Washer Dryer Combos
        • Dryers
        • Styler Steam Clothing Care System
        • Laundry Accessories
      • Featured Products

        • Ultimate Laundry Room
        • LG SideKick™
        • Smart Laundry Appliances
      LG Washers Rated by Consumer Reports image

      LG Washers Rated by Consumer Reports

      See the Ratings

      Get It All Done in Less Time
      Get It All Done in Less Time
      See a smarter way to wash
      Highest in Customer Satisfaction
      Highest in Customer Satisfaction
      See LG top-load clothes washers
      Get It Dry the First Time
      Get It Dry the First Time
      LG ultra-large capacity dryers
    • OTHER APPLIANCES
      Close the category navigation menu
      • OTHER APPLIANCES
      • DEALS & PROMOTIONS
        • Air Conditioners
        • Air Care Solutions

          • Air Purifiers
          • Dehumidifiers
        • Vacuum Cleaners
        • Other Appliance Accessories
      • Featured Products

        • Indoor Air Quality Solutions
        • SmartThinQ Air Care
        • SmartThinQ Vacuum Cleaners
      Certified for a Healthier Home image

      Certified for a Healthier Home

      LEARN MORE

      Effortless for Everyday Use
      Effortless for Everyday Use
      The LG Puricare™ Dehumidifier
      Clean More, Empty Less
      Clean More, Empty Less
      Shop LG CordZero Stick Vacuums
      360° of Purification
      360° of Purification
      Discover LG PuriCare™
    • COMPUTERS
      Close the category navigation menu
      • COMPUTERS
      • Deals & Promotions
        • Laptops
        • Consumer Monitors

          • UltraGear™ Gaming Monitors
          • UltraWide™ Monitors
          • UltraFine™ Monitors
        • Burners & Drives
        • Computer Accessories
      • Featured Products

        • Thunderbolt™ 3 Monitors
      See the LG gram 17”

      The World’s Lightest 17” Laptop

      See the LG gram 17”

      Elevate Your Home Office
      Elevate Your Home Office
      See LG UltraWide™
      Get Twice the Functionality
      Get Twice the Functionality
      See the LG gram 2-in-1 now
      Our Most Ergonomic Monitor
      Our Most Ergonomic Monitor
      See QHD Ergo Monitor
    • SOLAR
      Close the category navigation menu
      • SOLAR

        • Get Started
        • Warranty
        • Financing
        • Resource Hub
        • Events
        • Connect with Installer
        • Savings CalculatorOpens in a new window
        • Blog
    Next
  • SUPPORT
    Close the category navigation menu
    • SUPPORT
    • Register a Product
    • Parts & Accessories
    • Order Status
    • Software & Drivers
    • Manuals & Documents
    • Help Library
    • Video Tutorials
    • Easy Bluetooth Connect Guide
    • Easy TV Connect Guide
    • Repair Services

      • Request a Repair
      • Track Repair
      • Find Service Center
      • Warranty Information
      • LG Direct Service
      • LG Premium CareOpens in a new window
    • Contact Us

      • LG Support Chatbot
      • Email
      • Telephone
      • Twitter SupportOpens in a new window
      • Ask the CommunityOpens in a new window
      • Facebook SupportOpens in a new window
      • How to become an LG Servicer
    • Business Support

      • Business Support Home
      • Request ServiceOpens in a new window
      • Request RA
      • Request SWAP
      • Track RA or SWAP Status
      • Business Warranty
      • Enhanced Service Plan
      • Five-Star Service
    • Top Searches

      • LG Bridge
      • LG PC Suite
      • Smart Share
      • LG Mobile Switch
      • LG TV Plus
    • Additional Support

