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Refer to the detailed Warranty Policy delivered in your product packaging.
If you need Repair Service, submit an online Repair Service Request or Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
■ Title - Display screen turns off by itself. Can’t turn on.■ Problem - Error/Display screen ※ When you turn off the appliance with its display screenset to ‘off’, it will automatically turn’ on’ the display screen when itsrestarted.
How to Use LG ThinQ■ An error pop-up saying Wi-Fi password is incorrect - Under “Enter Password“ page, do you see a pop-up that says Incorrect passwordfor network “LG_AC_XXXX”? 1)Agent: To enter a password, repeat the last 4 characters of ...
■ TitleHow can I disassemble and clean inside the air conditioner?■ ProblemCleaning/washing■ SymptomCleaning service■ Solution or Settings▷ Solution1.Before turning off the air conditioner , use [fan mode] or [auto clean]function to dry off...
■ TitleHow to clean and replace the filter of the air conditioner■ ProblemCleaning/washing■ SymptomFilter replacement■ Possible CauseHow to check and maintain the condition of the filters.※Check the filters applied according to the product ...
■ TitleWater leaks from the air conditioner on rainy days.■ Problemleakage■ SymptomWater leaks while it’s turned off■ Possible CauseIf the outdoor unit is installed on the rooftop or the rain trap (U trap) of theconnecting pipe is not insta...
Please be informed that LG Service Centre will be closed at 12.30pm on New Year’s Eve, 31 December 2020, Thursday.
We will resume normal operations on 2 January 2021, Saturday.
We apologize for any inconvenience caused.
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.