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Ajudaremos você a solucionar o sintoma de falhas ou não funcionamento do mouse e teclado sem fio. Siga o passo a passo:
1 Troque as pilhas
2 Remova e insira novamente o Dongle
3 Faça o pareamento do Mouse e Teclado
4 Teste em outra porta USB do All in One
5 Desinstale o driver do Mouse e Instale novamente.