      • Custom Installation
      • Document Upload
      • Announcements
      • LG Recycling ProgramOpens in a new window
      • LG ThinQ with Amazon Alexa
      • LG ThinQ with Google Assistant
Next
My LG
  • Sign In / Sign Up
  • Register a Product
  • Order Look Up
Welcome 
  • My LG
  • My Orders
  • My Wishlist
  • Register a Product
  • Sign out
item successfully added toCartitem in cart
  • Consumer
  • Business
LG logo
Menu
  • LG SIGNATURE
  • LG ThinQ
  • MOBILE
  • TV / AUDIO / VIDEO
  • KITCHEN
  • LAUNDRY
  • OTHER APPLIANCES
  • COMPUTERS
  • SOLAR
  • SUPPORT
Back to main menu
  • MOBILE
  • All Mobile Promotions
    • Cell Phones
      • AT&T Phones
      • T-Mobile Phones
      • Verizon Phones
      • US Cellular Phones
      • Unlocked Phones
    • Tablets
    • Headphones
      • Wireless Earbuds
      • Wireless Headphones
    • Mobile Accessories
  • Featured Products
    • LG WING™
    • LG VELVET™
    • LG V60 ThinQ Dual Screen
    • LG G8X ThinQ Dual Screen
  • Featured Services
    • LG Pay
    • Second Year Promise
Back to main menu
Back to main menu
  • TV / AUDIO / VIDEO
  • Deals & Promotions
    • TVs
      • OLED TVs
      • NanoCell TVs
      • 8K TVs
      • 4K Ultra HD TVs
    • Audio
      • Sound Bars
      • Wireless Bluetooth Speakers
      • Speakers Systems
      • Headphones
    • Video
      • Blu-ray & DVD Players
      • Projectors
    • TV Audio Video Accessories
  • Featured Products
    • XBOOM Speakers
    • CineBeam Projectors
  • Installer Portal
    • Custom Integrator Portal
Back to main menu
Back to main menu
  • KITCHEN
  • Deals & Promotions
    • Refrigerators
      • LG InstaView® Door-in-Door®
    • Dishwashers
    • Cooking Appliances
      • Ranges & Ovens
      • Wall Ovens
      • Cooktops
      • Microwave Ovens
      • Hoods
    • Kitchen & Filter Accessories
  • Featured Products
    • InstaView™ Craft Ice™
    • LG STUDIO
    • Premium Kitchen Finishes
    • Smart Kitchen Appliances
    • LG InstaView™ Door-in-Door®
    • QuadWash Dishwashers
    • Refrigerator Filters
Back to main menu
Back to main menu
  • LAUNDRY
  • Deals & Promotions
    • Washers
      • LG TWINWash™
    • Washer Dryer Combos
    • Dryers
    • Styler Steam Clothing Care System
    • Laundry Accessories
  • Featured Products
    • Ultimate Laundry Room
    • LG SideKick™
    • Smart Laundry Appliances
Back to main menu
Back to main menu
  • OTHER APPLIANCES
  • DEALS & PROMOTIONS
    • Air Conditioners
    • Air Care Solutions
      • Air Purifiers
      • Dehumidifiers
    • Vacuum Cleaners
    • Other Appliance Accessories
  • Featured Products
    • Indoor Air Quality Solutions
    • SmartThinQ Air Care
    • SmartThinQ Vacuum Cleaners
Back to main menu
Back to main menu
  • COMPUTERS
  • Deals & Promotions
    • Laptops
    • Consumer Monitors
      • UltraGear™ Gaming Monitors
      • UltraWide™ Monitors
      • UltraFine™ Monitors
    • Burners & Drives
    • Computer Accessories
  • Featured Products
    • Thunderbolt™ 3 Monitors
Back to main menu
Back to main menu
  • SOLAR
    • Get Started
    • Warranty
    • Financing
    • Resource Hub
    • Events
    • Connect with Installer
    • Savings Calculator
    • Blog
Back to main menu
Back to main menu
    • SUPPORT
    • Register a Product
    • Parts & Accessories
    • Order Status
    • Software & Drivers
    • Manuals & Documents
    • Help Library
    • Video Tutorials
    • Easy Bluetooth Connect Guide
    • Easy TV Connect Guide
  • Repair Services
    • Request a Repair
    • Track Repair
    • Find Service Center
    • Warranty Information
    • LG Direct Service
    • LG Premium Care
  • Contact Us
    • LG Support Chatbot
    • Email
    • Telephone
    • Twitter Support
    • Ask the Community
    • Facebook Support
    • How to become an LG Servicer
  • Business Support
    • Business Support Home
    • Request Service
    • Request RA
    • Request SWAP
    • Track RA or SWAP Status
    • Business Warranty
    • Enhanced Service Plan
    • Five-Star Service
  • Top Searches
    • LG Bridge
    • LG PC Suite
    • Smart Share
    • LG Mobile Switch
    • LG TV Plus
  • Additional Support
    • Custom Installation
    • Document Upload
    • Announcements
    • LG Recycling Program
    • LG ThinQ with Amazon Alexa
    • LG ThinQ with Google Assistant
Back to main menu
  • Sign In / Sign UpWelcome
  • Register a Product
  • Order Look Up
Back to main menu
Welcome 
  • My LG
  • My Orders
  • My Wishlist
  • Register a Product
  • Sign out
Search
Close
My LGWelcome
item successfully added toCartitem in cart
  • Home
  • Support
  • LG ThinQ works with Alexa Voice Control
Making it easy to control your LG appliances and TV with your voice. Making it easy to control your LG appliances and TV with your voice.

