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LG Flex gives you a flexible way to access premium LG products with £0 upfront cost. Choose your item on our website, select Raylo at checkout, then pick your subscription term: Monthly Rolling for maximum flexibility or 12, 24 or 36 months for lower monthly payments. At the end of your subscription, you can apply for a free upgrade, keep paying monthly, or return your device. Subject to eligibility, powered by Raylo.
Complete the process below to start your subscription.
Choose your item, and select Raylo at end of checkout, Raylo is the official subscription partner of LG.
Choose Monthly Rolling for ultimate flexibility. For lower monthly payments, select 12, 24 or 36 months.
You're in control. Apply for a free upgrade, keep paying monthly or leave us by returning your device.
*Free Delivery for members - Postcode-related delivery fees are not covered by membership benefits. Please refer to our Delivery Terms and Conditions for postcode specific charges.
***Raylo Group Limited (FRN 841488)
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What is LG Flex
LG Flex is a subscription option for premium LG products on LG.com/uk. This flexible, £0 upfront cost subscription is powered by Raylo.
How do I start an LG Flex subscription
Choose the item you want on LG.com/uk and select Raylo at the end of checkout. Raylo is the official subscription partner of LG.
Can I trust Raylo
Of course! We're rated 4.5 on Trustpilot. We're also partners of Natwest and Telefonica - you're in safe hands.
Raylo Group Limited is authorised and regulated by the Financial Conduct Authority (841488).
What subscription terms are available
Monthly Rolling for maximum flexibility and fixed terms of 12, 24 or 36 months for lower monthly payments.
Is Monthly Rolling option available
Yes, Monthly Rolling is available for ultimate flexibility.
Do longer terms reduce monthly payments
Yes, for lower monthly payments, customers can select 12, 24 or 36 months instead of Monthly Rolling. For longer terms, cancelation flexibility does not apply.
What happens at the end of the subscription
Customers are in control and can apply for a free upgrade with a new subscription, keep paying monthly, or return the device to leave.
Can I upgrade at the end of my subscription
Customers can apply for a free upgrade as one of the end of subscription options.
Can I return the device and leave
Yes. You can leave by returning your device at the end of your subscription.
Which LG products are eligible for LG Flex
All the eligible products are listed on this page - https://www.lg.com/uk/flex/
Do I have to pay for delivery
Free delivery applies to All LG Monitors and Soundbars*
Free delivery applied on all LG products, if you become an LG Member* - https://www.lg.com/uk/membership/
*Highland and remote areas are subject to additional delivery fees. T&Cs apply - https://www.lg.com/uk/tncs/our-services/delivery-services/
Do I need to worry about wear and tear
Don't worry, we offer a fair wear and tear policy. It's ok to return your device with obvious signs of use such as some scratching, small dents or changes in the paintwork.
What if my device gets damaged
If you return the device to us damaged, we may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement. You can opt for Raylo insurance at checkout which covers you against accidental damage, loss and theft.
When does my subscription begin and end
Your subscription begins when your order is confirmed and your first payment is due 14 days later. Your subscription ends when you return your device, after your chosen term.
Can I cancel after I order
Sure! If you have a change of heart you can cancel and return for free within the first 14 days.
What happens when it’s time to upgrade
At the end of your subscription, you can upgrade to a new device and return your old one with ease. We'll provide a full removal service for just £49.99 - our team will dismount, package, and remove your old TV safely and efficiently.
Do you run a soft search credit check
Yes, at Raylo we only soft credit check when you sign up. The benefit of a soft credit check is there's no impact on your credit rating by applying.
Who is the subscription partner
Raylo is the official subscription partner of LG. Raylo Group Limited is authorised and regulated by the Financial Conduct Authority for entering into and broking consumer hire agreements (841488).
Raylo is a trading name of Raylo Group Limited. Raylo Group Limited is registered in England and Wales company number 11554120.
Where can I learn about Raylo’s sustainability
Read here about Raylo's sustainbility - https://www.raylo.com/sustainability
1) Welcome 5% Discount Voucher - Receive a Welcome Voucher giving a 5% discount on your first purchase when you join. Voucher is only valid for products, including accessories, purchased online at lg.com/uk. Voucher code must be applied to shopping cart to redeem this offer. Welcome voucher is valid for the first 90 days since sign-up. Welcome voucher may not be valid in conjunction with other offers.
2) Membership Discount - For your purchases as an LG.com Member, you receive a 2% membership discount to redeem in the LG online store for all orders. This is valid as long as the LG membership policy is maintained.
3) Free Delivery for members- Products can only be delivered within UK area. Delivery of the Product(s) does not include installation, except where we expressly specify otherwise at the time of ordering on our LG Online Store. LG provides free delivery service to members only.
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LG has partnered with Klarna to help give our customers flexible payment options for eligible purchases on LG.com/uk.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. LG UK is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