LG ThinQ Works with Alexa Voice Control

Making it easy to control your LG appliances and TV with your voice.

Select your Product

Dryer

Washer

Air Conditioner

Television

Dishwasher

Range

Refrigerator

Robot Cleaner

Air Purifier

Styler

    What device do you have?

  1. Android

    iPhone

    • 1Check your TV’s operating system is webOS 4.0 and higher.

      You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.

      TV Information
    • 2Register TV by using 'Set Up TV for Alexa app'

      Press the Home button on the remote control and launch the "Set Up TV for Alexa" app on your TV. Follow the setup guide on your TV to complete TV registration.

      ※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.

      Account Management
    • 1Download LG ThinQ and Amazon Alexa App from Google Play

      First, download the free LG ThinQ app and Amazon Alexa app to your android device to manage your device.

      LG ThinQ Logo

      Download ThinQ

      Google Home Logo

      Download Amazon Alexa

      How to Download LG ThinQ

      From your HOME screen, select GOOGLE PLAY app, then Search for LG ThinQ.

      Choose the INSTALL button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.

      The app is now finally installed; the next step below is about how to start using the app.

      END

      Back Next Home
    • 2Register or Sign-in to LG ThinQ and Amazon Alexa

      You need to register or sign-in into LG ThinQ and Amazon Alexa. It's highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to ThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG ThinQ

      Follow the steps in the slide below for LG ThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alexa.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Fill in the required information such as your Date of Birth.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • 3Add your {{productName}} to LG ThinQ App

      How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstacless between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      From LG ThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Amazon Alexa" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there are no obstacles between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a LG ThinQ logo? *Not applicable to all devices.

      Follow the steps on the LG ThinQ app until you can Press and hold the Wi-Fi / Wi-Fi option on your appliance.

      Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

      END

      Back Next Home
    • 4{{product-name}} cannot connect to Wi-Fi?

      Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.

      If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • 5What is the password to the {{product-name}}'s Internet?

      During the process to connect your {{product-name}} to LG ThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.

      The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4

      NOTE: You must repeat this 4 digit codes TWICE!
    • 4Setup your Alexa Device

      NOTE: Latest LG Ai TVs with pre-build Alexa do not require this step.

      Once your TV is properly registered, you need to setup your Alexa device.

      View Amazon Alexa's Support

      How to Setup Amazon Alexa
      • Turn on your Alexa, the light ring turns blue, and then orange. When the light turns orange, Alexa greets you.

      • Follow the guided instructions in the app to connect your Alexa to your Wi-Fi network.

      • Now you need to LINK Alexa & LG ThinQ together in the next step below.

    • 5Link your LG {{product-name}} with Alexa

      LG supports both Smart Home Skill and Custom Skill. To link your LG product with Alexa, follow the following steps. You can also check alexa settings for more information.

      Alexa Settings

      STEP 1. Enable Skill

      NOTE: You can choose to enable Smart Home Skill (LG ThinQ – Basic), Custom Skill (LG ThinQ - Complete (Smart Appliance and TV)), or both to control LG ThinQ appliances.
      - Smart Home Skill supports 4 devices: Air Conditioner, Air Purifier, Robot Cleaner, and TV with web OS 4.0 operating system.
      - Custom Skill supports 9 devices: Washer, Dryer, Refrigerator, Air Conditioner, Air Purifier, Range, Robot Cleaner, Dishwasher and TV with web OS 4.0 operating system.

      1. Open Alexa App.

      2. Select "Skills" from the Menu.

      3. Search for "LG ThinQ".

      4. Select Skill you would like to enable.

        1. For SMART HOME SKILL, select "LG ThinQ – Basic".

        2. For CUSTOM SKILL, select "LG ThinQ - Complete (Smart Appliance and TV)".

      5. Select "Enable".

      6. Sign in with LG account.

      STEP 2. Discover Devices

      There are two ways to continue discover your device.

      1. USING ALEXA APP

        1. Open Alexa App.

        2. Select "Smart Home" from the Menu.

        3. Select "Add Devices" in the Devices tap.

      2. USING ALEXA

        1. Say "Alexa, Discover Devices". After the discovery, you can control LG appliances with your voice.

    • 1Check your TV’s operating system is webOS 4.0 and higher.

      You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.

      TV Information
    • 2Register TV by using 'Set Up TV for the Alexa app'

      Press the Home button on the remote control and launch the "Set Up TV for the Alexa" app on your TV. Follow the setup guide on your TV to complete TV registration.

      ※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.

      Account Managements
    • 1Download LG ThinQ and Alexa App from App Store

      First, download the free LG ThinQ app and Alexa app to your iOS device to manage your device.

      LG ThinQ

      Download LG ThinQ

      Google Home Logo

      Download Alexa

      How to Download LG ThinQ

      From your HOME screen, select APP STORE app to launch the Apple's's app, then Search for LG ThinQ.

      Choose the GET button.

      Note: This app will download faster on a Wi-Fi connection.

      Once installed, select OPEN, follow the welcome prompts and select.

      Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.

      The app is now finally installed; the next step below is about how to start using the app.

      END

      Back Next Home
    • 2Register or Sign-in to LG ThinQ and Alexa

      You need to register or sign-in into LG ThinQ and Amazon Alexa. It's highly recommended that you use the same login information for both apps.

      NOTE: Presently, your existing LG.com or LG Community Forum account cannot be used to sign-in to LG ThinQ. Our developers are actively working to merge our accounts in future.

      How to Register and Sign-in to LG ThinQ

      Follow the steps in the slide below for LG ThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alexa.

      Sign-up using Google, Facebook, Amazon or create an account using your email and password.

      NOTE: This account is different from LG.com or LG community forum account.

      Fill in the required information such as your Date of Birth.

      Once you successfully sign-in, follow the prompts and agree to the terms and policy.

      Choose the + button to add your {{product-name}}.

      END

      Back Next Home
    • 3Add your {{productName}} to LG ThinQ App

      How to Connect Wi-Fi products:

      • Note that 5 GHz networks may not be supported.

      • Ensure the appliance is located close to the router with no obstacles between them.

      • Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".

      • Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.

      From LG ThinQ app, Choose the + button to add your television.

      Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.

      Press the HOME button on the remote control and launch "SETUP TV for Amazon Alexa" app on your TV.

      Follow the setup guide on your TV to complete the TV registration.

      Choose the + button to add your {{product-name}}.

      Ensure there are no obstacles between your router and the appliance.

      Select your {{product-name}} from the product list.

      Does your {{product-name}} have a LG ThinQ logo? *Not applicable to all appliances.

      Follow the prompt on your LG ThinQ app until you press and hold the Wi-Fi / Wi-Fi on your appliance.

      Select "VERIFY CONNECTION" button after the WI-FI connection is completed.

      END

      Back Next Home
    • 4{{product-name}} cannot connect to Wi-Fi?

      Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.

      If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.

      select No if you dont have this type of dashboard
    • 5What is the password to the {{product-name}}'s Internet?

      During the process to connect your {{product-name}} to LG ThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.

      The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4

      NOTE: You must repeat this 4 digit codes TWICE!
    • 4Setup your Alexa Device

      NOTE: Latest LG Ai TVs with pre-build Alexa do not require this step.

      Once your TV is properly registered, you need to setup your Alexa device.

      View Amazon Alexa's Support

      How to Setup Amazon Alexa
      • Turn on your Alexa, the light ring turns blue, and then orange. When the light turns orange, Alexa greets you.

      • Follow the guided instructions in the app to connect your Alexa to your Wi-Fi network.

      • Now you need to LINK Amazon Alexa & LG ThinQ together in the next step below.

    • 5Link your LG {{product-name}} with Alexa

      LG supports both Smart Home Skill and Custom Skill. To link your LG product with Alexa, follow the following steps. You can also check alexa settings for more information.

      Amazon Alexa Settings

      STEP 1. Enable Skill

      NOTE: You can choose to enable Smart Home Skill (LG ThinQ – Basic), Custom Skill (LG ThinQ - Complete (Smart Appliance and TV)), or both to control LG ThinQ appliances.

      1. Open Alexa App.

      2. Select "Skills" from the Menu.

      3. Search for "LG ThinQ".

      4. Select Skill you would like to enable.

        1. For SMART HOME SKILL, select "LG ThinQ – Basic".

        2. For CUSTOM SKILL, select "LG ThinQ - Complete (Smart Appliance and TV)".

      5. Select "Enable".

      6. Sign in with LG account.

      STEP 2. Discover Devices

      There are two ways to continue discover your device.

      1. USING ALEXA APP

        1. Open Alexa App.

        2. Select "Smart Home" from the Menu.

        3. Select "Add Devices" in the Devices tap.

      2. USING AMAZON ECHO

        1. Say "Alexa, Discover devices". After the discovery, you can control LG appliances with your voice.

  1. What is the difference between "LG ThinQ – Basic" Skill and "LG ThinQ – Complete (Smart Appliance and TV)" Skill?

    "LG ThinQ – Basic" is in Smart Home Skill type which you can ask Alexa to control devices. For example, “Alexa, turn on air conditioner.” This skill supports 4 device types (Air Conditioner, Air Purifier, Robot Cleaner, TV) to control.

    "LG ThinQ – Complete (Smart Appliance and TV)" is in Custom Skill type which you can ask LG through Alexa to control devices. For example, “Alexa, ask LG to turn on air conditioner.” This skill supports 9 device types (Washer, Dryer, Refrigerator, Air Conditioner, Air Purifier, Range, Robot Cleaner, Dishwasher, TV) to check status and control with more features than 'LG ThinQ – Basic'.

  2. Which LG appliances and TV work with Amazon Alexa?

    The following device models with LG ThinQ logo are compatible with Amazon Alexa

    APPLIANCE MODEL SMART HOME SKILL CUSTOM SKILL
    Washer WT1901*, WT7200*, LUWM101*, WM9500*, WM9000*, WM5000*, WM3700* NO YES
    Dryer LMXS30796*, LMXC23796*, LFXS30796*, LFXS30766*, LFXC24796*, LMXS28676*, LMXS28626*, LFXS28566*, LFXS28968*, LSXS26396*, LSXC22396*, LSXC22486*, LSXC22426*, LSFXC2496*, LSFXC2476*, LNXS30866*, LNXC23726*, LNXC23766*, LUPXS3186*, LUPXC2386*, LSSB2692*, LSFXC2496*, LSFXC2476* NO YES
    Refrigerator DLEX5000*, DLGX5001*, DLEY1901*, DLGY1902*, DLE7200*, DLGX9501*, DLEX9500*, DLEX9000*, DLGX9001*, DLG7201* NO YES
    Air Conditioner LW8017*, LW1217*, LW1017*, LP1417*, ARNU*4, ARNH*4, LMAN*7HVP, LMN*9HVT, LMCN078HV, LCN*8HV4, LDN*7HV4, LCN*7HV, LHN*7HV, LVN*0HV4, LVN*0HV YES YES
    Air Purifier AM501* YES YES
    Range LUTD4919*, LUTE4619*, LSE4617*, LSE4612*, LSE4613*, LSE4611*, LSG4512*, LSG4513*, LSG4511*, LUTG4519* NO YES
    Robot Cleaner CR3465*, CR5765*, CR3365* YES YES
    Dishwasher LUDP8997*, LDT7797*, LDP6797*, LDT5665*, LDP5665* NO YES
    TV Amazon Alexa only works with webOS.4.0 TV. To confirm your webOS, go to SETTINGS> GENERAL> ABOUT THIS TV > TV information will display on your menu.
    W8, E8, C8, B8, B8S, SK95**, SK90**, SK80**, UK77**, UK65**, UK63**, UK62**, LK61**, LK54**
    YES YES
  3. Can I use my product nicknames to control LG appliances with Amazon Alexa?

    Yes. If you have named air conditioner “Living Room AC” in LG ThinQ App, say “Alexa, ask LG to turn on Living Room AC” to Alexa. Make sure that you set up product nickname with the space where it is located, such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.

    For TV, you can set nickname when you register TV from the Set Up TV for Amazon Alexa app on your TV. You can register multiple TVs with the same LG account, but each TV should have a different nickname.

  4. What does "Sorry, this function is not supported by the skill for (product type)" mean?

    Some features of LG ThinQ are not supported by voice control. For example, you cannot turn a range on with a voice command.

  5. What does "Sorry, that device is either not registered or is not compatible with LG ThinQ" mean?

    Your product is not supported by LG ThinQ or is not registered in the app.

  6. What does Sorry, I can’t find the right product. Please launch LG ThinQ app and check your device list and product nickname. Or, if you are looking for a TV, check the app on your TV called Set Up TV for Amazon Alexa and try again." mean?

    Alexa is not able to understand product nickname or device type. Check if your product nickname is appropriate for voice assistant service.

  7. How to get more information about LG ThinQ with Amazon Alexa?

    If you have any questions about LG with Google Assistant, please contact LG support. Visit our Chat & Email and Select 'Send Message' button.

Contact LG US

Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.

  • Ask the Community Ask the Community

    Ask the Community

  • Twitter Twitter

    Twitter

  • Facebook Facebook

    Facebook

  • LG Chatbot LG Chatbot

    LG Chatbot

  • Email Email

    Email

  • Telephone Telephone

    Telephone

  • Your Voice to The President Your Voice to The President

    Your Voice to The President

  • LG Chatbot LG Chatbot
  • Contact Us Contact Us
  • Feedback Feedback
  • Yours viewed product lists 

    Recently Viewed

    no content There is no
    recent product.

LG Business offers solutions for hotels, restaurants, offices, shops and more, keeping them comfortable, secure and stylish. Choose from a range of commercial displays, enterprise mobility solutions and solar modules providing specialised solutions for a range of business types. Find commercial appliances and electronics from LG for your business and help make life good.

Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way.

Designed with you in mind, LG products offer innovative solutions to make life good. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. It includes:

Mobile: To help you stay connected your way, our mobile devices feature powerful smartphones, slim tablets and stylish smartwatches that fit seamlessly into your life. And whether you want to download the latest apps, shop online, text, track your fitness or just surf the web, they make it easy to do it all on-the-go.

TV/Audio/Video: If you can't get enough of your favorite sports, the latest movies, love 3D entertainment -- or just want to listen to your favorite music in stunning clarity -- our newest electronics can help you experience it all in a whole new way. Featuring brilliant pictures, lifelike colors and sound that envelop you from the very first note, our collection will transform your living room into a stunning home theater.

Appliances: Created to help you enjoy more of what life has to offer, our appliance collection features ranges and ovens that can help you cook healthy, delicious meals more efficiently, clean your dishes faster, do more laundry in less time, and even clean and cool your house so you can enjoy a comfortable space all year long.

Computer Products: Life happens in an analog environment -- and on a digital plane. And our newest computer products can help you experience the best of both worlds. Designed to give you crystal-clear images, deep blacks and rich colors, plus the speed and storage you need to work and play, safeguard memories and protect important documents, they can help you make the most of life in every way.

Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connect with your friends and family, no matter where they are.

USA, English
  • Facebook
  • Twitter
  • Instagram
  • Pinterest
  • Youtube
  • Newsletter-signup
Skip to Business link
  • MOBILE
    • Cell Phones
      • AT&T Phones
      • T-Mobile Phones
      • Verizon Phones
      • US Cellular Phones
      • Unlocked Phones
    • Tablets
    • Headphones
      • Wireless Earbuds
      • Wireless Headphones
    • Mobile Accessories
  • TV / AUDIO / VIDEO
    • TVs
      • OLED TVs
      • NanoCell TVs
      • 8K TVs
      • 4K Ultra HD TVs
      • SUPER UHD TVs
    • Audio
      • Sound Bars
      • Wireless Bluetooth Speakers
      • Speakers Systems
      • Headphones
    • Video
      • Blu-ray & DVD Players
      • Projectors
    • TV Audio Video Accessories
    • LG Content Store(TV)
  • KITCHEN
    • Refrigerators
    • Dishwashers
    • Cooking Appliances
    • Kitchen Accessories
  • LAUNDRY
    • Washers
    • Washer Dryer Combos
    • Dryers
    • Styler Steam Clothing Care System
    • Laundry Accessories
  • OTHER APPLIANCES
    • Air Conditioners
    • Vacuum Cleaners
    • Other Appliance Accessories
  • COMPUTERS
    • Laptops
    • Consumer Monitors
    • Burners & Drives
    • Computer Accessories
  • SOLAR
    • LG Technology
    • Value of Solar
    • Tax Incentives and Exemptions
  • SUPPORT
    • Register a Product
    • Parts & Accessories
    • Order Status
    • Software & Drivers
    • Manuals & Documents
    • Help Library
    • Video Tutorials
    • Easy Bluetooth Connect Guide
    • Easy TV Connect Guide
    • Request a Repair
    • LG Premium Care
    • Custom Installation
    • LG Support Chatbot
    • Twitter Support
    • Ask the Community
    • Facebook Support
    • Business Support
    • Compliance Information
  • My Account
    • My LG
    • My Orders
    • Track My Order
  • About LG
    • Press Release
    • Media Contacts
    • Career Opportunities
    • Newsletter Sign Up
  • Public Notices
  • LG SIGNATURE
    • Brand Story
  • LG ThinQ
  • Promotions
    • Holiday Promotions
  • Support Chatbot
  • Community Forum
  • Phone Support
    Consumer Support7am - Midnight CST(800) 243-0000
    Commercial Support8am - 6pm CST(800) 243-3026
  • Email Support
  • Social Support
    Facebook/LGUSSupport
    Twitter@lgussupport
  • Business
  • Privacy
  • Privacy Portal - Do Not Sell My Personal Information
  • Legal
  • Patent
  • Accessibility Help
  • Site Map
Copyright © 2009-2021 LG Electronics. All Rights Reserved
LG Jeong-Do Management Ethics Hotline
Skip to Business link
  • Support Chatbot
    Community Forum
  • Phone Support
    Consumer Support7am - Midnight CST(800) 243-0000
    Commercial Support8am - 6pm CST(800) 243-3026
  • Email Support
    Social Support
    Facebook/LGUSSupport
    Twitter@lgussupport
  • Products
    • MOBILE
      • Cell Phones
      • AT&T Phones
      • T-Mobile Phones
      • Verizon Phones
      • US Cellular Phones
      • Unlocked Phones
      • Tablets
      • Headphones
      • Wireless Earbuds
      • Wireless Headphones
      • Mobile Accessories
    • TV / AUDIO / VIDEO
      • TVs
      • OLED TVs
      • NanoCell TVs
      • 8K TVs
      • 4K Ultra HD TVs
      • SUPER UHD TVs
      • Audio
      • Sound Bars
      • Wireless Bluetooth Speakers
      • Speakers Systems
      • Headphones
      • Video
      • Blu-ray & DVD Players
      • Projectors
      • TV Audio Video Accessories
      • LG Content Store(TV)
    • KITCHEN
      • Refrigerators
      • Dishwashers
      • Cooking Appliances
      • Kitchen Accessories
    • LAUNDRY
      • Washers
      • Washer Dryer Combos
      • Dryers
      • Styler Steam Clothing Care System
      • Laundry Accessories
    • OTHER APPLIANCES
      • Air Conditioners
      • Vacuum Cleaners
      • Other Appliance Accessories
    • COMPUTERS
      • Laptops
      • Consumer Monitors
      • Burners & Drives
      • Computer Accessories
    • SOLAR
      • LG Technology
      • Value of Solar
      • Tax Incentives and Exemptions
  • SUPPORT
      • Register a Product
      • Parts & Accessories
      • Order Status
      • Software & Drivers
      • Manuals & Documents
      • Help Library
      • Video Tutorials
      • Easy Bluetooth Connect Guide
      • Easy TV Connect Guide
      • Request a Repair
      • LG Premium Care
      • Custom Installation
      • LG Support Chatbot
      • Twitter Support
      • Ask the Community
      • Facebook Support
      • Business Support
      • Compliance Information
  • My Account
      • My LG
      • My Orders
      • Track My Order
  • About LG
      • Press Release
      • Media Contacts
      • Career Opportunities
      • Newsletter Sign Up
  • Public Notices
  • LG SIGNATURE
      • Brand Story
  • LG ThinQ
  • Promotions
      • Holiday Promotions
  • Business
  • Privacy
  • Privacy Portal - Do Not Sell My Personal Information
  • Legal
  • Patent
  • Accessibility Help
  • Site Map
  • Copyright © 2009-2021 LG Electronics. All Rights Reserved
    LG Jeong-Do Management Ethics Hotline